Wendy's Info
Amenities
Service options
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Delivery
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Drive-through
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Takeout
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Dine-in
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Offerings
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Coffee
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Late-night food
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Quick bite
Dining options
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Breakfast
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Lunch
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Dinner
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Counter service
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Family-friendly
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Groups
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
The customer service at this establishment was terrible. Host Yosselin needs a lesson in hospitality. Not only did she not greet us & let us know she’ll be with us momentarily, she then turns around & takes someone who walked in AFTER us BEFORE us. I know a lot of kids apply for fast food jobs but keep in mind, it’s a job you applied for. So do it to the best of your abilities. If I could give this restaurant -0 stars, I definitely would.
Location wasn't busy BUT the lobby was super neglected. Front cashier & drive thru cashier looked as if they were ready to fight, no smile, no customer service at all. Looking for a manager, the DT cashier actually rolled her eyes at me, lol. I spoke to MOD, Ms Carolyn, to show her that I had to wipe tobacco out of the seat before I sat down and that it was all on the floor. This is my 2nd time at this location since they remodeled. The service matches the neighborhood I guess. Very sad..with so many folks out of work and these kinda people have a job??
The cashier by the name Noemi did an outstanding job. She greeting me with a smile, took my order and repeated it correctly. Cashiers like her makes me love to come there. She was awesome and friendly. Customer service to the max.
Parked with the intention of dining in. Walked to both doors to discover they were locked. A person in the drive through told me that they lock the doors after 3. Got back in my vehicle then pulled into the drive through. Got a biggie bag. When I pulled off I realized that my chicken sandwich wasn't crispy, my fries and nuggets were cold, also my minuteman light lemonade was regular lemonade (im diabetic btw) so I couldn't drink it and had to throw it out ????
My Venmo Debit card was getting declined at the window so I called them, while I was on the phone with them. The card was still being declined, but the manager brings me my food hands it to me and says that I don't have to pay just pay it forward. So I got to look out for someone in the near future.
2018: Glad to see there was a location across from TDECU after UH 2018 spring game. Location was empty, fairly clean & drama free. But, had difficult time ordering when young black guy on the register did everything but take my order. He was more about trying to flirt & pickup one female guest, while I waited to place my order. He also keep engaging coworkers off the clock w lengthy conversation away from the counter as guests waited to be helped w a be "right there". The only reason that I didn't give them a worse review was they prepared my food exactly as I had asked, SUPRISED-but hey, that's what I'm paying for-but, was just worried Romeo hadn't been paying attention as I placed my order. So, while I noticed a few areas of concern (street/homeless people inside to use restroom; one eldery guy took so long I left), it was a dreary Saturday in April, so didn't experience any drama and enjoyed my meal. I'd go back only if I were attending a sporting event @ Robertson. I'll echo one reviwers comment of going there when the right employees are working and you'll be ok, not the highschool crew after 3 pm-I believe him. I guess, I got lucky.
Update: visited the location in March 2019 and found several things: 1) the staff was poorly trained, prepared my order incorrectly several times and the store was less than clean; 2) that the students from Jack Yates were loud, aggressive, ill mannered and traveled in large packs loitering looking for drama, which turned me off as a patron; 3) that day several sheriff deputies were call to a disturbance near the store (see photos). The entire experience was unsettling, so I have decided to avoid this location all together. I suggest you should as well.
I went through the drive thru and the Hispanic guy was extremely rude. He told me that I had not paid for my food. I told him I ordered online and paid with my credit card. Then he began to investigate the receipt and I sat there for over 3 minutes waiting. He finally rudely gave me the food and it was cold. NEVER GO TO THAT LOCATION. NOT ONLY DOES THE SERVICE SUCKS BUT THE FOOD DO TOO!
This service was excellent, but the nuggets we're not good at all.They look like Another customer ordered them, but didn't want them, and they saved him for the next customer who ordered nuggets.
Quick Facts About Wendy's
Today
Opening Hours
| Monday | 06:00 AM - 01:00 AM |
|---|---|
| Tuesday | 06:00 AM - 11:00 PM |
| Wednesday | 06:00 AM - 01:00 AM |
| Thursday | 06:00 AM - 01:00 AM |
| Friday | 06:00 AM - 01:00 AM |
| Saturday | 06:00 AM - 01:00 AM |
| Sunday | 06:00 AM - 01:00 AM |
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