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Wendy's

+1 315-339-4550
401 Erie Blvd W, Rome, NY 13440 United States of America
Open Today: 06:30 AM - 12:00 AM

Amenities

Service options
  • Delivery
  • Drive-through
  • Takeout
  • Dine-in
Popular for
  • Breakfast
  • Lunch
  • Dinner
  • Solo dining
Accessibility
  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Wheelchair accessible restroom
  • Wheelchair accessible seating
Offerings
  • Coffee
  • Late-night food
  • Quick bite
  • Vegetarian options
Dining options
  • Breakfast
  • Lunch
  • Dinner
  • Counter service
  • Dessert
  • Seating
Amenities
  • Restroom
Atmosphere
  • Casual
Crowd
  • Family-friendly
  • Groups
Payments
  • Credit cards
  • Debit cards
  • NFC mobile payments
Children
  • Good for kids
  • High chairs
  • Kids' menu
  • Playground
Parking
  • Free parking lot
  • Free street parking
  • Parking
Pets
  • Dogs allowed outside

Best WLM Reviews

Coming in the dining room was slow and the floor were dirty as was the state of the restaurant we had about a five or so minute wait before we were helped the cashier was pleasant and probably the only professional person there.
We ordered 2 sandwich combos we were left waiting long enough for the folks ordering after us with a much larger order place it and receive it while we were still left waiting and when we finally got our order mine was missing the bacon (on the new mushroom bacon cheeseburger) and when I pulled off the bun to be sure there was a hair in my food. It looked to be a cat hair possible from someone's jacket
So all this to say terrible overall I come from food service, if my team allowed any of that we'd all have been fired on the spot
Never been through the drivethru faster than 15 minutes regret coming here every time and this is a “baconater” and “bacon cheese fries”
Pretty decent food, exactly what you'd expect from a Wendy's. One time when we ordered late at night they let us have someone else's order in addition to our own. Immaculate.
Stopped in tonight at 7pm. The person taking orders asked if we could wait a minute ok that's not bad 10 minutes went by and still nothing. Finally when we had our order taken we pulled up to window. I saw 6 people just standing around. The kid at drive thru asked us to pull ahead for fries, ok np. 10 minutes later the food is brought out my sandwich was a mess and dried out and my fries we're coud and was missing a fry. I work fast food it doesn't take 10 minutes for fries. Won't be going here again.
What wonderful customer service & fresh delicious food! We just ate here tonight & we loved it. It's been years since we have been here since moved out of state, but if I lived closer, I would go often!
They always ranked high with me! The quality of the food, freshness & taste!! Always have excellent service!
Every time I go there, I go to the drive thru. The minimum time I have waited from placing my order to receiving it has been 12 minutes. (And yes, I timed it)
Once, I actually waited 10 minutes for someone to just take my order. Employees have the attitude that customers are annoying to them, and it shows. I know understaffing is a prominent cause of the attitude. Perhaps they could hire at least one more responsible, unentitled person per shift. I'd bet you'd see ratings jump significantly within a month. Also, maybe have some serious training regarding the expectations of quality of service, how to work on people skills, and the repercussions of failure to comply.
The food is usually tasty but hastily put together and is generally messy.
I'm not taking this survey just to complain. I'm hoping these comments and suggestions could prove helpful to improve the quality of this restaurant and build a better reputation.
I missed breakfast by 5 minutes and the manager was like I got you! All while she was training and she was giving compliments to her workers! It was great!

Quick Facts About Wendy's



Today

Opening Hours

Monday 06:30 AM - 12:00 AM
Tuesday 06:30 AM - 12:00 AM
Wednesday 06:30 AM - 12:00 AM
Thursday 06:30 AM - 12:00 AM
Friday 06:30 AM - 12:00 AM
Saturday 06:30 AM - 12:00 AM
Sunday 06:30 AM - 12:00 AM

How to go there

Location