Wendy's Info
Amenities
Service options
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Delivery
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Drive-through
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Takeout
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Dine-in
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Coffee
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Healthy options
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Late-night food
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Quick bite
Dining options
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Breakfast
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Lunch
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Dinner
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Counter service
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Family-friendly
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Groups
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
It's a beautiful Friday afternoon and might I share the voice over the drive through was the most pleasant and professional voice I'd ever heard. I found out it was the actual manager, Jeannen. What a delight! Thanks again!
The newest manager, HYVEN (or something along those lines) is very unprofessional!
It’s almost 12AM, and I came to grab something really swiftly… I was charged for food I didn’t receive, and I don’t blame the drive thru associates at all, besides, they’re trusting their team. But THE MANAGER , when I called, hung up in my face. Very unprofessional. I didn’t curse, nor did I call her out of her name. I returned to the restaurant because I don’t stay far at all. &I just wanted my order corrected, because the food was COLD, and it was NOT what was asked of me.
Again, the young man who was at the window, and the young lady at the drive through was VERY pleasant! They caused no issues at all and their customer service was immaculate! Her on thee other hand, a very sad case. Your managers are the leading example of what your employees represent. And that, IS NOT a good example to lead by in any way shape NOR FORM!
My recent experience was less than satisfactory. Despite explicitly requesting no ice in my soda on three separate occasions, including at the service window, I regrettably received my beverage with ice. Furthermore, upon arriving home, I discovered that my order was incomplete, as my fries were missing. This series of unfortunate events has left me deeply disappointed and frustrated. ????
At 10 p.m. Sat in the drive-through for 10 minutes no one came to the speaker. There were like 4 or 5 people stand out back. When asked if the restaurant was open the staff ran inside to the front of the restaurant to finish talking. I went back to the drive-through speaker to order & a gentleman told me the system was down.
I went to McDonald's ordered my food. It took all of 8 minutes and there were cars in the Wendy's line being served food.
This is extremely an act of bad business????
Waited to order at the drive-through, and nobody came on. I said hello, politely several times and nobody. I saw they were still open, so I decided to pull up to the window and make sure they knew that I was there and place my order. Unfortunately, I was told I had to pull around again. They could not take my order at the window. I said but I waited and nobody came. The young kady said I promise you we will answer this time. This confirms that the three people in the drive-through window heard me and decided to ignore. Since I was very hungry, I decided to pull around but now saw a line of 6 cars, so I left. And yes, they were taking orders. The same thing happened to me at another establishment, but when I pulled up to the window, the young lady was very apologetic and took my order right there. I also want to add that it took them over 10 minutes to complete service with the car in front of me. So between that and my wait, it was a total of 18 minutes wasted! No order.
cheese on bacon pub fries was not melted and felt like my burger was not cooked properly. the nuggets where fine and side of fried where fine too. didnt notice till about a thirf of the way into the burger completely lost appetite.
This started out as a Door dash order. The first order did not arrive. I requested a new order. The order was for 3 items.
There was only 1 item in the bag. At the end of the day, I came to your store to tell you what happened. It was raining outside and you did not offer to let me in to solve this issue. You did confirm the order was from your store and had me stand out in the rain.
When you came back you only said it will be 1 hour before a baked potato would be ready...really? That's all you have to say??.
Personally, I feel you should have done more and been more empathic to my concerns about the order. Instead, you showed careless regard. You as the manager never came to the door yourself. You had a kid who was working that day running back and forth with messages.
When something like this occurs, you as the manager are the responsible party and you should do what is right. If you don't know what is right there are plenty of videos on YouTube to help you out.
In business, it is not always about the money it is about reputation. Now if anyone asks me about this Wendy on 138 in Conyers, GA this wrinkled up Wendy's bag will be the memory.
The people that work for you are watching how you respond and believe me they will remember.
Customer service is always a challenge at this facility. The staff is very young and does not greet or say thank you. They make you feel like you are an inconvenience to them. Mgr needs to train on common courtesy. The food is usually cooked well and the order is complete.
Quick Facts About Wendy's
Today
Opening Hours
| Monday | 06:00 AM - 12:00 AM |
|---|---|
| Tuesday | 06:00 AM - 12:00 AM |
| Wednesday | 06:00 AM - 12:00 AM |
| Thursday | 06:00 AM - 12:00 AM |
| Friday | 06:00 AM - 12:00 AM |
| Saturday | 06:00 AM - 12:00 AM |
| Sunday | 06:00 AM - 12:00 AM |
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