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Wendy's

+1 859-623-6958
113 N Keeneland Dr, Richmond, KY 40475 United States of America
Open Today: 06:00 AM - 01:00 AM

Amenities

Service options
  • Delivery
  • Drive-through
  • Takeout
  • Dine-in
Popular for
  • Breakfast
  • Lunch
  • Dinner
  • Solo dining
Accessibility
  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Wheelchair accessible restroom
Offerings
  • Coffee
  • Late-night food
  • Quick bite
  • Vegetarian options
Dining options
  • Breakfast
  • Lunch
  • Dinner
  • Counter service
  • Dessert
  • Seating
Amenities
  • Restroom
Atmosphere
  • Casual
Crowd
  • Family-friendly
  • Groups
Payments
  • Credit cards
  • Debit cards
  • NFC mobile payments
Children
  • Good for kids
  • High chairs
  • Kids' menu
Parking
  • Free parking lot
  • Free street parking
  • Parking

Best WLM Reviews

Brandon took our order and he did a great job. He was very friendly and took his time to explain some of the menu items to make sure we got what he wanted. I really appreciate Brandon being so friendly and helpful. The food didn’t disappoint. Wendy’s continues to be excellent with their food quality.
I've seen videos in slow motion move faster then the staff. 24 min to get 2 meals at the drive through after ordering it
What an awesome experience at Wendy's. The staff were so welcoming and friendly and extremely helpful. The food was fresh and great. They went over and above in customer service. Jadon did an excellent excellent job. Thank you so much.
Placed a mobile order for breakfast to pick-up via drive thru on my way to work. Arrived at 8:45 a.m and there was only on car ahead of me it took nearly 6 minutes for the person taking orders to acknowledge the customer in front of me was even there. As soon as she spoke it wasn't to ask what they'd like to order it was, "I'll be with you in a moment " after another 5-7mins she finally asks for the ladies order but midway cuts the lady off and says to hold on for another min so ,since I had already placed and payed for and I was getting really close to being late for work, I decided to park and walk inside to try and calmly get my order. When I get inside there were at least 6 employees that I could see working but there were also 4 customers at the counter that had also ordered online and 2 waiting to order in line and 3 drive thru customers that they'd parked after paying for their orders because they were waiting on an item or two but none of the employees even acknowledged any of the customers at the counter and just all seemed to be leisurely grabbing a snack from the kitchen at home or something. Definitely not behaving in a manner fitting the customer and food service workplace. I waited another 5 to 8 mins in line and since none of the employees even looked at all the customers standing there I just left and went to work without my breakfast. I'm completely understanding and sympathetic to the demands and obstacles that fast food jobs place on the employees. I myself have worked my fair share of them in my 20's and 30's. And I understand that its hard to schedule the right number of employees and not know how busy it'll get but this was by far the most disappointing Wendy's I've visited by far. None of them working together as part of a team and there wasn't a big long line or rush that was overwhelming to cause such poor long wait times. I canceled my order. It was ridiculous.
The on-shift manager for June 12, 2024 at 2:30pm needs fired ASAP. She yells at and belittles the employees in front of customers, argues with the customers. One worker was so shook up that he dropped a drink tray in the parking lot and she was calling him an idiot from the drive thru window. I ordered to combos and a kids meal and I was brought 3 combos and the managers was yelling at employee calling her stupid when I told her that's not my order and she kept insisting that was my order until I provided the receipt and told me next time I need to get my order right. When I had my receipt shown the whole time. Wendys you can definitely do better than this toxic manager. Your customers and more importantly your employees deserve better. This makes 2 times dealing with this woman in the same manner.
Pretty bad on my order. Had way too much mayonnaise and I had ordered it with a lettuce bun which is not supposed to include either. I had ordered a salad and they could not even be bothered to put the lid on all the way. Gotta do better.
Rude. As. Hell. I managed at a fast food restaurant for 3 years so I understand the importance of drive times and whatnot. We eat here a lot and have never had any issues. However, today when we came through and the woman working headset was incredibly rude. Not only were we rushed at the speaker, but after correcting our order to get just the sandwich instead of the meal, she gives us our total with the comment “I triedddd to save you money” very condescendingly. The entire encounter was around 2 minutes so I really don’t feel there was any need for the rushing or unsolicited comment. Probably won’t be back which is unfortunate because of how often we’re here.
I eat there often. I went a couple nights ago and ordered a sugar cookie, I didn't realize until I took a bite that it was a chocolate chip cookie, so I went back to the store to see if I could get the sugar cookie I ordered, I was informed they were out of sugar cookies. I expected them to let me know before I left the store that they were out of sugar cookies, or at least give me some kind of voucher to come back and get the sugar cookie I paid for it. However, I did go back a couple days later and my app wasn't working, the deal was to purchase one item and get a free chicken sandwich, I was under the impression that they weren't going to honor the coupon even though it was out of my control, but when I got home I realized that there was a chicken sandwich in my bag.

Quick Facts About Wendy's



Today

Opening Hours

Monday 06:00 AM - 01:00 AM
Tuesday 06:00 AM - 01:00 AM
Wednesday 06:00 AM - 01:00 AM
Thursday 06:00 AM - 01:00 AM
Friday 06:00 AM - 01:30 AM
Saturday 06:00 AM - 01:30 AM
Sunday 06:00 AM - 01:00 AM

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Location