Wendy's Info
Amenities
Service options
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Delivery
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Drive-through
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Takeout
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Dine-in
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Coffee
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Late-night food
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Quick bite
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Vegetarian options
Dining options
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Breakfast
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Lunch
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Dinner
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Counter service
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Family-friendly
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Groups
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
Came here with my friends, will never come here again. Staff was super petty and stuck up, super slow lines, graffiti everywhere, just trashy atmosphere I don't wanna say because "north east Portland" but that's why
Friendly workers and a nice restaurant, however the saucy nuggets were stale tasting and the Baconator fries were luke warm at best !!
I love Wendy's and I hate to complain about ANYONE because I understand how hard food service is. HOWEVER,
This has to be the worst example of customer service I have ever seen. I was waiting a long with another guest for a good chunk of time while going unacknowledged. My friend came up to the counter and asked someone to take my order after awhile and the girl said "yeah, well I'm packing some orders right now." More time went by and the two girls behind the counter then yelled at their friend who was on break to bring their phone up to show them something, right at the front counter. This is when I asked who was in charge. The response I got was "in the manager in the back." I asked to speak to her. When she did come up, I asked why I had people rolling their eyes at me and not saying hello when I came in. She said they were packing orders. Then, the one girl who got their friend up to the counter interrupted the manager and told me she did try and take my order. I have two eye witnesses who saw that she did not. She started holding her hands and arms up at me and arguing with me, talking to me as if I were stupid. The manager said "sorry about that, please take her order". At that point I decided to leave and I said I was going elsewhere. Then the one girl decided to start yelling about how I shouldn't complain if I was going to leave. The only reason I left was due to her displaying aggressive behavior. I explained that if I treated guests this way I would be let go. Definitely needs work on their customer service.
I have a friend who says something else very similar happened to her at this location as well.
I definitely love Wendy's and would recommend any other location, but unfortunately cannot recommend this one.
Dear Wendy's Management,
I recently visited one of your locations and found myself in a bit of a pickle, or should I say, a burger without a restroom. Despite having enjoyed a meal at your establishment, I was surprised to learn that the restrooms were off-limits. This was quite the conundrum, especially since I noticed another customer had been given the secret password to the porcelain throne after a spirited debate. As a loyal customer, I'm flummoxed by this selective entry policy. It seems there might be a glitch in the matrix, or perhaps just in the management training program. A little consistency would be much appreciated, like the reliable taste of your square burgers.
A Concerned Customer
Summary
This wendys blows and needs new management. Customers should get to use the restroom.
Had to wait 15 to 20 minutes just to get a soda. And then they were out of most varieties of diet soda. But I did finally get a diet coke, but I had to wait for an employee to get it from behind the counter.
And this isn't the first time that the service there has been a 20 minute wait if not longer. And the employees definitely look like they don't want to be there.
Plus the entire store looked like a tornado ran through the place. Dirt literally footprints of dirt were everywhere and the bathrooms were closed down for some reason.
Definitely not somewhere I'd come back to.
This location either needs to hire more or just close. No other Wendy's performs as bad. They're always behind on orders and they close their inside at 8pm because of it. Been since covid but so not order from here between 1-5pm unless you can afford a 20+min wait. If you're using a delivery service, tip nicely because they are waiting in this.
We were just in there around 12:35 and we were sitting and waiting in the pick up line to pick up our order, which we could see sitting on the counter. Instead of responding to my boyfriend when he was asking to get his food they just kept ignoring him even though there were several orders sitting and getting cold on the counter.
Synopsis:
Where to start? Half my order was missing, they charged my card 3 times, gave me someone else's receipt, and what I did get was cold and dry. My expectations for fast food are low and somehow this came up very short. Seriously, do yourself a favor and go to the Panda Express across the street. They suck too, but they at least manage the bare minimum.
Unabridged account:
I ordered at the drive through. The guy on the intercom called me "bruh" several times, which I will now take as a warning. He had a little trouble getting my order, and I couldn't verify on the order screen because it just displayed three lines of, "chicken nuggets???" However, I was optimistic. Considering my order was a #8 and a #11 with diet cokes, it seemed hard to mess up. I pulled up to the first window and gave my card to the cashier. She ran it, and I proceeded to the second window. At the second window, the guy who took my order tells me that I still need to pay. After a little back and forth he tells me that the cashier at window 1 didn't think I stopped, and I still need to pay. He assured me that my card would only be charged once and for what it's worth, he believes me (LOL okay?) He hands me the bag and asks if I would like a receipt, I said yes. When I got home and checked everything, the receipt was for a cash order that was clearly someone else's. Only my #8 was in the bag. No #11 ????. To add insult to injury I checked my bank and the were three charges to my account. What I did get was cold and dry. Pictures don't do it justice. ???? Bruh this is a Wendy's, do better.
Quick Facts About Wendy's
Today
Opening Hours
| Sunday | 06:30 AM - 12:00 AM |
|---|---|
| Monday | 06:30 AM - 12:00 AM |
| Tuesday | 06:30 AM - 12:00 AM |
| Wednesday | 06:30 AM - 12:00 AM |
| Thursday | 06:30 AM - 12:00 AM |
| Friday | 06:30 AM - 12:00 AM |
| Saturday | 06:30 AM - 12:00 AM |
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