Wendy's Info
Amenities
Service options
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Delivery
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Drive-through
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Takeout
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Dine-in
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Offerings
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Coffee
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Late-night food
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Quick bite
Dining options
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Breakfast
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Lunch
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Dinner
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Family-friendly
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Groups
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
This is the WORST Wendy's!!!! Absolutely HORRIBLE, do NOT waste your time, or Money! I just recently started going back... I haven't been there in years because during the pandemic, I ordered a junior bacon cheeseburger, and they gave me a Brunt tasting Orange bacon cheeseburger that was Sooooo nasty. I went back and got a refund.
Here is the Recent update:
Yesterday, I had an issue with the manager at the drive thru window. We ordered two mobile orders very simple, common easy meals to make. He asked us to pull up to the stop sign and wait for our food because he said "it was gonna take a while because we have two orders" what!!!????
So, we pulled up to the stop sign and waited for our food... And as we waited, we watched cars drive off given their food as we waited 15 minutes for our mobile order.
When Manager finally came out to the car... He only had ONE of our mobile orders ready after 15 MINUTES of waiting!!!
2 of our fries were missing and 1 of our burgers were NOT in the bag, we were given the wrong order of chicken nuggets, and most importantly.... The food was COLD!!!!!!!
The burgers weren't even wrapped correctly, It looks like they just threw the burgers in a bag.... Disgusting!!!
I went inside to get a refund and the Manger was taking his sweet time to attend to me. I was waiting for over 15 minutes just for a refund after waiting 15 minutes for my mobile order than was incomplete and missing items.
Inside the restaurant...The workers were not washing their hands, Not practicing hygiene protocols. One time.. there was a worker who had very long nails there working with food, so unsanitary. He definitely needs training.
The manager yesterday was kinda rude, he's VERY Unexperienced. He does NOT know what he's doing at all.
I understand that this is fast food but whenever I want to treat myself.... customers should receive good quality service and clean food, whether this is fast food or NOT!!!
If you order a mobile order, you SHOULD be Priority!!! You should not be waiting on the side for 15 plus minutes.
I don't know what's going on with this Wendy's, but I will not be returning to that particular location.It's horrible!!!!
This Wendy's location always has a line full of cars waiting by the stop sign on the side, they take forever to give customers their food.
They need new management and Training.
This is completely unacceptable!!!!
Went to drive thru and the service was okay at the window. I ordered a 10 pice nugget with sweet and sour sauce a combo meal with a sprite. Also a 6 pice nugget both regular nuggets. I also wanted a frosty but they said that they we're waiting for the truck order I don't know if that was true. Then at the window we exchanged. I get my bag and the guy takes my card. He puts the card in the machine then opens his phone and scrolls while I'm waiting for my card. When he's done he hands me my card and walks away no have a good night nothing. I didn't get my drink I thought he was going to make it but he disappeared.(Mistakes happen we're human) but he was careless. Then I see another worker he looks at me at the window and walks away. Now there's a third guy that see me and he walks over to the window and acknowledged me with raising his eye brows so I tell him I didn't get my drink im missing a medium sprite. He makes me the drink and then I say have a goodnight. I get nothing back. I drive off. Once I'm at home I have a 6 spicy nuggets and I didn't ask for spicy which is frustrating no regular 6 piece. Then I got honey mustard sauce instead of BBQ and the food was not fresh.( I don't expect Chris Ruth from Wendy's) but the fries were barely warm and the nuggets looked like they were sitting out. The taste was off I cannot describe it. Disappointing experience.
For 1 it doesn't open nearly early enough for people going to work, and for 2 if they did open at say 6am instead of "6:30" it wouldn't matter because the lot and building would be empty until 7, or a person on the intercom will tell you at 6:45 "we ain't opened yet". Idk how opening when you say you do, and being prepared for that opening is this monstrously hard thing to do. Whoever runs this one must have very limited experience with hiring openers and closers because they have the same problem at night as well it says they're open till 2 am, but if you come any time later than 12:00 be ready to be sent away for absolutely no reason. I don't even come here anymore. I'd rather waste 15 extra minutes and drive to the one near buckland because at least they are on top of things there. Nobody is perfect but God it's been YEARS since this location opened and it's like they're still ironing out their first week or something
Never had breakfast at Wendy's, but came here for Veterans Day breakfast combo deal. It was good and appreciated. Location is nice and the server was very nice as well!
As other people have pointed out, the sanitary conditions here are subpar. We went through the drive through and there was HAIR IN THE CHILI. If I don’t get hepatitis from this establishment someone else has or will very soon. Do not eat here. If you have, make an appointment for a blood test.
The order was fresh and correct. Service was rude, sounded annoyed by the amount of items purchased. One of my passengers asked if they can smoke in my vehicle I said yes and the person said I don't smoke so I'm closing the window which was uncalled for because they hadn't even sparked it. The atmosphere was horrible to pull into the driveway since not from the area was confusing and I will try to avoid it altogether. I don't like leaving these types of comments but there's always a first
I am writing to formally report a serious incident that occurred during my recent visit to your 145 talcottville rd Vernon ct on oct/23/2024 in between 11:00am to 11:30am. While I was being served by an employee named Lisa, I witnessed behavior that raised significant concerns about food safety.
During my visit, I observed Lisa using drugs(smells weed) and, alarmingly, she did not wash her hands afterward and smells disgusting. Additionally, she was shouting at other employees and was rude to me when I tried to address my concerns. This behavior is unacceptable and poses a significant risk to both customers and staff.
I urge you to investigate this matter promptly. Ensuring a safe dining environment is crucial, and I hope that appropriate measures will be taken to address this situation.
Thank you for your attention to this serious issue.
Sincerely,
Zack Richard
Very bad experience. We ordered an Apple Pecan Salad and found a dead fly on one of the lettuce leaves. Brought it up to the staffs attention and they said they were going to let the manager know. No empathy from the staff and the manager never came to address the issue. Definitely wouldn’t recommend coming here.
Quick Facts About Wendy's
Today
Opening Hours
| Sunday | 06:30 AM - 02:00 AM |
|---|---|
| Monday | 06:30 AM - 02:00 AM |
| Tuesday | 06:30 AM - 02:00 AM |
| Wednesday | 06:30 AM - 02:00 AM |
| Thursday | 06:30 AM - 02:00 AM |
| Friday | 06:30 AM - 02:00 AM |
| Saturday | 06:30 AM - 02:00 AM |
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