Wendy's Info
Amenities
Service options
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Delivery
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Drive-through
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Takeout
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Dine-in
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Coffee
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Late-night food
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Quick bite
Dining options
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Breakfast
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Lunch
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Dinner
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Counter service
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Family-friendly
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Groups
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
I ordered through the Wendys app to pick up at this location. When I got there around 7:45ish AM, they claimed that they haven’t turned on the online orders machine and it’ll be opening up at 8 AM. I waited about 10 minutes for them to then tell me that it’s still hasn’t come up, but they asked what my order was as they were just going to make it anyway.i waited about 10 minutes, thinking I’m waiting on fresh chicken. My order was 2 Maple Bacon Chicken Croissants, a Breakfast Baconator, and a large seasoned potato wedge, only to be given the driest, most disgusting and completely wrong order that I’ve ever seen. When I went back around and told them my concerns, I was just given an “OK” and that’s it. No resolution no nothing.
Holy cow. I have never left a review in my life. The service here makes me question how they are still in business. My daughter and I are in the midst of some hardships so I wanted to surprise her with Wendys. I ordered her a four piece chicken, nugget kids meal with french fries and a junior Frosty. I ordered myself a six piece, normal chicken nugget and a one medium fry with a medium chocolate Frosty. When we got up to the speaker, we were not greeted. Someone just stated with an angry voice “we are in the middle of a shift change. It’s going to be about 20 minutes.” A shift change at 1039pm? I kindly stated, “Ope! I just have an online order… It said it was ready for pick up.” There was about a 60 second pause after I said “hello?” The reply was an angry, “pull up to the second window.” We pulled up to the second window and nobody came. After about three minutes, she came to the window and just looked at me. Finally, I said “we just have an order that said was ready for pick up“ she asked my name I gave it to her and she walked away, my daughter and I both watched as about three people stood around while she angrily threw food in a bag. She closed it with a sticker, handed it to me without saying anything at all. I reminded her that we had Frosty’s on the order. She said well that’s gonna take a minute. I politely replied, “well that’s all right. We’re patient.” She came back and handed me a small vanilla frosty. I kindly reminded her that there were two Frosty’s on the order. Her reply was, “well we’re all out of chocolate.” Again, so as not to make her any angrier (which I’m not sure why she was) I said “well that’s A-OK. I’m OK with vanilla.” She stared at me awkwardly for a long enough time that I said, “can I please have the other Frosty that I purchased?” she walked away and came back and handed me the vanilla frosty, then close the window and walked away. Again, no greeting or farewell. I was just taking back by the experience overall. Naturally, since my hungry and excited daughter was waiting for her food. I decided to open the bag before driving away. When I open the bag, I saw that food was not even placed nicely in different containers. She just threw random chicken nuggets and very little amount of french fries into the bag. There wasn’t even a separate kids meal bag in there. I tried to get their attention, but there was nobody in sight. I had no other option but to drive away. I have never been so frustrated or confused in my life. This is one of those situations where I had to pick and choose my battles. I also have a little one watching me. So I chose to be the bigger person and drive away. I hope another customer doesn’t have the same experience with a different temperament than I have.
It doesn’t end there though. When we got home and open the bag completely, there was quite literally a few french fries no more than about 12? There were a mixture of random spicy chicken nuggets and maybe a few normal ones. My daughter cannot have spicy food as she is young. There was only the little amount of french fries and I had ordered a medium fry along with the fry that should have come in a kids meal. Just totally bizarre. Worst of all, everything was cold. I am not sure how that happens.
Sorry for the long review, as I stated before I do not leave reviews I don’t think I ever have before. I just don’t want anyone to have a similar experience that we had or get sick from this food.
I lost out on the money I spent on this meal and had to just make my daughter Mac and cheese. I ended up tossing the frostys too for fear of the employee doing something strange. Just in case .
The first time we came here was great this time was not. They were rude when they got my order wrong then gave me something I didn't order and it was burned asiago. They said they freshly made it but it was cold and dry
Absolutely horrible. Ordered 2 meals and extra fry (at drive thru)… waited at the window for over 15 minutes for fries to come out cold. The sandwich buns burnt. AND the missing extra fry.
Absolutely horrible service. The line was wrapped around the building even though the building was full of employees. They were in there, Lolly gagging. One lady was on her cell phone while making food. Isn't that a health code violation? just horrible service tonight; they need to do better.
Went to the drive thru around 7:30 tonight. When I pulled up to place my order I got a pre-recorded message saying that they are only taking door dash orders.
Really? I had cash money to spend, had a long 12 hour work day and that's what I get?
More than happy to spend my money elsewhere now and in the future.
This Wendy’s often does not accept cash and only operates through door dash or is drive through only go to the Burger King next to it for better food
I liked wendys but this store has a lot of rude and unprofessional staffs.. they let me pull over to the window for 25 minutes and when I ask my order they were so rude and they made me feel that my fault for waiting too long, didn’t even say sorry. Food was cold. This was the afternoon shift.
Quick Facts About Wendy's
Today
Opening Hours
| Monday | 06:00 AM - 12:00 AM |
|---|---|
| Tuesday | 06:00 AM - 12:00 AM |
| Wednesday | 06:00 AM - 12:00 AM |
| Thursday | 06:00 AM - 12:00 AM |
| Friday | 06:00 AM - 12:00 AM |
| Saturday | 06:00 AM - 12:00 AM |
| Sunday | 06:00 AM - 12:00 AM |
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