Wendy's Info
Amenities
Service options
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Delivery
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Drive-through
Popular for
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Coffee
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Late-night food
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Quick bite
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Vegetarian options
Dining options
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Breakfast
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Lunch
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Dinner
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Counter service
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Family-friendly
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Groups
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
Terrible service and bad store. First, the drive-thru screen is broken which lead to me being charged for more items than I ordered. The order was incorrect (added cheese when receipt clearly shows no cheese). And to top it off they couldn't scan the offer from the Wendy's app so I didn't get the discount I should have $5 off $25.
Unfortunately this has happened to me twice now, the first time I let it pass because sometimes people have a bad day and I never try to rush to conclusions or take things personal. Keeping that in mind the second time I pulled into the drive through I was having a bad day and I just wanted to brighten it by getting 2 shakes 2 big bags and some saucy covered nugget. As I pulled up to the teller I barely said to words and before I could get them out I was rudely cut off by the same exact gentleman who did it the first time only this time I was told “I said to hold on I am not ready” in the rudest manner he could possibly push out I felt and honestly lost my appetite because I didn’t understand why he snapped at me, so instead of waiting to be rudely spoken to once more I pulled off to avoid a conflict. I’m not going to lie I did cry a little because I don’t understand how Someone could have such poor customer service you don’t know what kinda day someone is having and honestly be mindful because yes I may have cried but you could have drive Simone to harm them self I work right next to this Wendy’s and I enjoy coming here if I had a bad day it was always good service but I won’t be back unfortunately this isn’t the first time he was rude I’m sure it won’t be the last either and that’s not anyways I’d like to be treated and I’m sure other customers may feel the same especially when we are spending $20+ on food. Both incidents happened around 9pm at night the second one was October 1st 9:15pm and it was a young African American man with a slurred to his speech I’m not sure of his name so I help that description helps.
Sat at the speaker for over a minute before they took my order, I gave my order, then they stopped responding. Couldn't get any response for several minutes, just static and background noise. Finally pulled up as there were no cars in front of me and a line forming behind me, got to the window and got chewed out for pulling up without being told to do so.
Slow, inefficient, and unprofessional. Food wasn't great either.
I went here numerous times, they always take forever and mess up. I went in July, they sold me some potatoes that were so old they were brown and hallowed out. I waited an hour for my order, and the cinnamon pull apart sat in microwave whole time and was hard as a rock. When I went back up there they wrote on the recipt free replacement meal next visit. Today was my next visit, and they would not honor it because she no longer worked there and it was from July. Didn't know I had to return in a time frame. I was hesitant on even going, and this visit and the attitude was confirmation that I should not have. Service is everything. I won't argue, but I will put the facts out there that way others are aware. Could have said I will honor this time but in the future.... But instead he was rather rude and not a very pleasant person.
Only rated the food a zero because I wasn’t served.. pulled up at 10:30 and they informed me they couldn’t serve me due to “shift change” I politely asked how long it would take as I was on my way to work and the young ignorant woman working responded “okay BYE then” very disappointing as my child was so excited to have some fries from his favorite place.. unfortunately he’ll need to pick a new favorite because being straight up mean to a customer like that isn’t tolerable in our eyes. I work for Panda Express where we have a drive through service and as a manager I can’t imagine allowing my associate to treat my guest that way. Thanks to her we definitely won’t be back. Now I see why Wendy’s can’t catch up to us in sales????
Drive through was packed so I went inside. Ordered a mobile pick up. Took awhile. Not very staffed. They did well but slow service because of staffing shortage. Burger and fries were barely warm. Chicken nugget breading was almost 50% gone. Perplexed by this. They're was a"customer" helping himself to plastic wares etc. Nothing was done even though I put the thief in check very loudly and had him on video. This of course become a race thing to him. I told him doesn't matter what color you are a thief is a thief. So I tried again today. Ordered through the mobile app. It prints out what I want right? EASY right? Ordered 6 piece nugget and medium fries. I got SPICY nuggets!! I mean the order was RIGHT there in front of you!!! How in the world do you mess that up??? Well they did. Same location as above!!! I'm so done with this location
Ordered a salad, lemonade and two chicken sandwiches. I was pulled forward by an obviously unhappy employee for about one minute before my food was brought to me. The only words said me were the total and pull forward we’ll bring it out. When I thanked the employee for bringing me my food and told him to have a good night, he sighed, rolled his eyes and walked away. I only live a couple miles away so the food wasn’t sitting around, but when I got home and sat down with my fiancé to eat, the food was inedible. The sandwiches were soggy and cold with wilted lettuce and mushy tomatoes. When I opened the salad, I got hit with an overpowering rotten smell. The lettuce was brown and slimy. The chicken was dry, discolored and almost plastic in texture. Even the strawberries were brown. So here I am having spent $27.18 and the only item safe to consume is a lemonade.
There is always a long line of customers during lunch time when I seek their services. Everytime I do come here I feel like they are overworked and underappreciated. But they always have provided me with exactly what I need In a timely fashion.
This last time there was a long drive thru line so I went in. I witnessed a manager turn a grumpy customer into a happy one because mistakes happen and they can make it right. The service I received was great and the same manager asked me directly about my order to assist.
Hard workers at this location. Good food.
Quick Facts About Wendy's
Today
Opening Hours
| Monday | 11:00 AM - 07:00 PM |
|---|---|
| Tuesday | 11:00 AM - 07:00 PM |
| Wednesday | 11:00 AM - 07:00 PM |
| Thursday | 11:00 AM - 07:00 PM |
| Friday | 11:00 AM - 07:00 PM |
| Saturday | 11:00 AM - 07:00 PM |
| Sunday | 11:00 AM - 07:00 PM |
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