Wendy's Info
Amenities
Service options
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Delivery
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Drive-through
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Takeout
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Dine-in
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Offerings
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Coffee
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Late-night food
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Quick bite
Dining options
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Breakfast
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Lunch
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Dinner
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Counter service
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Family-friendly
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Groups
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
Lots of us are waiting here in line right now for our food. It shows no sign of coming any time soon. The gal behind the counter has the following answer to any question she's been asked: "no English". Sigh..
Update: after waiting for half an hour I finally left without ever getting any food or even having anyone to speak to. People who were there longer than I was were still trying to get food and beverages for their young children so I just gave up. $7.47 down the drain, but lesson learned. I'll never go to another Wendy's.
Came for an afternoon meal with my daughter. The restaurant was extremely busy yet very organized. The demeanor was calm under pressure and very focused. The woman working the front, Rosetta, is an excellent employee. Throughout the rush, she was calm cool and collected and worked with precision. She is an asset to this company and deserves all the credit in the world. Thank you Rosetta for your hard work. Keep up the good job. You are amazing!
Literally the worst Wendy’s to ever exist i got an order for DoorDash from this place it was my last order of the day literally waited 45 minutes for a Sandwich and a Drink! 45 Minutes for a sandwich its Incredible!
Wendy’s is lucky to have a manager like Trevor. He goes above and beyond to make sure customers are happy and the food is always fresh. He has excellent people skills!
I ordered on the self help menu because I didn't know there was a cashier. Got my order last from other people ordering with the cashier. The food though was hot, fresh, and tasty. My whole family loved the food. Next time, I will go with the cashier.
Was in the drive thru today around 4:30 pm waiting like 10 mins for someone to take my order when there were absolutely no cars in front of me and there were barely any people in the building. That’s why I don’t understand why you had me waiting that long. Just unbelievable
Staff was on their phones. I used the Wendy's app to order my kids the crabby patty meals (sounds silly saying that) 40 minutes earlier so it would be ready. When I arrived all of the employees in the Clifton park store were on their phones and thought it was funny my Wendys app order didn't work. $42 and 70 - 80 minutes of waiting I got my food. Got home and my wife and kids fell asleep and my son talked about this crabby patty order since it started (must be a tic toc thing). So here I sit with $42 of crabby patty meals with a sleeping family. Discontinue the app if it is not convenient for customers and staff. I have the managers name who was face timing while I waited but he's a young man still learning how to work so I'll keep that to me. I'll eat a burger and discard the rest. I'm a teacher and money is tight. Good day and it will take a miracle for my family to visit Wendy's again.
PS A lot of Spanish was spoken and I can understand some. Between the conversations in spanish on FaceTime and between each other it was funny I was waiting for a Wendy app placed order for 3 crabby patty meals. I was polite after I got my food and asked who the manager was.
Also, what makes it crabby patty meals? Looks like a Wendy's burger, fries and a shake with no signs of it being a SpongeBob anything. I'm not even sure I got the crabby patty meals. I have to laugh at me complaining about crabby patty meals
This is the most disgusted I have ever been with a customer service experience. Placed a mobile order for pickup. Walked into the restaurant to wait for my order to complete. There was a big party of around 20 or so waiting to order, so I was glad I placed my order ahead of time. As 20 minutes went by and no signs of my order being made, I decided to walk up and politely ask the worker if she could check on my order. I just wanted to make sure it did not get lost in the system, and wanted reassurance that it was being made. Well, buckle your seatbelt because this is where everything hit the fan.
I told the woman at the counter, Lopa was her name (sp?), that I placed a mobile order and had been waiting awhile. I asked if she could please check on it to make sure it was being made. She walked over to the computer to check and asked my name. I gave her my name and she walks back over to me and says my order had been picked up already. Mind you, I had been waiting in front of the pickup counter for 20-25 mins at this point, and no one ever called my name or anything close to it for that matter. When I told her this, she rudely replied with, the mobile order was picked up already, you can go. Stunned, I pulled my phone out and pulled up the mobile order receipt. This receipt contained my name, the address of this Wendy's, my order number, the time I placed the order, and the items I ordered. Proof of purchase does not get any clearer than that. She did not care. Just kept repeating that the order was picked up already and that I would have to contact the customer service through the app. Provided absolutely zero resolution. Starting to get frustrated, I replied back "If you gave my order to someone else without calling a name, how is that my fault?". She ignored me and walked away. When she returned, I said can you please remake my order then because I paid for my food and did not receive it. She refused. Proceed to call me a liar in front of the entire restaurant even though I had been waiting there for so long with my proof of purchase in my hand, I've never felt more embarrassed in my life.
Time goes on and she is tending to other customers and still ignoring me. Another pass by and I stop her and ask to speak to a manager. She replies with "I am a manager myself". At this point in time, another 10-12 mins has gone by of her just arguing with me and refusing to get a solution. You know, the exact opposite of what a manger should be doing - de-escalating a situation. She finally caves and throws a medium cup across the counter saying "The drink fountains over there, go get what you ordered". I refuse to ignite the situation further, so I go and get my drink from the fountain. I walk back and she says extremely sarcastic "Here is your order, that I've had to make twice now". I was absolutely baffled by this comment. First you escalate the issue as a "manager" by calling me a liar publicly, and now you are mocking me for it? I responded and asked for her name. She refused and said "you have your food now, just go". I asked again and she finally told me.
Never in my entire life have I felt so disrespected, especially as a paying customer. Even the other customers around me waiting couldn't believe her behavior. One lady looked at me and said "I guess this is customer service nowadays." I will NEVER and I mean NEVER buy anything from this Wendy's again. Lopa clearly gave my order to another person without calling a name or checking receipts. This means not only did I not get my order, but the other person who got my food received the completely wrong order. Something so easily avoidable. They also have a mobile order pickup station, which is NOT utilized. They just lazily place the food on the counter, don't call a name, anyone can just walk up and take it. Whoever reads this, please remove Lopa from the management role. She clearly cannot handle taking responsibility for messing up, and does not know how to de-escalate issues. I would like a follow-up on this please.
Quick Facts About Wendy's
Today
Opening Hours
| Monday | 06:30 AM - 02:00 AM |
|---|---|
| Tuesday | 06:30 AM - 02:00 AM |
| Wednesday | 06:30 AM - 02:00 AM |
| Thursday | 06:30 AM - 02:00 AM |
| Friday | 06:30 AM - 02:00 AM |
| Saturday | 06:30 AM - 02:00 AM |
| Sunday | 06:30 AM - 02:00 AM |
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