Wendy's Info
Amenities
Service options
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Delivery
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Drive-through
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Takeout
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Dine-in
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Coffee
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Late-night food
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Quick bite
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Vegetarian options
Dining options
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Breakfast
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Lunch
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Dinner
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Counter service
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Family-friendly
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Groups
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
We had to pull around for our food. It was around 11:45am, and only 3 cars were at the drive thru. So not too busy. The fries were hard and old. The buns on the sandwiches were stale and hard, as well. I don't normally have this problem, so it was an unpleasant experience.
What a complete disaster. I ordered my food and we had an issue with the online app... go figure! However, when I ask to talk to a manager real quick to resolve this the two different managers on duty, which were fighting on who was going to come up to the front and talk with a customer... by the way, neither of them ever came to speak with me, and they handed me the food all awkwardly. Kinda like they didn't know what to do because the manager still have not come out. We just walked out and will never return. Dave Thomas would flip in his grave. Absolutely disgusted about the quality of the kitchen and the lack of dispute resolution from the staff.
Trash cans overflowing, food all over the floor, and about the worst customer service I have ever received from a Wendy's. The general manager of this facility seriously needs to retrain the staff and move out the bad actors. Managers should never fight in front of customers on who is going to go up there. Even the girl at the front said well you're actually the real manager, to her superior, and the lady ignored it and kept flipping burgers, the whole establishment and the staff was completely out of sync. 10 out of 10 do not recommend.
Me and my niece stopped for lunch and had to wait OVER AN HOUR to even talk to the cashier, then another 25 MINUTES until the food came outs what was the food we ordered a 6-piece chicken nugget, small fry, and a large fry.
I wittinessed several on their phones while 8-10 people were waiting in line.
There was trash everywhere in the dining area, leftover trash and half eaten food left on tables.
Instead of eating in the dining area we went straight back to the car, and even though we waited for 25 minutes the food was cold.
Absolutely disgusting. If I could give it a -5 star review, I absolutely would.
As a Dasher, I drove from my last drop-off for 3 miles. I arrived just as the place closed. I grabbed their attention at the window and asked if they even tried to fulfill the order. As the rating shows, they didn't even try. I would have never eaten here anyway, but this experience drove the nail in the coffin.
Service was pretty fast. Fries were hot and crispy and salted to our liking. Bacon added to our sandwiches ranged from burnt, to looking barely cooked and as you'll see in the picture of one of sandwiches looks like they put bacon bits instead of bacon, but sandwich was still good. A second sandwich we ordered about 20 minutes later had good and perfectly cooked bacon. May just be a quality control check or different person making sandwiches.
This location has a Freestyle drink machine.
The ketchup dispensers didn't have any ketchup in them so we would have had to empty 10+ ketchup packets to get a dip cup of ketchup for fries, which is an inconvenience.
The tables were mostly clean, but the floor definitely needed a sweeping. The restrooms were clean. The staff did clean the tables in the hour were here.
Inside is simple, but had been updated to Wendy's latest standard for seating.
There is plenty of parking at v this location and it is close to the freeway. Semi access/parking is possible at this location.
They have shades on the windows you can operate to keep the sun off you on all sides, which is very nice. There are plenty of windows here, which surround the entire dining area.
There are tables outside where you can eat if desired.
There is nothing worse than sitting in line for 20 mins with 2 cars in front of me and then getting home and having the first bite of my burger have a hair in it. What happened to food safety? Hair nets, beard nets???? Freaking disgusting. Health department needs to make a little visit!!
It's Wendy's. It's fine. Feels a little slow. But it's fast food. Gets really busy. Makes sense, for a small town. Workers have always been nice. Dine-in closed as of 07/17/22 for maintenance.
Edit: Dine-in still closed as of 11/29/22. The power partially went out today? Able to make food but not take orders at the intercom. Had to write down my mobile order I had made on paper from my window in the parking lot. This place always seems to be somewhat in shambles. The staff shouldn't be blamed at all though.
Absolute WORST service I have ever experienced!
I made my order on the mobile app & went through the drive-thru to pick it up. They told me that my order didn’t show up in their system. I showed them my receipt & that I had already paid for my food.
The older manager lady very rudely & condescendingly said,
“You probably did it wrong. I bet you have it going to a different Wendy’s, not Tremonton’s.”
I showed her my mobile app receipt & that it had today’s date, the Tremonton location & that I had already paid for my order.
She then said, “We’ll it’s not showing up. You’re going to have to come inside.” She was not courteous, nor did she apologize
for the inconvenience.
I had already waited 10 minutes in the drive-thru, then I went inside where they kept looking at me, but then would completely ignored me. It took 10 more minutes before I was even helped.
I showed the snarky lady my receipt & that it had already charged my credit card. She said to get a refund I would have to call the 800 # on the app, because the app is “3rd party”. I asked if I could at least get my food & she told me no & that I would have to reorder & pay for everything all over again.
SERIOUSLY!?! This mistake was on them. They wouldn’t give me the food, which they know I had already paid for… I had the proof. Then they completely waisted my time & wouldn’t help me any further.
I am FURIOUS!
I then reordered & paid, a second time, because my kid is hangry & needed to eat.
I have worked customer service my whole working career. To right a wrong…
#1: Apologizing goes a long way. Say, “I am sorry this happened, how can I make this better?
#2: Offer a solution & maybe even a little frosty or something, to ease the tension.
#3: NEVER talk down to your customers, especially if you are in the wrong!
Like for instance, I did order from the Tremonton store, but she treated me like I did something wrong. I did it correctly & she never once apologized. All she had to say was, “I’m sorry about that. Please come inside & we can fix the situation.”
It’s that simple!
Show respect & common courtesy to your customers. They are the ones who are paying your paycheck!
Quick Facts About Wendy's
Today
Opening Hours
| Monday | 06:30 AM - 12:00 AM |
|---|---|
| Tuesday | 06:30 AM - 12:00 AM |
| Wednesday | 06:30 AM - 12:00 AM |
| Thursday | 06:30 AM - 12:00 AM |
| Friday | 06:30 AM - 12:00 AM |
| Saturday | 06:30 AM - 12:00 AM |
| Sunday | 06:30 AM - 12:00 AM |
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