Wendy's Info
Amenities
Service options
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Delivery
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Drive-through
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Takeout
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Dine-in
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Coffee
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Late-night food
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Quick bite
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Vegetarian options
Dining options
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Breakfast
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Lunch
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Dinner
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Counter service
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Family-friendly
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Groups
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
Half way through eating my breakfast sandwich today 10/9 @ 9:45/10:20 am , and this piece of plastic was in my sandwich! We headed back to the location to show them and something told me to check the other 2 sandwiches we purchased and behold another little piece of the same white plastic ! We took it back to show the Mexican ladies working the morning shift and the one working the drive thru claiming to be a manager she immediately had the audacity to say we don’t have anything like this back here trying to insinuate I put the plastic there my self ! After arguing with her she finally gave me my money back but this has completely thrown me off from fast food I’ll never eat Wendy’s again and I don’t recommend this location at all its disgusting! And they won’t take accountability crazy behavior if you’re supposed to be a manager ! Have a talk with the people cooking back there because this is unacceptable! I’ve never had to write a review as such before but I am just completely disgusted by the fact she insinuated I put that there myself I come to Wendy’s specifically for breakfast only because I love there breakfast so there’s no way in hell I would do all this just to get money back . I know people have done crazier things I’ve worked in the food industry myself so I get it but that was extremely unprofessional! Take accountability and that’s all you don’t argue with customers . Me or Anyone else who had come through the drive thru could’ve choked ! If it wasn’t my sandwich it could’ve been someone else’s please check your food guys ! I know I will start opening my food more often but I’m pretty put off from fast food due to this situation. I ended up going home hungry because I no longer had an appetite please Retrain your staff at this location.
I visited the Santee location today with my co-worker. I want to start off by saying that Astrid who took our order was extremely nice and helpful and the rest of this review has NOTHING to do about her. After ordering our food, we decided to take it back to work instead of dining in. FIRST MISTAKE! When we got back to the office, I pulled my meal out of the bag in hopes to enjoy a delicious chicken sandwich, only to find a hamburger in the bag. Oops.. the restaurant made a mistake. No biggie, I will call them and let them know before heading back over. That's where my entire experience went SOUTH! I called and spoke with Dora, who claimed to be the restaurant manager. I let her know that I just went to eat my food and instead of a chicken sandwich, there was a hamburger in the bag. Dora argued with me stating she was the one that bagged the food, she remembers our conversation, and 100% knows she put a hamburger in the bag, chicken sandwich on top of that, french fries and chicken nuggets of top of that. I told her that didn't make sense because I did not order a hamburger at all, so why would she put a hamburger in the bag. She said the chicken sandwich is in the bag and you just need to look for it. She then said I must have mixed my bag up with my coworkers. Funny, she also ordered a chicken sandwich, so again, this does not explain the HAMBURGER in the bag. I told her I would bring her the hamburger for her to see. She said, what do you want? A chicken sandwich? I'll make you another one. At this time, I was so frustrated with the experience that my coworker took the phone and asked to speak to a manager. This is when she disclosed she was the manager. We told her she was being extremely disrespectful and should not treat customers like this. She told us we need to check the bag because she is positive she put a chicken sandwich in the bag. She told her we would be back in and she responded with I'll check my cameras and you check your bag because it's in there. Upon returning to the restaurant, we waited in line to be helped. Once we were next in line, the employee asked us if we were there for our chicken sandwich. We said yes and she handed us a bag. We asked to speak to the manager. When the manager came to the counter, she said yes? I asked her for her district managers name and phone number and she said it's on the receipt. I asked her to write it down for me and she said no, she is not allowed to give that information out. We asked to see the camera footage and she laughed and said no. I then showed her the hamburger and said I just would like you to see that this is not a chicken sandwich and is a hamburger. She was still convinced that she gave me the chicken sandwich. She started going through all the bags and pulled out the one that the employee just handed me and said ITS RIGHT HERE! I said that is the one she JUST handed to me. She said we'll it was here. I said do you really think I just went a made a hamburger to get a free chicken sandwich? She said I'll just give you another one and yelled to her staff, and puts some fries in there! I then showed her the receipt she gave me and said, where is the information for the district manager because nothing is on this receipt. She flipped the receipt over twice and then just put it to the side and pulled out another receipt from the printer and handed it to me and said AND MY NAME IS DORA OSUNA. THAT'S O-S-U-N-A and walked away. Worst experience ever. I will never be back to this location.
The reason for the 3 starts is because this place is really hit or miss. I have gone there and really loved the food, speed and all over experience. However I have also gone there and had a bad experience, where the person on the mic was having a rough day and it seemed like they were taking it out on guests. I have ordered a chicken sandwich and the BUN WAS PRINTED ON. So obviously I couldn't eat it. I didn't notice it until I got home after a long day and my dinner was ruined and it makes it hard to want to go back to this location .
Went to try the new Kraby Patty Meal, it was such a rip off. Save your money. The tiny tiny pineapple frosty was disgusting. The meal had nothing special and didn't even taste good. Ordered cinnamon buns and that was gross too. Won't visit a Wendy's ever again!
100/100: In love with Wendy's California.
First two photos are from this store. Second two photos are from Wendy's Florida. C'mon.... You have to be kidding me. This is supposed to be the same hamburger.
The service at this store was excellent. The store was clean and everything went perfect.
Very disappointed. I have ordered food on the app, but the last few times its not showing up. I show my order from the app with the right location, but the manager and supervisor just being rude saying they wont, not couldn’t, wont help bc its not in their system. I’ve contacted corporate and will be contacting the district manager. Food has been half cooked as well.
I don’t appreciate how the big Hispanic lady handled a situation here. I told her I had a mobile order and gave her my name. My fiancé made the order she was in the car with our newborn so I went in to get it. She took a long time, gave me the wrong order and when I went back to the car my fiancé said I didn’t order this so I went back to fix it. She was very rude and said I gave her the wrong name I said no I said my name u gave me the wrong order. She gave me additude after instead of apologizing and wasting my time! Work on your customer service lady!
Brandon is the sweetest! He understood my needs and I’m so satisfied with the service here !
Quick Facts About Wendy's
Today
Opening Hours
| Monday | 06:30 AM - 12:00 AM |
|---|---|
| Tuesday | 06:30 AM - 12:00 AM |
| Wednesday | 06:30 AM - 12:00 AM |
| Thursday | 06:30 AM - 12:00 AM |
| Friday | 06:30 AM - 12:00 AM |
| Saturday | 06:30 AM - 12:00 AM |
| Sunday | 06:30 AM - 12:00 AM |
How to go there