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Wendy's

+1 863-816-8086
5740 US-98, Lakeland, FL 33809 United States of America
Open Today: 06:30 AM - 02:00 AM

Amenities

Service options
  • Outdoor seating
  • Delivery
  • Drive-through
  • Takeout
  • Dine-in
Highlights
  • Great coffee
Popular for
  • Breakfast
  • Lunch
  • Dinner
  • Solo dining
Accessibility
  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Wheelchair accessible restroom
  • Wheelchair accessible seating
Offerings
  • Coffee
  • Healthy options
  • Late-night food
  • Quick bite
Dining options
  • Breakfast
  • Lunch
  • Dinner
  • Counter service
  • Dessert
  • Seating
Amenities
  • Restroom
Atmosphere
  • Casual
Crowd
  • Family-friendly
  • Groups
Payments
  • Credit cards
  • Debit cards
  • NFC mobile payments
Children
  • Good for kids
  • High chairs
  • Kids' menu
Parking
  • Free parking lot
  • Free street parking
  • Parking

Best WLM Reviews

If I could give a -5 stars I would. I walked in at 7:30 with cash to pay for my food and I quickly heard one of the coworkers in the back saying “she walked right passed the kiosk who she think she is” Then the manager semi yelled across the store they don’t take cash after 7 PM that I have to go through the drive-through in order to place my order! Whoever the owners are of this Wendy’s please replace your staff the professionalism is truly missing and extremely ghetto! By the way, I never did get to place my order such an inconvenience!
Complete chaos ! No management... Floor had soda spilled all over and nobody was doing anything about it. Food took forever to get. No straws no nothing. Won't ever go back. Place was dirty.
No way will we be back to this location.
No straw for my drink, no BBQ sauce for the nuggets, after I was asked, "Which sauce?", no fork or sour cream for the baked potato, which was obviously reheated more than once, French fries were cold, not salted, and, tasted stale, and there was barely any mayo on my chicken sandwich.
I realize people need to work, and fast food is not meant to be 5-star dining, but, at least the things wrong above could be easily done right with a little attention to detail. Maybe a secret visit by corporate, as a customer, will shed light on this location's shortcomings?
Not to bad. Had my order messed up a few times, but the food was always good.
This Wendy's is always slow, but today was the final straw because not only were they slow they rushed practically threw my order in the car put extra food in that I didn't order and charged me for it without giving me a receipt. I do not recommend anybody ever come to this Wendy's as they frequently get food orders wrong as well. Even if I show up whenever there is nobody in the Drive-Thru line I'm still sitting there on average of 8 to 10 minutes.
Not a good choice!! We definitely weren't greeted at a cash register. We were told no one was working at the front register!! So, we had to use a kiosk to place our order, which was hard to use for customizing our burgers. Definitely a post covid experience!! We ordered 2 biggie bags!! Both of our double stack burgers were old with overcooked dried out meat!! My sandwich was not made correctly!! Plus the burger should have been used for their chili the next day!! Not "Fresh" at all. Not Dave Thomas' "Quality is our recipe" that he said when he was alive!! Our FF were not fresh either, just a few luke warm ones. Probably twice fried!! Don't you just hate that?? Also our nuggets were not "fresh" either, barely warm!! Our soda was good though and calibrated correctly!! Wendy's had that right, at least!! We should have left when we had to place our order at a kiosk!! Hard to get good service and quality fresh food, especially after the covid era!! Hope you have a better experience if you choose that particular Wendy's!!
I came into the dining room to order for the 4 guys that were working for me and the girl looks at me and says, "you need to use the kiosk, there's no one working up front". So I go over to the kiosk and turn and ask can I pay with cash after I place my order.She looks at me and rolls her eyes and says "the kiosk only takes cards" so I say we'll I only have cash. She then says "we'll no one is working up front so you won't be able to pay with cash" mean while they have a drive thru going that clearly has a cash drawer. They were so rude and standoffish... I went straight to burger king... businesses, you have to do better... smh
Quality and food safety definitely big concern at this location. Store manager on duty totally rude. Food dropped? I don’t know but definitely a huge red flag. Some bites on the meat? I called the store to request a refund, rude services they asked we have to go to the store to process the refund. The store is closed only drive through so we had to wait again the long line. So sad this experience at this store.

Quick Facts About Wendy's



Today

Opening Hours

Monday 06:30 AM - 02:00 AM
Tuesday 06:30 AM - 02:00 AM
Wednesday 06:30 AM - 02:00 AM
Thursday 06:30 AM - 02:00 AM
Friday 06:30 AM - 02:00 AM
Saturday 06:30 AM - 02:00 AM
Sunday 06:30 AM - 02:00 AM

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Location