Wendy's Info
Amenities
Service options
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No-contact delivery
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Delivery
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Drive-through
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Takeout
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Dine-in
Popular for
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Offerings
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Coffee
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Late-night food
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Quick bite
Dining options
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Breakfast
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Lunch
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Dinner
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Counter service
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Family-friendly
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Groups
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
Worst Wendy's on the westside. Went for a quick meal to eat inside but had to take it to go because we waited 25 minutes for our food. Place was filthy and sticky. Drink dispenser barely worked and out of many flavors. 4 employees working but nothing clearly getting done. People sitting in the drive thru for long periods of time. People coming in to complain their order is wrong and employees arguing with them. Ghost pepper sandwich (pictured) is mediocre. Just avoid this Wendy's.
Spent $25 on 2 meals, took almost 30 minutes to receive food with 5 employees working and only 1 car in the dine thru. Ordered inside and 4 others ordered after me, 3 off those 4 were served before me with similar items. It's a mess inside, floors sticky, food in every corner of the floors, under the register. Soda machine was out of almost everything, trash cans over flowing.
Food received was poor quality.
Avoid this place
Would give 0 stars if I could!!! Last time I came here the entire staff (6 of them even wearing headsets) was out smoking in the drive thru lane. They crossed their arms and didn’t go inside for 5 minutes until we pulled off. Before that, the guy taking our order was singing Kendrick Lamar’s new hit single Not Like Us. I thought it was funny until he gave me 1 burger and a fry when we’d ordered 2 chicken sandwiches and chicken nuggets. This time, they’re claiming that the speaker is broken so we had to order at the window. The kid working was super rude and the food was cold. Honestly it’s my fault for even going here anymore.
This is my third time giving this location a chance and it's just as bad as everyone says. Slow service. Out of stock of basics. I've experienced it all. 15 minute wait to get a sandwich at the drive thru today.
Every time I decide to come to this location around 7:00AM to 7:30AM they are never readily available to customers. This location loses business because they are never readily prepared. The sign is never flipped conveniently for customers to place their orders. They are never ready to take orders. Few to no cars are ever there when I come in the morning and they have not been able to take my order each and every time. They have you waiting and will come to the intercom but tell you to hold and if ever come back and still have a hard time taking the order. Today I decided to write a review because this must be ongoing issue because I’ve given this location the benefit of doubt many times by now. I will just continue to inconveniently go to the NorthBend location who is always readily prepared and available.
Worst location I’ve ever been to. I went through the drive thru on April 29th to get a salad and a wrap and I was told they were only taking mobile orders. This seemed asinine to me but whatever, I placed my order on the app and pulled back through where I was then told they had neither the salad nor the wrap in stock. I asked them to cancel my order but they stated they couldn’t on their end and I had to do it on the app. I tried to do so but it gave me an error message that once the store received it, it couldn’t be cancelled or something like that. I didn’t get my money back from that so I called the number on the app which goes to their corporate call center who originally did put in a request for a refund for me but later said they couldn’t help because this location is a franchise and refunds must go through the district manager. The district manager, Sage, didn’t get in contact with me for a month and I eventually had to speak to a manager at the call center to even be patched through to her. She stated my phone number didn’t work which is odd because I’ve had no issues getting calls from anyone else including one of the call center reps who was kind enough to call me back to check on the issue. Sage said she would issue my refund if I came in but I’m over an hour away from this location so I asked that it be mailed. I never received the refund in the mail so I called back to request a check trace or new check and Sage advised it was sent as cash and she wouldn’t send it again and that they don’t do checks. What kind of business mails cash and does not use checks? It was very clear she wanted to accuse me of lying and trying to get a double refund. The only option they would give me at that point was to get an in-app credit, which by the way expires in 30 days and has to be used all at once or you lose the remainder. I’m so tired of arguing over $25 that I just gave in but I certainly won’t be going back to that location to spend it. This process was so needlessly frustrating and time consuming. There’s no reason I should have to speak to a district manager over a $25 refund and I certainly shouldn’t be treated like a liar when I don’t receive it. I don’t recommend coming here at all but definitely don’t use the app if you do.
Asked for a JBC biggie bag, and my burger didn’t have bacon on it.. Why get a junior BACON cheeseburger without bacon? Fries were old and they couldn’t even flash fry em? Honestly I don’t know why I keep coming back to this location, they always mess up my order and it never fails.
!!!!! NOPE !!!!!
If your not getting food during lunch or dinner rush...
IT **WILL NOT** BE FRESH OR HOT!!!! You will be angry you stopped and have to go back to this oddball configured parking lot Wendy's. For some reason they like to serve COLD fries all the time here so check them before you drive off... if they are not piping hot demand fresh fries and wait right there at the window just to make them just as irritated...
I don't like going during lunch rush because of the enormous wait times... we are talking over 30 min.. make sure your wearing comfortable shoes if you go inside.. your feet, ankles, calves, legs and hips will all go numb standing in line FOREVER....and make sure your gas tank is full so you don't get stuck in the parking lot LOL........oh yea how the heck can you mess up a "salad" really a salad one of the easiest things to make... really???...
The staff is nice, they are just not trained on how to do things... shall we say "Fast" or "Efficiently or Expedient"..... the store needs to be trained and more staff hired on to work.
A few positives, the parking lot is usually clean along with the inside of the restaurant but that's as far as it goes....
Do not use the restroom here unless you want to catch a disease or lose you lunch.
I made today my last trip to this location for a long time... I got COLD fries and half cooked chicken... I went inside and the manager on duty gave me a hard time when they were the ones who just served me in the drive through... ugh.... WHY!!!!!
Quick Facts About Wendy's
Today
Opening Hours
| Sunday | 06:30 AM - 01:00 AM |
|---|---|
| Monday | 06:30 AM - 01:00 AM |
| Tuesday | 06:30 AM - 01:00 AM |
| Wednesday | 06:30 AM - 01:00 AM |
| Thursday | 06:30 AM - 01:00 AM |
| Friday | 06:30 AM - 01:00 AM |
| Saturday | 06:30 AM - 01:00 AM |
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