Wendy's Info
Amenities
Service options
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No-contact delivery
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Delivery
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Drive-through
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Takeout
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Dine-in
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Coffee
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Late-night food
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Quick bite
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Vegetarian options
Dining options
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Breakfast
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Lunch
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Dinner
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Counter service
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Family-friendly
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Groups
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
Went to the drive thru around 8:35pm, and as soon as I got to the speaker, I was told everything they were out of. Meat ,tomatoes, fries, and some other things I can't remember. All I wanted was two pineapple frostys. They were 3.19 a piece, which came to over 7.00. There is a picture below. They might be 10 or 8 ounces. Those were medium-sized. I was very disappointed with spending that much for so little. If you noticed all the pineapples are at the bottom. Don't know what happened to Wendy's, but I will be visiting a different restaurant from now on.
If ANYONE leaves a 1 star review on THIS Location again...... im warning you now, you might be a horrible person who complains too much because these REAL OG'S help me every day at being homeless.
If possible, I'd give zero stars!! Living in Colerain for two years, I've had constant issues with this location. Customer service and food quality are abysmal. Wait times are ridiculously long, whether dining in or using the drive-thru. Today's experience was the most unprofessional I've encountered. Customer service principles seem to be ignored. I ordered at 5:36, requesting fresh food, but foolishly trusted them. Some staff members care, while others lack enthusiasm. The second shift needs a complete revamp. Customer service is essentially absent. This location merits closure. Reviewers share my sentiment. As a fast food establishment, serving basic items shouldn't take an hour. I'll never go back and will contact the general manager and corporate office.
In the time it took to write this review, I drove up to the order box, waited at request, hung out for 10min with no answer, ordered food online from up the street, waited for it to be ready, and posted this. No one should be forced to wait that long for food that mediocre, and I wish this was the first time. Save yourself the headache.
Night shift crew, yall should be embarrassed about the condition of the food you're selling. The only thing that was good was my drink. Everything else was old and dehydrated, like my fries (very dry, like almost hard), and nuggets were hard, but yall had them swimming in the sauce, hoping they would soften up or something. Never will I ever come to this location again.
My order was incorrect. The cashier was nice. However, it was rung up wrong and therefore not able to eat it when I got home. I never had to check b4 if clearly stated KETCHUP and tomato only. But received mayoinstead of ketchup. I didn't even know that came on the sandwich and don't eat mayo to even say it. $12.43 waisted money. Called and got the voicemail. Left my name and phone#. That was 11/12. 3 days later and still haven't heard anything. I would like my money back. That was gross to just look at. I threw it away. I will try calling them again.
I will go anywhere else next time than here. I went through the drive-thru, and they literally were only dealing with one person at a time from the start of ordering until you had your food in hand and was pulling away from the window. There were only 2 cars in front of me, but it took 20 minutes to get through the line. I expected to only see one or two people working, but when I got to the window, I counted at least 5. As far as the food goes, if you've had Wendy's, you know what you're getting.
3rd time I've been there where I was given no reciept with my order. Messed up our food numerous times. 2 double stacks no pickle or onion and a baked potato. Dry old baked potato and there was no cheese on either double stack. I've tried calling numerous times but get hung up on every time. They should close this location.
Quick Facts About Wendy's
Today
Opening Hours
| Sunday | 06:30 AM - 12:00 AM |
|---|---|
| Monday | 06:30 AM - 12:00 AM |
| Tuesday | 06:30 AM - 12:00 AM |
| Wednesday | 06:30 AM - 12:00 AM |
| Thursday | 06:30 AM - 12:00 AM |
| Friday | 06:30 AM - 12:00 AM |
| Saturday | 06:30 AM - 12:00 AM |
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