Wendy's Info
Amenities
Service options
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Outdoor seating
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Delivery
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Drive-through
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Takeout
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Dine-in
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Offerings
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Coffee
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Late-night food
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Quick bite
Dining options
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Breakfast
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Lunch
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Dinner
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Groups
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
This Wendy’s is a rare gem of goodness! It’s a trifecta of great customer service, fantastic atmosphere and food that is prepared well. We went inside and they were friendly, took our order right away, and served our food fast! We got to she the manager meeting with her employees and she was so kind to them and they clearly like her. I wish all Wendy’s were like this one.
Today 12/07/24 between 1 and 1:30 so roughly lunchtime I went here with my son. Like everyone they have 2 drive through windows. A pay window and a pick up window. Seems like they never use the pay window anymore and today being a busy Saturday afternoon it was a mess. My son ordered a chicken nugget meal and I ordered a double cheeseburger and large chili. When we got home I started taking it out of the bag and no large chili but they gave me a small chili. No double cheeseburger at all. They did get my son’s food correct. I hope they enjoy the 10 dollars or so they beat me out of today. I tried calling the phone number listed on this website and after around 10 rings it went to voicemail. No I’m finished with this Wendy’s forever. Looks like they are slowly going out of business anyway but I’m certain I’ll never go back again.
Thanks to poor quality product wendys no longer has a thick and juicy they now serve flattened overcooked and chewy burgers. McDonald's and has 5x better burgers. Just a cheese burger is better. The manager is a great gal and hard working.
Dude I’ve had so many issues here but this one took the cake… I placed a mobile app order (because I have extreme social anxiety) and when I got there they informed me in the drive thru that they didn’t have my order and to come inside and someone will help me. After I get inside I’m informed that the app must have not sent in the order yet and to wait a few minutes. After multiple tries and explaining that it’s saying that it has been sent and I’m waiting on it when I went to cancel the order it said “order has already been paid for and received” and when we went back inside they finally informed me it had been bumped off and given to someone else. So while they did give me my order I shouldn’t have experienced that. I don’t wanna have to go all the way to Middlesbrough for my food but if this happens for a 4th time I will be taking my business elsewhere…
Went twice on opening day. Traffic was a mess but the food was delicious and the people were awesome.
Update 1-21-23.. their nuggets are still gonna get me there every time. Was a bit of a wait on them today but I don't mind. Service was great, food is delicious. I have zero complaints.
On Wednesday 10/23/2024 i went to the counter at Wendy's fast food restaurant in Tazewell, TN & ordered 3 vanillas and 1 chocolate Frostys, all size Lg to go with a car carrier. I paid $13.07 with my debit card.
Then I was told that the vanilla machine was frozen and wouldn't dispense. I reluctantly agreed to accept all 4 with chocolate. Then they couldn't get the chocolate side to work.
The young girl that had taken my payment and had worked feverishly to make my order happen had been sweet and had delivered an abundance of customer service. I don't believe that anything that occurred after her best endevored efforts were in anyway caused by her. In fact, it is my oppinion that this Wendy's should promote her to manager and terminate the bad managers.
I explained that I had meat in the car from the grocery store and needed to get it home. And I then I asked for a refund. The horror that I saw on this young girls face was priceless as she meekly and embarrassingly explained that they can't do refunds.
I figured that maybe she just didn't have the authority to process a refund. So I calmly asked for a manager.
After explaining the circumstances to the young manager he also refused my refund saying that Wendy's didn't do refunds. I was getting irritated by now and was preparing to exchange some words with this man whom didn't seem to understand that I had paid for something that they were not delivering and simply wanted my money back.
Before I could say anything further, he turned and went to the end of the counter where another older lady was standing and began explaining to her what had happened with my order which they had been unable to fill. It seemed to me that this older lady must have been the top manager, for the moment anyway. Then he told her that I had asked for a refund.
Without skipping a beat, this woman immediately turned her head towards me, looked me square in the eyes, and coldly growled out, "We don't do refunds." No I'm sorry; no how can we make this right; no sentiment of compassion for me not being able to get the product that they took my money for; no nothing. Just a cold glaring stare that to me suggested that I had better not challenge her decision.
Calmly, I stared back at her and asked, "Do I need to call the Sheriff's Department to get my money back?"
Again, without skipping a beat, withe her uncompromising glare she said, "You do what you gotta do."
In my mind, she was letting me know that they had just STOLEN my $13.07 and had no intentions of returning it to my debit card.
I reached into my pocket to pull out my cell phone so that I could place a call to the Sheriff's Office. I then realized that I hadn't brought my phone in with me. I turned and left heading to my automobile. Along the way to my car I decided that I should first try to exhaust all possible remedies before calling the Sheriff's Department by first contacting Wendy's corporate customer service.
That turned out to be a bigger fiasco than the drama in the store. More on that call at sometime in the future.
Myself and my neighbor, who was waiting in my car during this refusal to return my money, have easily spent more than $200.00 over the last year at this particular Wendy's. Multiply that be 10 years and that would be $2,000.00 that this Wendy's will no longer collect from me as the coming 10 years travels down the road.
Is it just me thinking that this is just plain stupid? All so that Wendy's can show a greater profit of $13.07 that they took and delivered nothing causing them to then loose a bunch of money over time.
It is my hope that everyone will boycot this Wendy's until they are forced to close their doors for good. They might not be forced into bankruptcy, but it's still my hope.
Put this in your thieving greedy peace pipe and smoke it Wendy's
Thanks for reading about my experience. I hope that this will help to keep someone else from falling into their web.
I'm just a 70 year crippled old man hoping for a little Karma to b....h slap Wendy's in Tazewell, Tn.
Peace, out. ✌️
If it were an option I would have selected no stars at all. Waited 25 minutes for my order not including time spend waiting in line. I was asked to move forward and my order would be 5-10 mins. It ended up being 25 mins making me late for work. I attempted to call 3 times after arriving to work with no answer, a voicemail was left. The food I received was inedible. The chicken was burnt and the fries were not even cook completely through. This is not the first disappointing experience I have had here but was will to give it another try. I most certainly will not be returning here.
This wendys in Tazewell can not consistently make a correct cheeseburger, chili or fry to save their lives. The burger never has the correct toppings that go on the burger, the chili is hit & miss once I just got a cup of chili juice once & the french fries I got today just had to be from yesterday they were like card board! If you are hungry don't go here they are so slow especially the drive through no matter if it's just one car they tell you they will be with you in a second they should say 30 mins because they don't get in a hurry! I mean how hard is to do your job people get it together!
Quick Facts About Wendy's
Today
Opening Hours
| Monday | 06:30 AM - 01:00 AM |
|---|---|
| Tuesday | 06:30 AM - 01:00 AM |
| Wednesday | 06:30 AM - 01:00 AM |
| Thursday | 06:30 AM - 01:00 AM |
| Friday | 06:30 AM - 01:00 AM |
| Saturday | 06:30 AM - 01:00 AM |
| Sunday | 06:30 AM - 01:00 AM |
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