Wendy's Info
Amenities
Service options
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Delivery
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Drive-through
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Takeout
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Dine-in
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Offerings
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Coffee
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Late-night food
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Quick bite
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Vegetarian options
Dining options
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Breakfast
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Lunch
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Dinner
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Counter service
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Family-friendly
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Groups
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
Pets
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Dogs allowed outside
Best WLM Reviews
On Friday December 13,2024, I used the mobile app to place my order. I ordered a Dave's double with no onion and no lettuce, a Dave's single with no lettuce and no ketchup and 2 large bowls of chili. I received a Dave's double with onion on it and a Dave's single with ketchup on it. This location needs to pay pay attention to the order tickets closer. People customize their order for a reason. Some people are allergic to onion and ketchup.
I went to day at 10:45Am and ordered a Biggie bag Bacon double and when i got to work to eat, I see the sandwich had 1 patty and no bacon!!! If I pay in full I also want my sandwich in full!!! I called the store to notify the manager and this is all she said: Wendys, and hung up on me!!! A very unprofessional woman!!! Not going back!! Your customer service after a certain time has become very poor and that sucks!!! Not recommneded to go!!!
Placed mobile order in parking lot before pulling into drive thru. Asked if i could get my order made fresh, and was assured that would be possible. Was made to pull up and wait for 20+ minutes for the coldest bag of food in my life! plus order was not made correctly! Dont piss on me and tell me its raining!!!!
Great place serves was excellent,
Great customer service is fast, easy, and empathetic, and it exceeds customer expectations. It's characterized by a focus on the customer and their needs, and by a willingness to go the extra mile,This is also a good way to show others what great customer service is about.
Much love Wendy's
5998 Stage Road in Bartlett, TN
Management with some integrity!!! I ordered some late night munchies at wing stop and they ran outta fries! So I came over to Wendy's for my fry fix 20 mins before closing and they not only didn't pretend to not be there like McDonald's bit they made me fresh fries!!!!
Im currently in line after 1 hour of waiting. Told the ONLY CAR in front of me not to pull up - goals is to deter other customers from ordering.Watched staff smoke weed in the parking lot and hang out with friends while we waited to order . It’s NOW 1030- I was here early enough and far from close. Staff told me don’t order it would be 15 mins, but my wife wants chili so I asked about waiting. Now I’m here an hour later STILL waiting - Unprofessional, rude and slow. Take the drive to another location. I hoped this one would be different….
This place is completely slow, disorganized, & nasty. The only cashier literally up & left (without saying a word) for a cigarette break while she still had 3 people in line & noeone to cover for her. So these customers just stood there & waited when she stepped outside. There were fries on the counter by the register (which was already dirty btw) that sat there for about 20 minutes until they were finally picked up. Oh & they were there when we got there, so who knows how long they REALLY sat there for.
We ordered 3 of the "4 for $4" meals. My husband & daughter had burgers, I had a chicken sandwich. Their burgers were pretty pink inside, so they had to take them back. Then they gave my husband & daughter the same burger, forgetting that she ordered the jr. bacon cheeseburger.
So the bottom line is: THIS PLACE SUCKS.
Sitting here for 15 minutes after I ordered in the drive through which was empty when I ordered . I was stopped before the window frantically by the woman who I pulled up and she was too busy on her phone arguing with someone when I pulled up to the window. She finally opens the door to the window asked me for my card doesn’t say anything I hand you my card then she just passes it back to me after a while and my food which is also cold on top of the order not even being correct. You can’t bother to get it corrected because I immediately close the door on you and go back to playing on their phones and you’re a bother if you try to get them the correct anything. The insides clean I can give it that that’s a bonus and a plus but outside of that this definitely isn’t customer service friendly. I hate that I love Wendy’s food Sometimes I question if it’s worth it on visits like this..
Quick Facts About Wendy's
Today
Opening Hours
| Monday | 06:30 AM - 12:00 AM |
|---|---|
| Tuesday | 06:30 AM - 12:00 AM |
| Wednesday | 06:30 AM - 12:00 AM |
| Thursday | 06:30 AM - 12:00 AM |
| Friday | 06:30 AM - 12:00 AM |
| Saturday | 06:30 AM - 12:00 AM |
| Sunday | 06:30 AM - 12:00 AM |
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