Wendy's Info
Amenities
Service options
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Delivery
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Drive-through
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Takeout
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Coffee
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Healthy options
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Late-night food
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Quick bite
Dining options
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Breakfast
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Lunch
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Dinner
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Counter service
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Family-friendly
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Groups
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
Best WLM Reviews
This location is always a problem. In the past the daytime manager has been of little help. She had no idea how to help me navigate the app or be of any use to me. She blatantly told me the scanner at the register did not work and I had to place and pay for the order online if I wanted to use a coupon. She said the online coupons had to be used online and the employees are not trained to navigate the app.
Yesterday 06/20/2024 between 9:43 pm - 9:54 pm I had place two separate orders. I received my first order which I didn't check until I got home. My second order I watched as a black male in maybe his twenties stared star struck at a monitor and back at food repeatedly until he finally placed some things in a bag and handed it away to a customer. I had a feeling he didn't do it correctly so, I approached the counter to be ready to get my order. The first thing out of his mouth was that the dining room was closed. I stated I had already placed my order and was just waiting to get it. He looked around, grabbed two things and handed a bag to me. I immediately opened one of the two items and saw that it was not what I ordered. He was still in view of me (to the right of the register) and I said this wasn't what I ordered. He brushed me off saying that I needed to go to the far left of the counter closest to the drive thru and tell them. He then walked off and disappeared.
Another employee, possibly the cook was speaking low as he passed in front of me and asked a different employee if they knew me. He mentioned I had been in there for 20 minutes and wanted to know what I was doing. I heard all of this and I replied that I had been waiting for a 2nd order and the younger black male employee gave me the wrong order. They looked at my online receipt, took the wrong burger and began to correct the problem. When the black male employee resurfaced I pointed him out to the guy asking why I was still in the dining area. When I said that was the person handing out wrong orders, he muttered, I'm sure he was and then walked towards the back. Eventually I received my order, checked it and left.
Back to my first order which I should've checked as soon as I saw my 2nd order was wrong. I ordered a regular burger with NO MAYO, EXTRA PICKLES, lettuce and tomato. When I arrived home there were four pickles (not what I consider extra) and mayo in the crevices of the lettuce and the burger. Like they FAILED TO READ THE ORDER PRIOR TO MAKING IT. THEN ATTEMPTED TO WIPE IT OFF UNSUCCESSFULLY.
This makes me so angry. I place my orders with specific instructions. The employees don't give a rats arse if they do it right or if they correct it and apologize. They have no consideration for the customers who pay the inflated prices that pay their wages. There is no pride in their work. They are shameless and honestly shouldn't be working in any food service jobs. People who give wrong orders out should be fired. I'm sure that isn't the first time and incompetence should be released. The only thing that keeping someone like him at this location does is ensure there will be more complaints about his attitude, his inability to bag orders correctly and his lack of customer service when he was told an order was wrong and he brushed it off onto different employees.
Shameful, that guy needs to be fired. That whole crew needs better leadership and that location as a whole needs an overhaul. There are people who can do better who need and want a job. Let the incompetent people go and get people who are competent in. It would speak volumes to get managers who are cross trained with the app and in the positions also. That way they can help the customer navigate the app and orders can be made and distributed correctly.
Wendy's has fallen to an all new low.
Service trash ask for saucy nuggets they gave me old nuggets with a splash of sauce wheres the saucey. Than gave me some one else order I had a dog dog hair every they gave them pple they order after it was already in my car I touched in the bag and everything and then the manager had the nurse to say I had a attitude well wouldn't you and I wouldn't take this post very likely very nasty. Then ask me if my car was locked and order not to give me a refund on those dry old nuggets that you thought you was going to serve up today and yes at the end of the day got my money back and drove off didn't care about the nickels and pennies and dogs baby because when you got that cash baby none of that matters it's the it's the it's the customer service for me and preparation of the food that I'm paying for
Got 2 sandwiches I wanted a sauce but the lady at the window wanted to charge me 30 cents for it, did not know you got to buy sauces now
We ordered the Italian Mozzarella Chicken Combo, Italian Mozzarella Cheeseburger Combo, and the Double Cheeseburger Combo. The food was decent. My kids liked their sandwiches. It was a late lunch, so the dining area was pretty empty. Nice employees.
Just tried hot honey chicken sandwhich. Not good. Dry a$$ sandwich. Not enough sauce or honey. Cheese wasn't melted. It was spicy though I can say that much.
***previous review that sums up every time I've been to this location over the past 5yrs->
They don't believe in making your order correct! Multiple issues with this location. There's always something wrong. The workers tend to be young and take no pride in customer service or the customer experience.
I ordered a #2 with an orange juice. The seasoned potatoes were hot and fresh and really good! The breakfast sandwich was hot and fresh and the orange juice was cold. I’d come here again. Good customer service too.
came and paid for my food in the drive thru around 7:45 pm. got my food shortly after , i ordered a dbl stack biggie , a jr bcn both with no veggies and a kids meal. i get the bag , the kids meal is correct. the other they gave me a chicken sandwhich and a jr bacon , both w/ veggies. and only gave 1 nugget and 1 fry , i should have received 2 for each sandwhich . i told him the order wasn’t mine , they tried to make it again , this time it was right but still had veggies on the meals . gave it back and requested my money back , the lady said that i the wrong card to refund me and i showed her the transaction in my account along with it reflecting the last 4 digits but the info on the receipt was incorrect , WEIRD . so she insists that i used another card and i told her it was the only one. i said just make the meal. they parked me and i was 12 mins , 4-5 cars pulled out all review being their food and i have yet to get mines. tried to enter the lobby and it was locked. kind you it was only 8pm. went back thru the drive thru and they tried to give me the same drinks they gave me earlier , HELL NO i don’t trust that , she ended up giving me cash but this was a HORRIBLE experience . AND THE PERSON THAT ALWAYS WEARS THE PONYTAIL HAD THE RUDEST ATTITUDE, no greetings , no thanks , your welcome or kiss my ass. the worst location !! and i will never go back !!
A simple order. Ordered a sour cream and chive potato wuth the $6 biggie bag. Asked for hiney mustard sauce and the potato is supposed to get sour cream and butter......nope. I had a hard potato with nothing.
Quick Facts About Wendy's
Today
Opening Hours
| Monday | 06:30 AM - 12:00 AM |
|---|---|
| Tuesday | 06:30 AM - 12:00 AM |
| Wednesday | 06:30 AM - 12:00 AM |
| Thursday | 06:30 AM - 12:00 AM |
| Friday | 06:30 AM - 11:00 PM |
| Saturday | 06:30 AM - 01:00 AM |
| Sunday | 08:00 AM - 12:00 AM |
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