Wendy's Info
Amenities
Service options
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Delivery
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Drive-through
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Takeout
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Dine-in
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Offerings
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Coffee
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Late-night food
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Quick bite
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Vegetarian options
Dining options
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Breakfast
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Lunch
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Dinner
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Counter service
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Family-friendly
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Groups
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
November 20, 2024 I had a very disappointing experience at this Wendy’s location today. The person taking my order was extremely rude and impatient, rushing me as I tried to decide. When I arrived at the window, he dismissively told me to pull my car up. Instead of bringing the food out like most places would, he shouted “hello” from the window and instructed me to back up the car.
When I returned to the window, I asked if everything was okay because his tone and behavior were aggressive. He unapologetically told me, “I talk like this, and I’m always aggressive.” This level of unprofessionalism and poor customer service is unacceptable.
To make matters worse, he was wearing a blue shirt, so it was clear he was a team member (or possibly in a leadership role). Wendy’s should really look into retraining their staff or reconsidering who represents their brand. This experience left a very negative impression, and I’m hesitant to return.
Our lunch today was far below Wendy's usual. Our fries were cold and soggy like they were cooked hours before. My husband's chicken sandwich was hard and crunchy ...not soft and juicy as it should be. The person that took our order was pleasant. This establishment is not worthy of a return visit. ????
We were not given one of our 5 meal orders after having to wait at the curb 7-8 minutes for the orders. Once reaching home 5 minutes later I found the mistake along with cold fries & a noticeably cold burger. When I returned with my receipt and the cold burger intact, the Manager Tariq was very oppositional to helping the situation. In fact his sassy attitude made it much worse than it should’ve been. He said he had “already given a refund today and wouldn’t do another one.” His only advice was first to “come back tomorrow to talk to the store manager” then he changed to telling me there’s nothing that can be done as he’d already given a refund today. I asked for the number to corporate office and his store number. He wrote down #57 on a receipt and said scan the bar code for the phone number. The store is in Conyers Ga Dogwood Dr and this occurred Sunday 12/8/24 evening approximately 10:00 pm.
Once scanning the QR code I found no phone number only a satisfaction survey. The survey would not accept my input so I don’t believe the store number is correct.
This was my first time dining at this Wendy's location. The dining area was clean, and I love the wall fireplace area. The young ladies behind the counter were pleasant & nice. The food came decently quick (we made a mobile order). Absolutely nothing was wrong with our order, which honestly shocks me every single time. They also have the $2 frosty cards you can purchase for free frostys all of 2023! Maybe it was luck of the draw for the first visit, but we had a good experience.
Update: Ordered the new mozzarella chicken sandwich, only for there to be NO CHEESE inside the "cheese stick" square when I got back to the motel. It all got cooked out in the fryer. My husband's chili had huge chunks of hamburger patty in it, along with some crunchy beans. Very disappointed in that for sure. Enough to knock it down a star.
*** Visit Date: Oct 20, 2024 around 2:20p ***
The woman with the braids at the second drive thru window has a NASTY ATTITUDE!!! She is EXTREMELY Rude and should NOT be customer facing. The gentleman that took our order was Pleasant, as was the gentleman that took our payment at the first window.
All I got was a frosty, which was great, but my bathroom experience was horrible. The automatic light turned off on me (because I was in there for longer than 5 minutes), even though someone else had gone in and out while I was in there. The water faucet didn't work after I had put soap on my hands, and the paper towel dispenser only worked twice. I understand that problems happen, but that was a horrible experience for me to have when I'm sick.
7/8/2024 10:31pm is when I came in last night. I did a mobile order for a burger n fries. When I pulled up to the 1st window the young girl with the headset on was too busy on her phone laughing and being so far engaged that she didn't even open her window to acknowledge me. So as I was pulling to the second window there's an arm sticking out holding my bag so I sped up to get it and the boy says have a good night n shut the window. I had to check to make sure my food was in there. When I was pulling out I noticed my fries were cold n stuck together n my burger wasn't done all the way. When I circled back n told them the chubby boy that was sweating heavily n very unsanitary made a smart remark and said "yeah because you were gone 10 minutes " I had to make the other boy open the window back up so I could check him n make sure he did not remake my order. They were adamant about me pulling forward so they could bring it out but I pointed out there were no other cars behind me n I rather watch my food being made. Then the other boy in drive through tried to block my view had to tell him to move. Then he tried to throw away my receipt and when I asked for it back tried to make excuses when he was finally handing it back he was trembling n he should because I will be using it to make a complaint to not only corporate but to the health department. Nobody should be sweating over food without at least a hat and should not be serving cold and undercooked food! Will never return again
I was very unhappy with the service this morning. The staff there was more worried about talking to each other about what happened last night than giving me a receipt and making sure my order was correct. The food was cold, and the coffee I ordered was watered down. My husband went in to ask for a receipt, and they wanted to argue with him. They wouldn't give there names or the managers name.
Quick Facts About Wendy's
Today
Opening Hours
| Monday | 06:00 AM - 12:00 AM |
|---|---|
| Tuesday | 06:00 AM - 12:00 AM |
| Wednesday | 06:00 AM - 12:00 AM |
| Thursday | 06:00 AM - 12:00 AM |
| Friday | 06:00 AM - 12:00 AM |
| Saturday | 06:00 AM - 12:00 AM |
| Sunday | 06:30 AM - 12:00 AM |
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