Wendy's Info
Amenities
Service options
-
Delivery
-
Drive-through
-
Takeout
-
Dine-in
Popular for
-
Breakfast
-
Lunch
-
Dinner
-
Solo dining
Accessibility
-
Wheelchair accessible entrance
-
Wheelchair accessible parking lot
-
Wheelchair accessible restroom
Offerings
-
Coffee
-
Late-night food
-
Quick bite
-
Vegetarian options
Dining options
-
Breakfast
-
Lunch
-
Dinner
-
Counter service
-
Dessert
-
Seating
Amenities
-
Restroom
Atmosphere
-
Casual
Crowd
-
Family-friendly
-
Groups
Payments
-
Credit cards
-
Debit cards
-
NFC mobile payments
Children
-
Good for kids
-
High chairs
-
Kids' menu
Parking
-
Free parking lot
-
Free street parking
-
Parking
Best WLM Reviews
This by far the worst fast food chain I have ever went to. Stood at the counter for over 5 minutes with no one to take orders. 8 people behind me, 3 including me, walked out. Then went through the drive through. They arr so concerned with drive through times that they took my bank card and told me to pull forward. I got my food without my card. Had to return out with my card. Then I get home and my receipt is the wrong one too!!! Now I am out my money and my card is probably compromised. Now I have no bank card as I have no clue what they did with it for 15 mins they held on to it. And due to getting the wrong receipt I have the incorrect information for reimbursement. I will never return to this store. I am almost tempted to contact the store owner and find out why they held my card hostage and can't perform their jobs correctly to run a business. The fries looked terrible and everyone was hard focused on drive through only!!! Terrible management.
I used the drive thru, ordered a spicy chicken combo and I had to pull up and wait for it. Once I got home and I started eating it, the sandwich was horrible. It was not cooked/heated all the way through. Everyone knows that weird texture. Like compressed meat.
It's a lawless place. Always slow, Frosty machine never works (or is just missing a flavor), and I've seen the employees get in fights with customers.
Doing this on behalf of our doordash driver tonight. Heavily appreciated them for dropping our food off but hearing about how they gave them attitude for just asking for some BBQ sauce and on top they didn't even give our dasher our drinks. I love Wendy's and I've worked fast food so I get its stressful long nights but there shouldn't have been any reason to be rude to someone also doing their job.
The employees are helpful and nice, but the store seems to be constantly understaffed. Hire more people so that it doesn't take me 20 minutes to get thru the drive thru line that's wrapped around the building.
Title: Delicious Food and Friendly Service, with Room for Efficiency Improvement
Rating: 4.5/5
I recently visited the Wendy's location in Rocky Mount and was pleased with the quality of food and service. The staff was friendly and welcoming, and my meal was prepared to perfection. The baconator was juicy and flavorful, and the fries were crispy and hot.
While the food and service were excellent, there was a notable area for improvement - the drive-thru efficiency. I waited in line for 15 minutes to receive my order, which was a bit longer than expected. I understand that peak hours can be busy, but streamlining the drive-thru process would greatly enhance the overall customer experience.
Despite this, I was impressed with the cleanliness and organization of the restaurant, and the staff's friendly demeanor made up for the wait. With a few adjustments to their drive-thru operations, I believe this Wendy's location has the potential to be truly exceptional.
Recommendations:
- Optimize drive-thru processes to reduce wait times
- Consider adding additional drive-thru lanes or staff during peak hours
Overall, a great dining experience with minor opportunities for growth. Keep up the good work, Wendy's Rocky Mount!
Went for breakfast and paid $12.00 for some hard dry biscuits that didn't Evan have any cheese on them they had a dry egg and some crumbs that was supposed to be bacon very disappointing
10 people working, took about 6 to 8 minutes to even look at all of us and take our order
Quick Facts About Wendy's
Today
Opening Hours
| Sunday | 06:30 AM - 02:00 AM |
|---|---|
| Monday | 06:30 AM - 02:00 AM |
| Tuesday | 06:30 AM - 02:00 AM |
| Wednesday | 06:30 AM - 02:00 AM |
| Thursday | 06:30 AM - 02:00 AM |
| Friday | 06:30 AM - 02:00 AM |
| Saturday | 06:30 AM - 02:00 AM |
How to go there