Wendy's Info
Amenities
Service options
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Delivery
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Drive-through
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Takeout
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Dine-in
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Coffee
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Late-night food
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Quick bite
Dining options
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Breakfast
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Lunch
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Dinner
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Counter service
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Family-friendly
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Groups
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
I live in the area and will grab Wendy's for a quick lunch or if I'm feeling lazy for dinner. About 1/3 of the times I've ordered here, there has been something wrong with my order (room-temp food, missing items). I'm scared to bring it up to the staff to rectify, because each time I have previously, I've been accused of lying and berated by a staff member, and some of the older women who work here are very confrontational. Most of the time they were able to get me my food, but it's never been a "Oh my God, I'm sorry we made a mistake, let me fix that for you," it's always "theres no way in hell we put the wrong sandwich in that bag." I just want the food I paid for :(
Went in tonight for dinner. My baconator had a single piece of bacon and about eight packs each of ketchup and mayo on it. The baked potato we got was cold all the way through. The staff is lazy af and the food is garbage, never again.
We always receive great food from the helpful employees that work at the Wendy’s in Mattoon.
Went back once to get my boyfriends burger they forgot and the systems were mainly down with 3 people working. Went home to heat up the food I got myself just to realize it was my boyfriends burger. We got separate meals with separate names so there was no way I should have gotten his food. I don't even want to go back because when I first got my food they almost forgot to give it to me and didn't even give me a straw, I had to take my boyfriends straw from his frosty and of course no spoons!! The burger isn't even that good and has no lettuce, Wendy's if you are going to have something big collab with you, you need to get your act straight and work your job.
Worst service I have ever seen. Completely ignoring customers, substituting whatever food they felt like for doordash orders. Down right disrespectful employees, while the manager on duty stood there and laughed.
Our food was cold. The buns had a heard edge on them. The fries is all that was warm, not hot. All the tables needed cleaned.
I have tried to give this Wendy’s a chance multiple times but it always seems to be a disappointment. I was in line with my boyfriend for 2 drinks and there was a car in front of us and behind us. Our window was down and the car’s cigarette ashes in front of us got all over us and we had to wait 20 minutes for two drinks when barely any one was in line. This Wendy’s is going on my ban list and it should be on everyone else’s too.
The staff here are really nice. My partner and I's car had to get towed in the middle of a road trip and they were very kind to let us stay here for a few hours while waiting for someone to come pick us up. The place is also very clean.
Quick Facts About Wendy's
Today
Opening Hours
| Monday | 06:30 AM - 01:00 AM |
|---|---|
| Tuesday | 06:30 AM - 01:00 AM |
| Wednesday | 06:30 AM - 01:00 AM |
| Thursday | 06:30 AM - 01:00 AM |
| Friday | 06:30 AM - 02:00 AM |
| Saturday | 06:30 AM - 02:00 AM |
| Sunday | 06:30 AM - 01:00 AM |
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