Wendy's Info
Amenities
Service options
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Delivery
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Drive-through
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Takeout
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Dine-in
Popular for
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Coffee
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Late-night food
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Quick bite
Dining options
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Breakfast
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Lunch
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Dinner
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Counter service
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Family-friendly
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
The math isn't mathing. On the drive thru menu, the 20 pc nuggets is $5.99 for the saucy nuggets. How in the world did I get charged almost $12?! I asked the question at the point of sale and basically got no explanation.
I went in to order a 4 for 4 meal deal and was told that even though it is available online they have discontinued it at this location. Instead i paid $5.41 for a 4 for 4 deal. When I went to use my reward for a free 10 price nugget the manager refused to honor the app and refused to give me the nuggets. I contacted customer service and they told me they will put $5 on my account but in order to use it I have to make another purchase. The customer service was horrible. The manager was dismissive and didnt even try to rectify the problem. Would not recommend eating here or using their app.
The main reason I'm taking away a star is because the whole setup of this Wendy's is just wild. It's very hard to maneuver in your vehicle. The second reason I took away a star is because although I had a very small order they had me pull around to the front door and wait. I understand the need to do this sometimes but if you give me my drinks and don't give me my straws while I'm pulled around to wait I'm going to be upset. I will avoid this Wendy's in the future.
Watched this Wendy’s refuse service to a clean, well dressed young black homeless man with a brand new $20 bill in his hand. They’re terrible people.. Never ever ever go here.
This wendy's has been one of the worst fast food restaurants I've visited. They have multiple times not given the sauces I've requested on the order. I've gotten the wrong order twice. And most recently they gave me my order and waited till I opened the bag to let me know something was not available and that they could offer something different, if I left they would've never told me something was missing.
Update: I decided to give this location another try and still no biscuits and gravy. They need to take this item off the menu if they’re not going to sell it.
Before:
This is probably the worst Wendy’s I’ve ever been to, they never have biscuits and gravy even though it’s on the menu, I asked the employee if they are no longer selling it because everytime I go to this location they never have to. She stayed quiet for a sec and said we just don’t have it. I am always approached my a homeless person standing right by my window when I order or right by the window when I pick up my food. The only reason why I come to this location is because it’s conveniently by my work, but I would rather go somewhere else than go to this location ever again. The employees are so unprofessional and have a lack of customer service.
I Made an online order before arriving at this location. I pulled up to the drive thru window after given my name at the speaker. I was not greeted at the window then waited at the window to get my drink. We were told to pull up to park in a parking spot. Unsure why when I order way ahead of time for my food to be ready upon arrival. Me and my husband waited 10 mins for our food which was a biggie bag BLT crispy chicken sandwich meal w/ only mayo and a crispy chicken w/ pickles. Nothing crazy. I had to go inside the store to get my order even though it was just sitting on the counter. So my order was ready but not given to me right when it was ready. I walked to my car and double checked my order just for it to be completely wrong. We were given two hamburgers instead. So I proceeded to walk back in the store waited for manager to greet us or ask if there was an issue with an order. When we told her the issue, she question us if we want it remade or not and we proceed yes because it is not what we ordered. She takes the receipt, Hands to the board person. just for the board person question what the order is. I am not sure if this board/ cook employee can read English or not but if they can’t read English, why are they making orders? Bc the manger had to repeat what the sandwiches were over and over in English. How frustrating that is.
On top of that why the manager on duty didn’t double check the order before handing it to me. After we got our order AGAIN it was still incorrect. The BLT chicken sandwich did not have any bacon which makes no sense bc that was on the receipt that was given to them and other chicken sandwich did not have any additional pickles added to the sandwich. Paid $7.58 just for our order to not be correct. Why does this store offer to place an online order for pick up if you are just going to pull up and wait? I would rather go to the Hancock location for better service and accuracy.
The Wendys food chain has really gone down from sloppy sandwiches to burn bacon on your breakfast sandwiches. This one is the worst and i know the ppl have bad days but the servis here is really ridiculous. Hello my name is lakesa and I and my family were coming to your place of business for breakfast not only was the lady who took the order rude or she was brand new like just started "today " and when we pulled up to the drive-thru the person rolled her eyes and refused to give us any eye contact and also made racial comments to us as we were there waiting for our food. The attitude of the employees there should be reprimanded for such deplorable behavior. I used to love Wendy's but now a customer is lost forever.
Quick Facts About Wendy's
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