Wendy's Info
Amenities
Service options
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Delivery
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Drive-through
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Takeout
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Dine-in
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Coffee
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Late-night food
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Quick bite
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Vegetarian options
Dining options
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Breakfast
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Lunch
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Dinner
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Counter service
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Family-friendly
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Groups
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
Ugly attitude makes for ugly experiences. I asked the manager a question, she just seemed so angry and impatient. I don't even wanna place the order with her. So I start talking back to the original cashier. The manager ( nasty attitude) goes to fill the frosty machine. Whatever she did wrong the machine starts spitting back. I call out to them that it's happening. The employees acknowledge the fact me and my son caught it. They pass a thank you ( wasn't needed but a kind gesture) they tell the manager we caught it. Instead of her saying thank you or anything she looks back with this smug look on her face. And proceeds to walk off to the back mad. The food was dry. The sandwich was barely there. Horrible. Don't go during breakfast lol. Might lose ya appetite. Won't even mention I didnt get my food. It was free but still part of my order. I had to eat cereal cuz she forgot my other sandwich. Literally was mad as hell and hungry just leaving the hospital. But hey it was free.
I gave 1 star because you had to choose to submit the review, I wish you could leave negative stars as this was probably the worst experience I have ever received at a business as far as the customer service. I went into the store and placed my order with the young lady at the counter. She took my order and handed me a cup to proceed to the drink machine and get my drink. I went to the machine and found that the machine was not making ice (which they were aware of once I mentioned it to them) so I returned to the counter and asked could I get some ice because the machine was not giving any. The young lady then proceeded to advise her coworkers that someone needs to do something about this machine and the ice not working and that ice was needed up front. Another young lady brought a bucket of ice and dumped it into something that was under the counter that I could not see. She then left and I continued to wait for ice. The young lady that took my order was now packing bags but after a few minutes noticed me standing there and gave me some ice. I went back to the machine and found that the pop also was flat. I went back to the counter and let the young lady know and asked if she could make my drink from behind the counter. Without hesitation and a whole lot of attitude she told me that I need to choose some juice, another drink, or something because she does not have time for all that in a very rude tone. I immediately asked for a manager because of the tone, level of her voice, and disrespectful attitude that she was giving me. The young lady proceeded to yell at me, "I am the manager so what, what do you want" I could not believe she could possibly be the manager so I asked for her name and the district manager name and where I could make a complaint. She told me they don't give that out and that I could go look online if I wanted to complain. (The whole time yelling at me.) I then told her that I would like a refund and that's when she started with the cussing and calling people from the back of the store. At this point I advised my 9yr old son that was with me and witnessing this woman cussing and yelling at me, to go to the car with his mother and I proceeded with him to make sure to get him through the parking lot safely as it was dark outside. Once I returned inside the store there was now a gentleman at the counter (whom I am assuming was the actual manager) he asked me how he could help me and I tried to start explain what had happened. While I am doing so the young lady continues to cuss and rant about she doesn't have time for this I did everything that old man wanted and he is just asking too much I don't have time for this BS (not what she used). So I proceeded to ask the manager if he could come from behind the counter because the young lady was yelling so loud and over talking us that we couldn't even talk. ( He never removed her from the situation or did anything to address how she had acted and was currently acting) So we went to the front of the store, and I explained what happened. He did apologize but from the look on his face I was a bother to him as well. I asked for my refund which he provided. (The whole time the young lady is continuing to cuss and say she did everything I wanted he is tripping) When this actually started because I asked for a drink from behind the counter because of a faulty machine that they were are of. I then asked again for a district manager name their names and how I could complain and got the same answer. We do not give that out and you can go online to look for a number to complain. A woman that was in the store saw the interaction and heard my son at one point state that he was hungry. She told me your son is hungry just take the food and go. I advised her no, I am not going to teach my son that it is ok for someone to talk to you in that manner and disrespect you nor is it ok to act like that. I will never go to this store again and will advise others of my experience and to avoid it at all cost due to this situation and how it was handled by the manager.
Came 2.5 hours before close and they won’t take a drive through order. Lady was rude when we pulled into the drive through and told us if we wanted anything it would need to be a mobile order. Pulled off to the side and 5 cars got into line. Put our mobile order through and they started taking orders in the drive through. Half our order was wrong and told us we couldn’t get a refund for the items we didn’t want nor ordered. Was told to come back tomorrow to figure it out. Also asked about why it was mobile order only for us and not for anybody else who was in line and was told it was due to a “new coke machine”?!?! Are you kidding me? Been waiting almost 30 minutes for a 5$ biggie. Would rather lick a rock than coming back to this location.
Will never be returning to this place. Employees and service SUCK.
Went to this Wendy’s at 10pm one night. We paid, were not given a receipt and were told to wait in the lot and someone would bring us our food. After an hour we finally asked the guy running food where our food was, he asked the manager on site who shrugged her shoulders and said “well I made it”. He then quickly asked us what we had and didn’t even let us get through the order so we received half of what we paid for and it was not even correct when we got it but he dropped it in the window and left. I contacted Wendy’s customer service for a refund and was told management from the store would be in touch, a month later still radio silence and I have submitted more requests. Terrible experience and very disappointed.
Pulled up to the drive through and they could use the intercom to tell me they're not taking orders but not taking drive through orders.
Came again on a Monday. 8pm. Can't use the drive through. If I wanted to come inside I would. She was leaning on a wall inside. The dining room empty.
Tried again today. Sunday. 7pm. Was told to come inside when I asked why they stopped responding.
This was my first time and my last especially coming from out of town. First of all they did not have any frosty especially advertised ok then the location has no kids drink ok especially with the kids under one ok then on top of it they forgot my child’s toy. Next I ordered a sandwich and they forget my bacon which was the main purpose of even getting the sandwich. Last I did not feel like they wanted to work like the customers are an inconvenience to them keep in mind that the location needs customers that that the place to stay open. Even
especially when I had to come back and get my child’s toy
I truly hate this wendys if it's not one thing it's another & the attitudes blow me, especially because I'm spending over 40$ every trip, also I work for wendys as a shift leader for 3years and the manager tried to tell me it takes 6mins for nuggets ( not thinking I already been waiting over 30mins) it's very disappointing they have not fix these issues, on top of all this if you show up at a certain time they claim they only do mobile orders, like what? & icing on the cake the food was cold, I'm officially done with this wendys, so disappointing
refused to take my order at the drive thru, when i came inside workers were standing around talking and some of the customers smelled awful. decided not to order, won’t be coming back to this wendy’s
Quick Facts About Wendy's
Today
Opening Hours
| Monday | 06:30 AM - 01:00 AM |
|---|---|
| Tuesday | 06:30 AM - 01:00 AM |
| Wednesday | 06:30 AM - 01:00 AM |
| Thursday | 06:30 AM - 01:00 AM |
| Friday | 06:30 AM - 01:00 AM |
| Saturday | 06:30 AM - 01:00 AM |
| Sunday | 06:30 AM - 01:00 AM |
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