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Wendy's

+1 989-732-7359
811 W Main St, Gaylord, MI 49735 United States of America
Open Today: 06:30 AM - 12:00 AM

Amenities

Service options
  • Delivery
  • Drive-through
  • Takeout
  • Dine-in
Popular for
  • Breakfast
  • Lunch
  • Dinner
  • Solo dining
Accessibility
  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Wheelchair accessible restroom
  • Wheelchair accessible seating
Offerings
  • Coffee
  • Late-night food
  • Quick bite
  • Vegetarian options
Dining options
  • Breakfast
  • Lunch
  • Dinner
  • Counter service
  • Dessert
  • Seating
Amenities
  • Restroom
Atmosphere
  • Casual
Crowd
  • Family-friendly
  • Groups
Payments
  • Credit cards
  • Debit cards
  • NFC mobile payments
Children
  • Good for kids
  • High chairs
  • Kids' menu
Parking
  • Free parking lot
  • Free street parking
  • Parking

Best WLM Reviews

Ordered a baconator, received a double cheeseburger deluxe. Ordered the bacon double biggie bag. Received a plain double with no bacon. I understand getting messing up the condiment requests, but when I pay a premium for the better sandwiches, I need to at least receive the combo I ordered. They were polite, but that does not fix the fact that what I received wasn’t even the sandwich I ordered. I was still three hours from home, and could not wait for the order to be fixed, I had two kids and two dogs with.
Ordered a burger. No onions got onions. 16 fries was all I got and my soda which he forgot to give till I asked. He gets my soda and didn't put any ice in it. .. pay $12 for a meal and they mess it up. Why I always except today bring my lunch to work. I was to tired from working 2 jobs to pack one. Absolutely ripping people off. You guys are horrible.
I go here a bit and it's hit and miss. Sometimes my order is complete and it's an amazing experience for fast food and times where it just sucks. I think it depends on the crew at the time cause this time it wasn't a happy experience.
As far as this Wendy's goes there is A LOT negative I can say about this establishment... However, for this review, I've gotten the inside scoop of what this Wendy's is like from a Former employer who wishes to stay anonymous. I'll hand the review over to them now.
This Wendy's was one of the worse places ever to be apart of. The poor staffing, how most of the food was either rushed, or undercooked. Like sometimes during a massive rush we speed up patties by pressing them harder on the grill.
The staff wasnt helpful, AT ALL. Usually there's always around 3-4 people one being a manager. Sometimes it's just one person and a manager. However some people there, namely cetain managers and crew were nice. But we also got a ton of rude people which is normal and all...like every place does. Despite that, we got the rude people more than often. And then they have me work like I'm one person doing the job of like 4-5 people, and trying to clean up after people who DON'T clean after themselves, and I'm not talking about the customers.
It has caused me so much stress I keep falling asleep more than not, wishing i was a corpse, and making me so sore I can barely stand, ALLLL because people calling out and i get the work. Which they don't bother to even fix in the schedule. Not to mention they will change the schedule at the drop of the hat and expect everyone to follow it even when it's last minute. Then they caused me to lose plans with my signifiant other because they refused to let me go back down to part time when I needed time to focus on my own life. It wasn't until I threaten to quit that they paid attention and gave me what I want. And do you know why? Because without me, the person who's pulling the slack for the team and doing everyone's job, they would have no one to run this place. And even then, they didn't even do that right. The manager copied and pasted the schedule leading to MORE problems. One day I was feeling legitimately sick and tried to call out. They thought I was faking it and MADE me come into work anyways. I felt so sick that day, I ALMOST puked in the Lobby but at the last minute puked in the bathroom. It took doing that for them to FINALLY listen. Yes. They forced a sick person to come to work and work the register, and making the food. People we're eating food I was making while sick and complained I was slow when again, I was doing everyone's job. And i was barely ever allowed to talk to anyone, manegment would yell at me to get back to work, even though all my stuff was already done when I already do the job of EVERYBODY. And yet, they get to do it all the time. they are hypocrates.
Also I've noticed that this place had an ant infestation before, and everything was so backwards I kept spinning in circles trying to figure out what im doing.
This place caused me so much stress I never wish to return to this, or any Wendys in the future.
This place will say they're kind, but they will undercook your meal, and call it fresh. That is all i gotta say.
EDIT 9/6/2024: This place is probably a Corporate Call/Health Inspector call away from being permanently shut down. In the interest of doing the right thing, which my above review as my power, I've reported this restaurant to both the Health Inspector and Corporate. Here's to hoping something happens as a result.
9/13/2024 EDIT: This Wendy's in now Drive Thru Only. Now I've been keeping tabs on this establishment both on Yelp, and Google Maps, and can give you the short but sweet general message the public is saying.
-Rude Staff
-They always get your order wrong.
-Terrible food quality, or give you crusty, dried out food.
-This store has numerous health/sanitary violations.
-Mistreats and unpays their employees.
-Slow drive thru when you can't dine in anymore.
-Understaffed.
-Terrible Management.
-Slow service in general.
-Ant Problem.
Last I checked, they were trying to fill 10 positions. If that doesn't say this place is terrible, I don't know what will. By the way botting reviews as local guides is not saving you.
The food was amazing at this location. I love a good fry, but when Wendy's fries are fresh out of the fryer, there's nothing better! Overall, the food was fantastic and reminded me how much I like Wendy's. They are far, far better than any McDonald's.
The service was another matter. The speed was a bit slower than I'd like, but they were rather busy, so that can be excused.
The employee at the drive-thru didn't have the same excuse. He was a bit rude and brisk when ordering, and sounded extremely annoyed and bored to be talking to us. I understand that fast food isn't the greatest place to work and the pay could be increased, but if you're hired to do a job then you should be doing it as expected.
Going out of your way to negatively impact a customer's experience is uncalled for and unwarranted. If you don't like the job and don't want to work there, then you need to find a job someplace else. Based on this guy's while attitude, I wouldn't want to hire him, nor give him a raise. The job entails more than taking orders, and necessitates a pleasant demeanor. It's not the customer's fault that you don't like your job.
We decided to go in and order because the drivethru was busy. We waited about 15-20 mins, which I understood cause the drivethru was busy. While waiting, we saw 3 orders that customers had to go back due to being incorrect. My daughter and I had a small order, waited about 10 mins for our food, we left got half way home and saw they had messed up our order as well. We blame ourselves for not checking after what we witnessed while waiting.
Classic wendys, always has been a favorite of mine. Service was good, food came out quick, portions were good for the price, everything came out hot. Really enjoyed it!
Clowns fight in the kitchen at 11:00pm, and threaten you if you don't take there food, which is usually burnt or absent. They are very slow and loud, and Qdoba across the street is a better option. This is based on my experience , other people may feel differently.

Quick Facts About Wendy's



Today

Opening Hours

Monday 06:30 AM - 12:00 AM
Tuesday 06:30 AM - 12:00 AM
Wednesday 06:30 AM - 12:00 AM
Thursday 06:30 AM - 12:00 AM
Friday 06:30 AM - 12:00 AM
Saturday 06:30 AM - 12:00 AM
Sunday 06:30 AM - 12:00 AM

How to go there

Location