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Wendy's

+1 915-200-4114
12701 Montana Ave, El Paso, TX 79938 United States of America
Open Today: 06:30 AM - 02:00 AM

Amenities

Service options
  • Delivery
  • Drive-through
  • Takeout
  • Dine-in
Popular for
  • Breakfast
  • Lunch
  • Dinner
  • Solo dining
Accessibility
  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Wheelchair accessible restroom
Offerings
  • Coffee
  • Late-night food
  • Quick bite
Dining options
  • Breakfast
  • Lunch
  • Dinner
  • Dessert
  • Seating
Amenities
  • Restroom
Atmosphere
  • Casual
Crowd
  • Groups
Payments
  • Credit cards
  • Debit cards
  • NFC mobile payments
Children
  • Good for kids
  • High chairs
  • Kids' menu
Parking
  • Free parking lot
  • Free street parking
  • Parking
Pets
  • Dogs allowed outside

Best WLM Reviews

I ordered a cobb salad and some other items and the lettuce was disgusting. Almost completely brown. I called asking to speak to a manager and Kelsey tells me she can compensate me with a burger like really!!? I mean, I ordered a salad for a reason... I just can't believe they don't realize the lettuce is bad, if according to the manager, salads are prepared every day "fresh" ... customers pay expecting a good meal/service especially after a long day at work. Very disappointing!!
We waited over 45 minutes for our food and had to go back 3 times for our food to finally be made. The cashier claimed to my husband to have given me our food when I was obviously sitting there with nothing. Food came out a mess. Frosty melted. Attempted to serve us nuggets that had been sitting 45 minutes. The most worthless and incompetent experience in a while.
Don’t waste your money on their saucy nuggets. Saucy nuggets are as dry as they can be. They also forget your drinks then their Coca-Cola freestyle machine is basically out of most sodas. The condiment and drink station is deplorable, basically out of everything and filled with trash. It’s very evident this place has poor management. Fries were obviously old and cold.
Negligent. Ordered regular nuggets but was given spicy nuggets. Took a bite. Couldn't breathe well because spicy foods closes my throat. Went back and was told I was giving spicy because the regular ones weren't ready. Don't come here
I am absolutely angry, not only was I given attitude at the drive thru, the food they gave me was absolutely old. Fries cold and slightly hard. Worst of it I ordered baconator fries, yet when I've gotten em before FRESH!!! They are amazing but these are soggy, cold, cheese isn't even melted, like man what the hell was that. I went in and voiced my issue and asked for a manager but to only speek with an employee ????. Unprofessional, she gave me a hard stare up and down, didn't even utter a word to me. The manager needs to learn how to speek and some customer service. I've been here so often cuz it's close to home but this is disappointing.
The customer service was extremely disappointing. Employees were preparing food without gloves and texting between orders, despite a long drive-thru line and a lobby full of waiting customers. When I requested a refund due to delays, the shift leader responded with an unprofessional attitude, offering no greeting or courtesy. She simply asked, “what’s the problem?” before hastily issuing a refund that was short by 78 cents. While I chose not to address the shortage, the overall experience was far below acceptable standards.
Terrible management and employees, went back cause they forgot my food, then have Maddie the employee say idk I just work here when I said she never gave me my receipt and the short girl manager which didn’t wanna disclose her name told me that she didn’t have a corporate number and I can just leave a bad review on the website which is why I’m here cause how do you barley open and can’t even order on the app or call to complain about food when it shows it’s closed. Poor service at this store, every other store is amazing with customer service and food comes out fast but it seems like they made the wrong ones managers, they can’t handle it and are making all the other Wendy’s look bad,
If you are using Uber or Doordash to have your food delivered save yourself some time and order from a different Wendy's because this location will refuse to make your order if it is late at night. They are also very slow even if you are the only vehicle in line. It's a shame that these young people in today's society don't like to work. I definitely won't be doing business at this Wendy's location and some others around town.

Quick Facts About Wendy's



Today

Opening Hours

Monday 06:30 AM - 02:00 AM
Tuesday 06:30 AM - 02:00 AM
Wednesday 06:30 AM - 02:00 AM
Thursday 06:30 AM - 12:00 AM
Friday Not Found
Saturday Not Found
Sunday 02:00 AM - 02:00 AM

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