Wendy's Info
Amenities
Service options
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Delivery
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Drive-through
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Takeout
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Dine-in
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Offerings
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Coffee
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Late-night food
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Quick bite
Dining options
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Breakfast
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Lunch
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Dinner
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Counter service
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Family-friendly
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Groups
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
t was fine. But it was a little disconcerting seeing a vagrant sleeping right next to one door and then seeing a Wendy's employee laying down across an entire bench. That's just not cool. It was 9 pm on a Monday night. Because he was laying down on the job there was no one to wait on us. It wasn't super busy, we were the only ones inside and there weren't more than two cars, if that, at the drive thru. The food, typical Wendy's food. A double with cheese, pickles, lettuce and tomato, they prepared it as I ordered it. Fries were hot, cooked to order and my medium Barq root beer without ice was prepared correctly. My friends salad was prepared to order, as she didn't want blue cheese, so that was nice. We got our food to go so we didn't stay. The dining area looked the same as it did at any other Wendy's restaurant. It looked clean in the quick glance that I took. All in all, food was fine.
I can through the drive through and they kept getting my order wrong repeating something completely different than I told them. Then when I get to the window the lady just hands me everything at once and closes the window to walk away I checked my food and is completely cold I got their attention and the manager came to the window and said you know that cheese is cold I told him I’m used to it being melted into my food like the picture is they took my food put it in the microwave and gave it back to me and left never returning to this location or maybe another Wendy’s ever again I am highly disappointed!!!!!!
Just ordered a burger at the drive through. Got home and went to eat. Took one bite and noticed a large patch of mold on the bottom of the bun. Check your food before eating.
I had the worst customer service and food from the Wendy's on 2241 West Northwest highway Dallas Texas tonight than I've ever had anywhere. I went on the Wendy's app tonight and ordered my food for delivery I ordered a Texas biggie bag and I picked out what size drink I wanted condiments what flavor nuggets and dipping sauces and extra ketchup all that. And when doordash arrived to bring my food I open the bag up in front of the doordash driver and my nuggets were not in there and my French fries and my hamburger or ice cold and there was no ketchup in the bag. So I called the Wendy's and ask for the manager got him on the phone he said the only thing he can do for me is remake my order he will not refund my money for my meal. And he said all I have to do is come pick it up. And I explained to him that I used the Wendy's app and use delivery so doordash delivered it to me I have no way to get there to get it or I would have done it to begin with. And I explained to him that I use the Wendy's app I didn't go through doordash to place my order. And then the manager tells me to go to the Wendy's app and order a small value fry for delivery and that he would put my remade order in the bag with the small value fry. And I said excuse me, so you're wanting me to spend more money on a value fry and doordash so you guys can place my order that you messed up to begin with. And he said what it might cost you $5 but I'm going to give you 10 to $15 worth of food is what he says. And I said excuse me again, what kind of manager are you? That is completely unprofessional and that's not how you take care of a paying customer. You don't try and get the customer to spend more money because you guys messed up his order to begin with. That's completely unheard of. And I said all you have to do is find my money for the order and that'll be it and he says no I can't do that. He says he can remake my order but I got to walk a mile and a half to go pick it up. Because I explained to him I'm a mile and a half down the road at the hotel. And I'm not walking a mile and a half down the road to your Wendy's to pick up a remade order that should not have been messed up and cold to begin with. So the issue never got resolved he actually hung up on me because he said he had to close. So I paid $11 for a ice cold Texas double stack hamburger and a handful of ice cold fries with no ketchup and no nuggets.
Drive thru lady person, was on phone talking to a friend or family member, whilst trying to serve me, i was only customer there! Took 8 minutes for 2 items 1 junior bacon cheeseburger, 1 small curly fries..
This is my classic chicken with cheese, everything with lots of lettuce and lots of cheese looks like. ???? No cheese, a tiny piece of lettuce, regular amount of onions. Unfortunately this time I didn't have time to sit in the drive through and check. WHY is it that Wendys is the only fast food chain that routinely get the order wrong? Like 4 out of 5 times and that's not a exaggeration.
I like their new dollar menu, in addition to the biggie Double Stack meal I got them to exchange the drink for the pumpkin spice large shake for 70 cents more so I'm happy and it tastes great
I usually do mobile order here so my experience is different from most but as far as fast food in the area goes it's above average on quality and quantity.
I just roll up, tell them my name, and go to the window to get my food. Very rarely do I need to wait extra and pull in front or something (looking at you McDonald's). That's my number one thing that keeps me coming back, food is ready immediately when I get there after placing my mobile order. Within 5-7 minutes. That's genuinely fantastic, please keep up the good work.
What still kills it for me though is the overall lack of flavor/seasoning in the burgers? I don't know what Wendy's isn't doing that BK and McD's do but the burgers are just okay. That and the tomatoes are consistently bad. Still edible but mushy and mealy. Kills the vibe on what would otherwise be a pretty okay burger.
Overall way better than other places in the area, just barely beating McDonald's further down the road due to the food ALWAYS being ready when I go pick up.
My review is 5 stars but only because I can't do a 4.5, cause it's definitely better than just 4.
Quick Facts About Wendy's
Today
Opening Hours
| Monday | 06:30 AM - 12:00 AM |
|---|---|
| Tuesday | 06:30 AM - 12:00 AM |
| Wednesday | 06:30 AM - 12:00 AM |
| Thursday | 06:30 AM - 12:00 AM |
| Friday | 06:30 AM - 12:00 AM |
| Saturday | 06:30 AM - 12:00 AM |
| Sunday | 08:00 AM - 12:00 AM |
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