Wendy's Info
Amenities
Service options
-
Delivery
-
Drive-through
-
Takeout
-
Dine-in
Popular for
-
Breakfast
-
Lunch
-
Dinner
-
Solo dining
Accessibility
-
Wheelchair accessible entrance
-
Wheelchair accessible parking lot
-
Wheelchair accessible restroom
-
Wheelchair accessible seating
Offerings
-
Coffee
-
Late-night food
-
Quick bite
-
Vegetarian options
Dining options
-
Breakfast
-
Lunch
-
Dinner
-
Counter service
-
Dessert
-
Seating
Amenities
-
Restroom
Atmosphere
-
Casual
Crowd
-
Family-friendly
-
Groups
Payments
-
Credit cards
-
Debit cards
-
NFC mobile payments
Children
-
Good for kids
-
High chairs
-
Kids' menu
Parking
-
Free parking lot
-
Free street parking
-
Parking
Best WLM Reviews
I pulled away and left before realizing I was given burnt food. This is not the first time I've gotten food that's been sitting under the warmer all day. Disappointed in quality
I visited the Wendy's at the Plaza and I was greatly disappointed. The wait time for someone to acknowledge your presence at the drive thru defeats the purpose of fast food and drive thru. Additionally, they didn't have the food they advertise and I didn't receive the food I ordered. I ordered a ghost pepper chicken sandwich and they gave me a spicy chicken sandwich. I have this Wendy a chance because they change management or ownership but the results are the same. I guess I will be traveling to Randallstown to get Wendy's.
I understand maybe I shouldn't have high expectations, but I have had very pleasant experiences with staff here in the past.
Today, I was treated with the utmost of ignorance and disrespect. The alleged "manager" named Kathy at 6:30pm on Friday August the 2nd 2024 rudely asked "what do you want?!" As I approached the soda machine to check if the cherry fanta was working. The flavors only work 50% of the time. When I initially attempted to respond with "I just wanted to check if there was cherry fanta..." She interjected with "NO we don't have that." In a stern, obnoxious manner.
However, I said "well, actually yes it says it IS working and sometimes I come there because it's the only place I can buy a cherry fanta."
Her response was "well the system is down so it doesn't matter". Umm I have both cash and card. I depart the store and see her serve another man. I asked why the system is down for only me?
I asked for the manager, which she is supposedly the manager which I find absolutely flabbergasting. If this is the case, either she needs a serious accelerated/extensive course in customer service or better yet "how to treat people with respect and common decency'.
Then, I asked for the store number (which seemed to elude her memory at the moment of said inquisition) that was returned with a patronizing chuckle. As I walked away I said, I think I may have to get in touch with corporate (because I cannot wrap my head around any reason whatsoever to warrant such ignorant behavior other than racism.
She literally stereotyped me, maybe because I had a backpack and assumed I had no money or flat out did not serve me out of discrimination/racist stereotyping which is NOT ok. Even if I was a terrible mean old hobo, everyone has the right to be treated with common decency and respect. I am speaking beyond the staff and service, I did not receive any such basic human rights today. No one should be made to feel lesser than ESPECIALLY when I did nothing to provoke/instigate the appalling way Ms. Kathy treated me (I cannot even say served because she lied and denied me service)
There’s always an issue at this location and the employees are some of the rudest, most dismissive group of people I’ve ever experienced. Stopped by for a Frosty today, and before I arrived to the drive through speaker something told me I wouldn’t be able to place an order….and guess what, the system was “down”. You can’t make this stuff up. Perhaps this building will serve better as an urgent care or something.
I ordered the honey butter chicken biscuit meal and added an egg to it. I didn't really like it. I'm not sure if it's because I brushed my teeth 45 min before eating it or if I just found it bland. Anyway the restaurant was clean and I sat for a while and wrote this review. After this I'm going to Petco.
Shut it down! They never want to work, always have a system down preventing you from ordering. Tonight they had a silver Ford SUV parked in the drive thru with their lights off just to prevent patrons from ordering.
To be completely honest this the location needs to be closed permanently. I am writing this in real-time. My husband just bought the food at home. I had got the biggie bag with a Jr. Bacon cheeseburger. The food was cold, the fries were old and stale, and the nuggets were old as well. The bread was hard burger cold and burnt. I didn't even bother to take it back, because he was home already. I told him he needed to start checking his food. There is no way this food should have made it out of the kitchen. The burger didn't have any lettuce my husband said it was a sign posted they were out of lettuce. It's sad this is the type of service you receive in the black communities. I rarely come in, when I do it is always an issue. Either their credit card machine is down or they are out of something. Most of the time it's their credit card machine. This location is definitely neglected. I don't know who the general manager is, but they need to fix this store up or they need to shut down. There is no excuse for the poor service and the nasty food. I will no longer come to this specific establishment. The fact there are no standards or proper protocols they must follow is beyond me.
I wish I would have gotten the young man's name. Drive through system was down. He handled that front end like a champ. Even with the influx of customers and the ones who wanted to be ignorant he did well under pressure. I'll update my review the next time I'm in the area to get his name. Food was hot and fresh. Thank you so much.
Quick Facts About Wendy's
Today
Opening Hours
| Monday | 06:30 AM - 12:30 AM |
|---|---|
| Tuesday | 06:30 AM - 12:30 AM |
| Wednesday | 06:30 AM - 12:30 AM |
| Thursday | 06:30 AM - 12:30 AM |
| Friday | 06:30 AM - 01:00 AM |
| Saturday | 06:30 AM - 01:00 AM |
| Sunday | 06:30 AM - 12:30 AM |
How to go there