Wendy's Info
Amenities
Service options
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Delivery
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Drive-through
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Takeout
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Dine-in
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Coffee
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Late-night food
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Quick bite
Dining options
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Breakfast
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Lunch
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Dinner
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Counter service
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Family-friendly
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Groups
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
I take my daughter all over Tucson to different Wendy's for their great coupons we bought in the boo book. I took her to the one on Cortaro this past week and I will speak on behalf of the service. I got a lady who was very kind and seemed to know some of the regulars who go there. She was just very kind and accurate. It's the second Wendy's I've been to with great service at the front counter. This was Thursday 10/17/24 around 10:30 am.
I would give them a zero if it was available.
My husband went through this Wendy's drive through last week. When he got home everything in order was wrong with the exception of the frosty. They didn't give us a receipt but my husband called and talked to Alexis one of the Assistant Managers and she told him she'd write it all down and give us a refund when we come back in. My husband stopped in the next morning and the manager said since we didn't have a receipt he couldn't give a refund but he would send an email out telling all his management team that the next time we come in we could get that same order for free. He however never sent that email out! My husband went in tonight and the manager on duty knew nothing about it and called the manager who told her to tell us to come in Monday. She would not call tge manager back nor let him talk to the manager. Why? Why couldn't he tell her over the phone to make our order? Why do we have to waste our gasoline and time to make another trip up to Wendy's to get the order we should have had three trips ago. Now we have to make a 4th trip to Wendy's because they can't seem to get this right! Horrible customer service! Wrong food delivered and wasting our time!
I havent had 1 or 2 negative experiences. I keep giving this location a chance because I love Wendy's but the food at this location always shows the same result. The food is never fresh. The drive thru is slow yet I'm the only one waiting for my not-fresh food. It doesn't make any sense. I would look at the management of this location if I were in charge of this establishment. This location is making me not like Wendy's.
Don't know who the girl was handling the drive thru on 12/20 at 7pm, and I don't know what her problem is. I'm not usually one for leaving reviews, let alone bad ones but she earned it. She took my order quickly and with attitude. I pull up to the window and she addresses me with disgust. She asked me to pull forward to wait for my food so I just requested for extra sauces in the bags (since most all of my food was just nuggets and frys) she rolled her eyes and said yeah and I pulled forward. They continued to ship 6 cars out of the drive thru before I got my order (2 ten piece, 2 kids nugget meals, and a burger meal) same girls scrapes her feet across the ground walking out to my car, hands me the bags without a word and walks away. I check the bags and all the nuggets were just thrown in the bag and not a single sauce in any bag. I walk inside to go ask for sauce and while I stand at the counter waiting looked at by a few employees but not addressed aside from the drive thru girl walking right passed me looking at me and doesn't say anything, again just made me feel like she's disgusted with me for whatever reason. Finally the guy who's bagging up everyone's food takes a second to help me even though he wasn't even of the multiple people who kept looking my direction and he was at least kind. Not a lot of places my kids will eat but will be crossing this one off the list
This place needs to get it’s staff to focus on customer service. The girl in the drive thru intercom with 3 inch nails needs to great her customers, not rush, and make sure they’re good to go.
Employees vape at the drive thru window.
Unable to provide all the items order. This Required you to enter store to receive missing items.
Photo: This is how one of my orders were served.
The whole experience was 1 star.
Do your self a favor and keep driving. Don’t spend your money on food that will give you a stressful experience.
Very unfortunate vist. Ordered online without option to cancel. I showed up and staff were indifferent, engaging each other, looked at me, then walked away, I finally was able to inform someone I had a mobile order. They proceeded to make my food and then discovered the frosty machine was out of mix. It 15 minutes for staff to retrieve the mix and for it to cool. Meanwhile, my half a frosty and.my meal was left on the counter. After 15 minutes they filled the rest of the cup with frosty on top of melted product and gave me my food that had been on the counter for the whole time. Such a disappointment, cold food and melted frosty.
I went to dine in. I stood and nobody came to take my order. A lady came to hand out food to a custumer. I aske her if there was anybody working the counter. She said yes, and walked away. So, I walked away too, and I will never go back to that restaurant. I ended up driving 4 miles to another Wendy's where the employee greeted me with a smile, and took my order right away (the wendy's at la cholla blvd. which I do recommend!)
Quick Facts About Wendy's
Today
Opening Hours
| Monday | 06:30 AM - 12:00 AM |
|---|---|
| Tuesday | 06:30 AM - 12:00 AM |
| Wednesday | 06:30 AM - 12:00 AM |
| Thursday | 06:30 AM - 12:00 AM |
| Friday | 06:30 AM - 12:00 AM |
| Saturday | 06:30 AM - 12:00 AM |
| Sunday | 06:30 AM - 12:00 AM |
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