Wendy's Info
Amenities
Service options
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Delivery
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Drive-through
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Takeout
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Dine-in
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Offerings
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Coffee
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Healthy options
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Late-night food
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Quick bite
Dining options
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Breakfast
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Lunch
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Dinner
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Counter service
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Family-friendly
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Groups
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
This store blew me away. It's so clean & the staff is so nice. Especially Zanya!!! I wish I lived closer to this location. What a breath of fresh air! THANK YOU!!!
Guy on the drive through today around 1:15 was awesome. Really nice and they were moving fast. I've worked fast food before and you can tell when it's a well oiled machine.
Do better! People are spending their money and it’s your job to give them what they are paying for! I went there 30 minutes ago .. my nuggets were thrown in the bag .. the fries were cold and dried up.. even the chili was lukewarm no spoon or crackers ..if I’m paying for hot fresh food that’s what I want .. get it together! Take pride in what you do ..I didn’t have any business eating there anyways and will NOT be back!
I sat in your drive thru at your speaker for 17 mins before they took my order then the girl taking the order was sooo beyond rude and very unprofessional, she has no name tag on but she has a rose tattoo on right side of her neck and the letter k on her left side. The food was not correct and cold. 3 cars pulled out of your drive thru because it took so long. Is this how your company does their paying guest? It's so ridiculous the price we pay for our food so you can pay your rude incompetent employees and still can't get good hot food.
Terrible service with Drive Through. Couple weeks ago I went to drive through near 6pm and no response. I went in finally after I had waited, and they told me “drive through is not working.” But then I while I was ordering, I saw they were couple cars that was ordering their food via drive through. So I asked one of the employees about why I couldn’t order drive when I was there, she said “ I didn’t come in the right time” that employee literally told me instead of apologize. I was super shocked and I promised she told me that.
This morning at 7am, I went to drive through again and was planning to order breakfast meals, and no response AGAIN. I pulled up and saw some employees and heard them talking. But they ignored, I had hunk more two times and yet still not response. I was plan to complain for the first time but this is happens TWICE now! Awful service????
Who is managing this location? How can I contact top headquarters for this location?
We went to the drive up and the employee inside stated they were not taking drive up orders! We tried ordering through your app, and got thrown out twice! Apparently you do not want anyone’s business. As far as I’m concerned you should not have your lights on, and you don’t need/want my or anyone else’s patronage! You appear to be closing like other businesses that people will not be patronizing because you have absolutely no concern for who keeps you in business!
This place is filthy. Old grease stains smeared into the concrete that goes into the side door that you cannot open. Windows need to be washed. Drink machine has drink splatter all in it and stained inside. The touch screen was nasty with chunks of food or snot smeared all over it. Floors were dirty and slick. Staff was having an argument loud enough to draw attention. Drive thru didn’t work, which forces you to reverse out of it. Why no sign? Worthy of noting is that the building was just rebuilt but the staff treats it like it’s been around for decades. Lastly, the old lady who helped us was very nice. They need work.
By far the worst fast food location I’ve ever been through, and I shouldn’t have given them as many chances as I did. They were close to my work, however, so I was probably a bit more patient than I should have been.
On at least two occasions, I have pulled up to the drive thru to have no response; I always use the Wendy’s in-app ordering though, and they never disable the drive thru pick-up option on their app during these extremely frequent closing times. So I have no way of knowing that their drive through will be closed. These drive thru closing times are extremely unpredictable, but appear to be mostly based around breakfast, lunch, and dinner shift changes. I’ve experienced it around 5:30 pm and 1:00-3:00 pm. But it’s a FAST FOOD place, where people generally are running by to grab a quick breakfast, lunch, or dinner through the drive thru. So they close at the drive thru at what should be their busiest times, and I’ve seen three or four cars backed up to a no-response speaker. On a third occasion, someone at least responded to the drive-thru to tell me in was closed, and I needed to walk in to pickup the order; and while I was annoyed, I was able to.
On another day, they had run out of an item in my mobile order, and the employee was curt, telling me I’d have to message the app for a refund if I wanted my money back; but their app doesn’t let you just easily request a refund, they have limited customer service hours, and I never did receive compensation. It was only a 2 dollar item, and I let it slide when I shouldn’t have. At other Wendy’s locations and similar businesses, I’ve had staff offer me a replacement item of similar value, such as a cookie, extra nuggets, a small fry, etcetera, when they can’t fulfill my entire order, so I don’t know why staff at this location are not trained to better handle situations like these.
Today was my last straw, however, as trying to go by around 3:00pm to pick up an in-app order for the drive thru had someone respond that the drive thru was closed, and they were then condescending and rude when I mentioned I had ordered in the app to pick up through drive thru; except I wasn’t capable of easily walking into the lobby because of a recent ankle sprain. That’s why I placed an order, which was accepted by the app, for pickup *in drive thru* - I needed to pick up *in drive-thru*. I did not pick up this order, and thankfully was able to cancel in the app before it registered my arrival. So disrespectful to any potentially injured, disabled, or elderly customers. I understand needing to close a drive-thru (sometimes at least, the rate this location closes their drive thru tells me they are extremely poorly managed); but don’t accept drive-thru orders if you can’t fulfill them the way a customer may need.
If they are going to constantly close their drive thru, they need to stop accepting in-app orders for the drive thru. I’ve been to other Wendy’s locations and other fast food places that will sometimes disable the in-app drive thru option when they need to close the window.
TL;DR: Horribly managed location with rude, poorly trained employees. If you want Wendy’s, the Apalachee location seems to be better managed. If you are on N. Monroe, go to Culver’s, Arby’s, just anywhere but here. I’ll never patronize this location again, and I regret every second chance I gave them. Shame on me for hoping they could change for the better.
Quick Facts About Wendy's
Today
Opening Hours
| Sunday | 06:30 AM - 12:00 AM |
|---|---|
| Monday | 06:30 AM - 12:00 AM |
| Tuesday | 06:30 AM - 12:00 AM |
| Wednesday | 06:30 AM - 12:00 AM |
| Thursday | 06:30 AM - 12:00 AM |
| Friday | 06:30 AM - 12:00 AM |
| Saturday | 06:30 AM - 12:00 AM |
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