Wendy's Info
Amenities
Service options
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Delivery
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Drive-through
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Takeout
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Dine-in
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Coffee
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Late-night food
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Quick bite
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Vegetarian options
Dining options
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Breakfast
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Lunch
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Dinner
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Counter service
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Family-friendly
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Groups
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
I went to order and was completely ignored for about fifteen or more minutes
There was no one in front of me. About ten minutes waiting, another person arrived behind me. I understand the drive-thru was packed. Usually, there is at least one person at the counter. One of the employees noticed, I guess he was getting someone for counter service. I waited about a total of twenty minutes until for service and food was quick after service.
I ordered a DoorDash pick up order and went through the drive thru bc I had my sick child with me and didn’t want to get her out of the car. The manager refused to give me my food at the window even after I explained the situation to her multiple times. She was rude and nasty and should definitely not work in customer service
This is my first time ever having bad service from the night time drive through. Waited 10 mins for my food which wasn't bad comparably even though it wasn't too busy. Then I Rode not even 2 minutes down the road and reached into my bag just to find cold fries and cold burgers. I turn around and go back and ask if it's possible to have fresh fries and burgers because they were cold. The drive through women told me it's suppose to be cold when you wait that long to eat it. Was very snide, and rude. She kept referring to me as 'sweety' in a degrading tone. Food isn't suppose to be cold immediately after you get it. And if that's the case then why were my nuggets and my daughters chicken sandwich still hot? I didn't even get 2 miles down the road. I miss the person who use to work the night window. She was amazing and it's so sad to see since we loved going after work. We've had better service from on nights where they were severely understaffed. The window person needs to be retrained or let go.
12/8/24 Around 3:45p... No welcome or greeting was received from the young lady at the drive-thru window. Just stares at you. Asked for extra napkins & not a single napkin was placed in the bag before it was handed over to me. It's the simple things, going above & beyond, which make each visit a memorable one. From a former QSR General Manager, a training opportunity definitely needs to be had (with her) on Customer Service.
The absolute rudest lady working in drive thru... not only is she rude but she couldn't get anything we ordered right. Our food was cold and awful. Whiskey road location is way better than Richland ave.
Ordered biggie bag in the drive thru. After receiving my bag I noticed the fries were grey- soggy, and warm. I turned my car around and went into the store. I asked the female at the counter why my fries looked like that. She rolled her eyes at me and said "I'm clocking out" and walked off the line. A second man came up and tried to exchange the fries for another batch of greyed out fries. I looked at the fries and told him I wanted a refund, He went and got a manger. When the manager walked up, he simply said "what did you have". I told him a biggie bag, he went in the register to get my refund. I asked him if he had any interest in asking me why I wanted a refund? or possibly seeing if there was anything he can do to accommodate me? and he said "the fry vat is broken, its nothing I can do about it, I've been reporting it for weeks". I would have reported it by using the back of my receipt and calling the number, however I read the back and it says once you leave a review, you can bring the validation code back to the SAME location to receive $2.00 off my next order. I have absolutely no intention of ever going back there.
It was 81 degrees inside the restaurant, and we were short a couple of nuggets in our meals. The fries were not hot and crispy as they usually are but were decent. The sweet tea was very diluted. The dining area was clean. The employees were courteous. Please fix the AC for their sake. The prices are still so much better than any other fast food place.
Food is good and service at the lobby and drive through is the best but their drive through system is not organized during dinner the line was not moving after 10 min and i was no close to order.
Quick Facts About Wendy's
Today
Opening Hours
| Sunday | 06:30 AM - 01:00 AM |
|---|---|
| Monday | 06:30 AM - 01:00 AM |
| Tuesday | 06:30 AM - 01:00 AM |
| Wednesday | 06:30 AM - 01:00 AM |
| Thursday | 06:30 AM - 01:00 AM |
| Friday | 06:30 AM - 01:00 AM |
| Saturday | 06:30 AM - 01:00 AM |
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