Wendy's Info
Amenities
Service options
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Delivery
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Drive-through
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Takeout
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Dine-in
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Coffee
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Healthy options
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Late-night food
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Quick bite
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Vegetarian options
Dining options
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Breakfast
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Lunch
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Dinner
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Counter service
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Family-friendly
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Groups
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
Wanted something to eat, but I couldn't cook because my family was sleeping nearby. So, I went to Wendy's and ordered my food. The drive-thru person understood my order but didn't give me a receipt, and this was over $30 of food. Got home, and my burger was completely not what I ordered and had bacon, which I said no earlier. Not understanding why these people always ignore a person's request. I work in a fast food restaurant and it's not that hard, plus it was late a night which wasn't busy at all. Not only that, but the food smells fishy and tastes bad. I feel sick this time, and I will not come back to that place. Price is too expensive and now food has gone bad. If you want to come here, then take it at your own risk and always check your food before leaving.
I give it a one star so I can actually place this review.
This Wendy’s is the worst Wendy’s I’ve visited in kissimmee.
At around 9:30 after work I went to Wendy’s to order my food and drive home. I ordered 3 large chilis, chicken sandwich, baked potatoes and French fries.
First I go through the drive thru and my app was acting up and the manager (ROBERTO) was very impatient with me and yelled out that I can call him over when I was ready. Which took me 2 seconds after he said that. Didn’t acknowledge me didn’t repeat my order just yelled out the total which was 45$. I found it very rude since I knew he was a manager by the way he dressed. I asked for a receipt and he said they don’t give them out. Found it odd..
fast forward to when I get home.. the baked potatoes were HARD, the chili was watered down! They added water to the chili to make it last longer. the French fries were stale and the chicken sandwich was very nasty and cold. I decided to drive back to Wendy’s after eating a couple things because honestly it was just too gross.
When I got to the Wendy’s a young girl asked what the issue was I told her and she called the manager which was Roberto again. He showed up at the window and again didn’t acknowledge me didn’t apologize for the food being disgusting, which is technically their fault. And opened every item I brought back in front of me to make sure it wasn’t eaten. Which I also found very odd. Any other place would actually apologize and not need proof of what was said. I fought to get half my money back and once he gave it to me I told him his customer service was really bad and he responded “You should thank God I’m even giving you money back” I said “you had to, I brought back the food you know I was here earlier, and I made my way back to let you know the food wasn’t up to standards” he started saying I took 3 hours to come back to the Wendy’s to return the food. Like if it really mattered how long I took. My food should’ve been fresh and up to standards , I shouldn’t have to drive back period.
He said “report me I don’t care”
Great job Wendy’s ! Hiring pretty much anyone to run such a busy location with tourists. providing bad food, bad customer service and terrible terrible management.
Roberto should be looked at if that’s how he talks to all his customers.
I would honestly give this place 0 stars if that was possible. HORRIBLE customer service & HORRIBLE management. They don’t give you your full order and refuse to give you what was missing from the order when you ask about it. They are also apparently not able to count to four because we had a missing nugget. Seems like that’s something you should learn in grade school. They are however capable of giving customers RAW bacon on their sandwiches. Definitely the WORST Wendy’s I’ve even been to. Will not be back to this location.
Food is good, but service bad. We sat for 4min to take our order. I saw they was clearing the line. Then he ask ok go ahead with the order. So on last order my brother's told him the combo and he said what to drink. My bro hesitated for like 20 sec, and he replied hurry up boss. I was cool, as we pulled up. It's a sapling that was cute. I told him if he was OK? I gave him my card he turned to charge the card but he turned back and asked why with a smirk. I'm not the type to get heated. I told him because you tried to tell us to hurry and he said no that he would never. FYI you say "hurry boss" to the wrong person he might get a different reaction to his smirk face. That's why I gave a low rating. No mannerism. I dont need a kid or man or woman to talk down on me.
If someone puts in a Mobile Order to pick up at the "Drive Thru", stop telling them to go to the Lobby to sit and wait for it. Especially when you're actively taking and fulfilling orders at the Drive Thru from Customers that haven't even paid.
It's excruciatingly frustrating standing at the Foyer, watching the Drive Thru customers receive their orders as one has to wait 30 minutes for an order they placed and paid for already. Get it together!
Last 3 times I've gotten the sausage biscuits they feel and taste like they went through a microwave and they are still only Luke warm at best. Sat in drive thru after they had me pull up for a burger and frys for 15 mins did nit receive food fresh enough to justify wait time
If I could I would give this place a -5 star but one star as low as I can give this they said they had no vanilla because they were "out" of vanilla they need to have their trucks better when it comes to certain stuff or have another Wendy's come out to help bail them out you should never be out of product I need this up to court for ladder chain because this is the second time in two days I've had a horrible experience at a Wendy's I am very disappointed and on the brink and never coming back this needs to be fixed of every employee known in the Wendy's corporation because I used to work for him 10 to 15 years ago and it was never this bad make sure this post gets up to the corporate ladder chain I personally worked for Wendy's my baby sister Stephanie works for Wendy's and my other sister Kimberly who just passed away works for was never this bad.
Completely disappointed in the service of this fast food. Staff are disrespectful, rude, and obnoxious. My mother had eaten today, and had a terrible experience. The manager kicked them out of the restaurant just cause my mother had her emotional support animal with her. My parents are senior citizens and it is not fair that they are treated this way. Completely unacceptable
Quick Facts About Wendy's
Today
Opening Hours
| Sunday | 06:00 AM - 02:00 AM |
|---|---|
| Monday | 06:00 AM - 02:00 AM |
| Tuesday | 06:00 AM - 02:00 AM |
| Wednesday | 06:00 AM - 02:00 AM |
| Thursday | 06:00 AM - 02:00 AM |
| Friday | 06:00 AM - 02:00 AM |
| Saturday | 06:00 AM - 02:00 AM |
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