Wendy's Info
Amenities
Service options
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Delivery
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Drive-through
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Takeout
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Dine-in
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Coffee
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Healthy options
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Late-night food
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Quick bite
Dining options
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Breakfast
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Lunch
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Dinner
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Counter service
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Family-friendly
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Groups
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
I recently had the absolute worst experience at Wendy’s, and I don’t even know where to start. First, the service was atrocious—rude, inattentive, and slow. It took nearly 30 minutes to get my food, and when it finally arrived, it was a disaster. The burger was cold, the patty was dry and tasted like it had been sitting out for hours, and the lettuce was wilted and slimy. The fries were soggy and undercooked, completely inedible. To top it off, the restaurant was filthy. Tables were covered in crumbs and trash, and the floor looked like it hadn’t been cleaned in days. Even the drink machine was out of half the options, and what was available tasted watered down.
The worst part? When I politely brought up the issues to the staff, they barely acknowledged me and acted like I was inconveniencing them. No apology, no effort to fix the order—just attitude.
I left hungry and angry, and I will NEVER go back. Save yourself the trouble and avoid this place at all costs. It’s a total nightmare.
And my sons burger was still RAW
Walked in the door at about 1:30 on a Tuesday, place was just plain nasty! Every public area, drinks-condiments-counters were filthy! Manager screamed at a worker, upset of mixing things up at the service counter! Very embarrassing for all the employees. Messed my order up, luckily I checked. I’d never. One back here again. However the franchise owner is better start paying attention to this business.
Zero Stars
Horrible Service Negative attitude from manager and staff that can’t ring up the correct order.
Let me start off by saying I love Wendy’s and it was not until this incident that I decided to no longer do business with the Wendy’s in Hope Mills.
We had a gentleman from our office go pick up everyone’s food. I called because the order was incorrect. We ordered potatoes with cheese and bacon. I was supposedly speaking with a manager and she said she pulled up the receipt and that potatoes with cheese is what was ordered.
So at this point it’s our coworker who says he said it correctly and this manger with a receipt. I have been in the customer service for over twenty something years.
This manager did not offer an apology or Even acknowledge that the cashier could have made a mistake. No offer to fix the issue. I called back to say that I was shocked that the manager showed no empathy and didn’t even offer a resolution, she responded with mamn have a good day and hung up the phone.
I didn’t cuss or fuss and was very polite. Those two potatoes have cost the company a lot of business, not to mention outside was like burnt. When our office gets food Wendy’s is not an option. However, by the way the manager acted and after reading these other bad reviews
THEY PROBABLY DON’T CARE!!!
I ordered 2 meals last night. Got home and my fries were cold, I was gonna let it slide cause I was hungry so I started to eat when I opened my burger it was wrong. I ordered a double not a single. So I had to go back in the cold to go get my order fixed. When I got there the lady at the window was nice. I told her my fries were cold and my burger was wrong. But I ate mine but I would like the fries of my you g son replaced which I had all in the returned bag. She said ok. Then the manager comes to the window with an attitude and said "what's the problem". I told her again. And ask "when did u come here" I told her I just was here 15 minutes ago. After looking thru the orders and seen i wasn't lying they remade my order. But only the sandwich. I said I put both fry cartons in the bag yes I ate mine I was hungry but the other was my son's and he didn't eat his and I would like his replaced they were cold and looked as if they were redropped in the grease when I got home and It was and inconvenience for me to come all the way back for a wrong order and cold food. The lady at the window was nice. But the manager got a attitude problem. If u mess a order up fix it, simple! I shouldn't have to argue why my cold fries should be replaced. And the replacement fries weren't hot either. I spent almost $25 I could have at least got hot fries
If I could give zero star I would…Went to Wendy’s in Hope Mills. Monday night..Literally almost had to fight because I asked for extra crackers. They made a really big deal about it…I ordered 2 Large chilis. At the speaker I asked for extra crackers. Got to the window paid, looked in bag and there was 7 packs of crackers…. 3 packs come with the large already. So I never got extra. So I asked for more. A girl said’ “I just gave her extra crackers(2 packs)…. So the manager storms up… charges me .65 for 6 packs of crackers but had A very bad attitude.. so I was like never mind I’ll make it work… she said “I thought so”…. So I was like nah go ahead and give me the crackers…because it was never a problem paying, it was how she handled it and treated me… so I gave her my card and payed…Then I asked for my receipts.. as I was rolling the window up There was a whole gang of workers by the window. One girl said now she’s probably about to make a complaint… So I roll my window down and asked why they are making such a big deal because I asked for extra crackers??? Then the manager was like “have a good night you are about to see this other side of me that you don’t want to see” I said I don’t care about none of that. I genuinely want to know why y’all are making such a big deal about crackers?? The problem wasn’t because she charged.. it was how I was treated…It was a lot worse than it sounds.
Waited in line 30 mins in line for one 6 piece chicken nugget and and 3 cheese fries then they told me to pull up where I waited another 10 mins. When the young lady brought my food out she didnt say a word not sorry for your wait or nothing just handed me the bag and walked away. I checked my food the fries was ice cold and the nuggets hard and cold as well. Went back in to get a refund and get a manager number. The manager by the name of Heather in charge would not say a word to me and when I asked her for the district manager number she refused to give it to me and said that it was no way around her. I work for the health department and never in 8 years have I seen such unprofessional people cursing out loud as well as being rude. They acted as if they knew me or something so sad they didnt even know I work with the health department. I will be reporting this restaurant to whoever is over in my department. They need all whole new staff and more secret shoppers to come through there cause the employees are horrible.
First: the customer service was AWFUL. I pulled up to the window and I know I sat there for a while before she even greeted me. And the ONLY reason she said anything was because I interrupted her to ask a question. Then, she took my card and sat it down somewhere and she had to look for it. She handed me my food and closed the window. She still never greeted me. Second: the FOOD WAS AWFUL. You can tell the food wasn’t fresh. My chicken tasted like it was cooked 2 days prior and then refried to make it hot. Only thing I can say nice was they were quick . Everything else was horrible. Working drive the can be hard and stressful, but at least give a smile and greet customers .
Incredibly slow.
Waited in the drive thru for 10 min before going inside. Was then forced to use a very slow kiosk as no one was working the register.
Two employees did have five minutes to chat with another patron instead of taking orders, filling orders, cleaning, or anything useful.
Overall it’s 25 minutes I’ll not get back. Won’t make the mistake twice, recommend you don’t make it either.
Quick Facts About Wendy's
Today
Opening Hours
| Sunday | 06:30 AM - 01:00 AM |
|---|---|
| Monday | 06:30 AM - 01:00 AM |
| Tuesday | 06:30 AM - 01:00 AM |
| Wednesday | 06:30 AM - 01:00 AM |
| Thursday | 06:30 AM - 01:00 AM |
| Friday | 06:30 AM - 01:00 AM |
| Saturday | 06:30 AM - 01:00 AM |
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