Wendy's Info
Amenities
Service options
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Delivery
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Drive-through
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Takeout
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Dine-in
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Coffee
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Late-night food
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Quick bite
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Vegetarian options
Dining options
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Breakfast
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Lunch
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Dinner
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Counter service
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Family-friendly
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Groups
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
The Wendy's at 270 NW John Jones Dr, Burleson, TX 76028:
One Star is more than the crew from last night 08/02/2024 ever will deserve.
We got to the empty drive through and SPECIFICALLY asked them to make our full order fresh With fried chicken sandwich which I know it takes at least 5-7 minutes to make. They handed us our order in exactly 4.5 minutes. With NO RECEIPT. I asked them : How is it fresh when the chicken by it self takes more time than this? The window clerk's response was: "I'm not sure".
Me: Did you drop it fresh?
Clerk: "Yes".
Me: How long it takes to cook a fresh chicken patty?
Clerk:" I don't know".
Me: Well can you ask?
Clerk: "I guess so".
Comes back after a minute and tells me with an attitude " It takes 5 minutes and It has been 5 minutes".
Fine I'll give you benefit of the doubt.
I park in the parking lot to check my food to find out everything but the nuggets was cold, old, rubbery piece of junk where the sandwiches were cold to touch. No steam. and the cheese was not melted at all.
So I go all the way back in the drive through waiting and waiting for cars in front of us.
At the speaker: " we were just here and ordered fresh food and these are not fresh".
The clerk: "The nuggets and one sandwich were made fresh..."
This got my blood boiling ya'll! Like what a piece of jewel you are!
After having to argue with her that I'm holding the cold sandwiches in my hand you liar! How are you lying to my face with the evidence in MY hands? I asked for the manager and I head another voice in a pissy tone saying : "Second window" and hangs up!
We get to the window after the cars in front of us finally move and I get: "give me the two sandwiches that were not made fresh."
I told them listen I want the whole order fresh I've been waiting in line because if your stupidity and now my food is all cold. and I decided to record the whole thing. and they didn't want to be in the recording so FINALLY the manager shows up and tells me: "I can help you but you have to stop recording"
I'm like what do you mean? she tells me she's going to call the cops, closes the window puts up we're closed signs up and starts serving people behind us from the first window!
Now I've worked overnight for four years so I know the struggle we were the 3rd busiest store next to an emporium mind you. I had lines wrapping around the building at 4 am and we still served fresh food because that was actually beneficial to keep the cost and waste down. ESPECIALLY when the customer ASKS to make the order fresh like how much clearer than this it has to get? But we never did anything like this being short handed with only 2 people in the store and on the weekends...
What we encountered last night was pure "I don't give a S%$#"
Stupidity, disrespect, horrible peoples skills and zero problem solving behavior. I'll be making a formal cooperate complain and I'll make sure that this experience is shared in all the channels.
I spend my hard earned money and I expect the product to be what it is advertised as. that's my right and your responsibility
We ordered: Pretzel Baconator Sandwich - Big bacon Classic Sandwich - Spicy Chicken Sandwich - Spicy Garlic Parm Nuggets and Fries
Just arrived at the John Jones Wendy's and the dining room was still closed. Google maps shows that the store opens at 8 am. Hours are not posted on either door. Must be hard to get people to do the job they are hired for. Wanted to get breakfast, but now I must go somewhere else. DO BETTER WENDY'S IT'S NOT THAT HARD OF A JOB.
I went there at 1:30 p.m. and there was no one at the restaurant. Nobody in the Drive-Thru. I ordered a single burger with meat and cheese only and a large sweet tea. I was within one minute giving a sandwich with the very dried out old piece of meat in a very crusty stale bun. Being that there was no one at the restaurant, I'm not sure why they didn't take their time and make my order correctly. The manager was nice to smile in my face when she gave me the product. But when I called after I left the restaurant to talk to her about my order, no one answered the phone.
This place has gotten worse! This is the second time that they skimp on my food. I got charged 90cents for a side of cheese sauce, but they gave me a small container with half sauce only! It’s one of the containers you use for ketchup and second I ordered large fries and again was only 1/2 fries!! What a joke and my burger had no mayo or mustard plain dry!! Never going back! Two strikes! My fault for going back a second time. And it’s not like I can get my money back the guy never gave me one!
We got the sour cream baked potatoes with chives in the drive thru. When we opened the package there was no sour cream no butter, they didn't put salt or pepper in the bag. We went back for the salt and waited 5 minutes because they were short staffed. I'm sorry Wendy's but you need to train your workers better.
Burleson has two Wendy's, one off of Alsbury and one off of John Jones. If you go to the one off of Alsbury and you order the Baconator fries, you'll get fries with melted cheese and crumbled bacon throughout. If you go to the one off of John Jones, and you order Baconator fries, you'll get a pile of cold shredded cheese and some slices of bacon stacked on top. These photos are from the one off of John Jones.
Absolutely hated working here. One of the workers always screamed into the headset, one of them yelled at me for what I was doing everytime. Anytime I told upper management about it, I was brushed off like it never happened. When I quit me and my child were threatened. I will never work here again and will deter anyone I see from working here.
They got my order wrong. I ordered on the mobile app. It's easy to prove. I tried to call seven times to resolve it and they never answered their phone. I've been called corporate and corporate said they could only help people that deliver. Just plain bad customer service.
Quick Facts About Wendy's
Today
Opening Hours
| Monday | 06:30 AM - 12:00 AM |
|---|---|
| Tuesday | 06:30 AM - 12:00 AM |
| Wednesday | 06:30 AM - 12:00 AM |
| Thursday | 06:30 AM - 12:00 AM |
| Friday | 06:30 AM - 01:00 AM |
| Saturday | 06:30 AM - 01:00 AM |
| Sunday | 08:00 AM - 12:00 AM |
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