Wendy's Info
Amenities
Service options
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Delivery
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Drive-through
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Takeout
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Dine-in
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Offerings
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Coffee
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Late-night food
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Quick bite
Dining options
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Breakfast
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Lunch
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Dinner
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Counter service
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Family-friendly
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Groups
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
I give it a one star so I can actually place this review.
This Wendy’s is the worst Wendy’s I’ve visited in kissimmee.
At around 9:30 after work I went to Wendy’s to order my food and drive home. I ordered 3 large chilis, chicken sandwich, baked potatoes and French fries.
First I go through the drive thru and my app was acting up and the manager (ROBERTO) was very impatient with me and yelled out that I can call him over when I was ready. Which took me 2 seconds after he said that. Didn’t acknowledge me didn’t repeat my order just yelled out the total which was 45$. I found it very rude since I knew he was a manager by the way he dressed. I asked for a receipt and he said they don’t give them out. Found it odd..
fast forward to when I get home.. the baked potatoes were HARD, the chili was watered down! They added water to the chili to make it last longer. the French fries were stale and the chicken sandwich was very nasty and cold. I decided to drive back to Wendy’s after eating a couple things because honestly it was just too gross.
When I got to the Wendy’s a young girl asked what the issue was I told her and she called the manager which was Roberto again. He showed up at the window and again didn’t acknowledge me didn’t apologize for the food being disgusting, which is technically their fault. And opened every item I brought back in front of me to make sure it wasn’t eaten. Which I also found very odd. Any other place would actually apologize and not need proof of what was said. I fought to get half my money back and once he gave it to me I told him his customer service was really bad and he responded “You should thank God I’m even giving you money back” I said “you had to, I brought back the food you know I was here earlier, and I made my way back to let you know the food wasn’t up to standards” he started saying I took 3 hours to come back to the Wendy’s to return the food. Like if it really mattered how long I took. My food should’ve been fresh and up to standards , I shouldn’t have to drive back period.
He said “report me I don’t care”
Great job Wendy’s ! Hiring pretty much anyone to run such a busy location with tourists. providing bad food, bad customer service and terrible terrible management.
Roberto should be looked at if that’s how he talks to all his customers.
Restaurant had AI to assist with ordering in drive through. Very cool! Unfortunately, the order was completely wrong, and the fries were cold! The attendant was less than hospitable. Not the best showing tonight.
I ordered a small fry at the drive thru and this is what they gave me. It was not even half full. I checked the bag for stragglers but there were none. Pretty sad.
Went in with group of friends, some sit down and some went through drive through. We went to try the new Krabby Patty meal. Nearly everyone ordered the burger as a double, was charged as a double, and was served a single. No excuse for this restaurant to be scamming people. We came over the course of a half hour so this was no one off mistake, they were intentionally skimping us. It's one thing if you tell us doubles are not available at this time but to charge people for both and deliver the wrong product is unacceptable.
Ordered at the drive thru, AI took my order. I can say that was a first for me, it went fairly well. The employees at the window were really nice and smiled a lot. If you are craving some Wendy's food this is the one I would choose in this area.
Easy ordering. Food was hot and very tasty. Kids loved it there. Staff are amazing, kept you updated on your order. Highly recommend this Wendy's. Close to Disney too.
First time at Wendy's, enjoyed the food.
So it was 11:01 pm when my family and i arrived at the door. It was already locked. The young lady refused to open the door and said we needed to go through Drive Thru. The dining area is supposed to be open until 12am.
I really hope the Wendy's Manager sees this and ensures this doesn't happen again. I understand a couple minutes early, but not 59minuets.
Quick Facts About Wendy's
Today
Opening Hours
| Sunday | 06:00 AM - 02:00 AM |
|---|---|
| Monday | 06:00 AM - 02:00 AM |
| Tuesday | 06:00 AM - 02:00 AM |
| Wednesday | 06:00 AM - 02:00 AM |
| Thursday | 06:00 AM - 02:00 AM |
| Friday | 06:00 AM - 02:00 AM |
| Saturday | 06:00 AM - 02:00 AM |
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