Wendy's Info
Amenities
Service options
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Delivery
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Drive-through
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Takeout
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Dine-in
Popular for
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Offerings
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Coffee
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Late-night food
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Quick bite
Dining options
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Lunch
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Dinner
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Counter service
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Family-friendly
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Groups
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
Hot mess!!!!! Spicy disaster!!!!!!
Drive thru was closed. Somebody was working on their back brakes? hub assembly in the parking lot. Tire off n tools spread out...did i crave the Wendy's fries this much??? Sure did!
Walked inside... there's a puppy running around. A woman , I'm assuming the lead grabbed it to carry back into the lobby. I had just paid for my hamburger & fries... I didn't get my phone out in time to video but I did get a video of the pup in the lobby. The lobby wasn't a shock, but the ceramic tile flooring behind the cash register....that made me pay attention!!! Napkin dispenser was empty. Ketchup was empty & after seeing the hawt mess, I didn't bother with ketchup.
This was my 2nd time in this restaurant & I highly doubt I'll be back.
Please train the staff in safe serve or customer service or at least cleanliness
Absolutely the NASTIEST WENDY in Charlottesville. The worst customer service imaginable. They need to be SHUT DOWN! I have never experience such terrible customer the way your employees feel ok with utterly disrespectful language to a consumer is beyond me!
Don't frequent drive thru..But did today an to my surprise..
ordered 2 salads, only 2 sides of double Wendy burgers only, asked for med lemonade..got chg for large, and 1 med orange dreamsicle Frosty.
$44.00 !!!???? ..... Wow that's quite a up change (inflation) in prices ...WONT GO THERE AGAIN for a meal.. maybe an occasional Frosty????. I'll save my money for Marigolds for a better dining atmosphere an experience.
Some people didn’t bother to show up to work so the manager was doing the best she could. My mobile order was ready fast tho.
Everything was great. Drive thru was quick and efficient, and cost is about the same as other places. Inside was basically empty when I took my son to use the bathroom, but everything was clean and welcoming.
October 11, 2023 7:05pm
I Placed a quick 4 item order that ended as follows:
Drive thru employee (DTE): What sauce do you want?
Me: What do you have?
DTE: It's on the board.
Me: I don't see it.
DTE: *silence*
Me: It's not there.
DTE: *silence*
*I pull around to speak face to face.*
Me: Hey man, it's not on the board. What sauces do you have?
DTE: I tell everyone that. They figure it out.
Me: Well apparently I couldn't see it.
DTE: *silence*
Me: Could you list them?
DTE: *heavy sigh and dramatic eye roll* then reluctantly turns to read sauces off of his screen.
Look, I get it may not be your dream job, but it's how you're choosing to make your money. Try not being a complete jerk.
I doubled back to see if I somehow missed it. I did not. It's NOT on the board. Photo Attached.
Was greeted by the cashier. She took our order. She was informative about Wendy's current products. They did not have tropical berry lemonade, but instead blue berry pomegranate lemonade, which she suggested, made, and it was AMAZING!
On top of the amazing customer service, we (2 kids and I) received kiddie sized frostys.
Great experience overall. Recommend this location.
We ate inside the dinning room which as kept clean, and the bathrooms also kept clean.
Our orders were correct and made perfectly with love ❣️
Hit or miss all depends on the employees as much as employer. Example it’s definitely a corporation that should supply its chain with the proper amount of tomatoes. However it’s the employees job to inform you there isn’t any tomatoes before it becomes a surprise.
I mean there’s a charge to add tomato but a middle finger if they run out and can’t provide you one on the sandwich you bought that “comes with it”
Idk maybe I’m petty but for 40$ and having to toss out a Sandwich due to a cold pink center I’m super upset with my experience and wish I could get my wasted time and money back.
Count your days Wendy’s!!!
Quick Facts About Wendy's
Today
Opening Hours
| Monday | 10:30 AM - 11:00 PM |
|---|---|
| Tuesday | 10:30 AM - 11:00 PM |
| Wednesday | 10:30 AM - 11:00 PM |
| Thursday | 10:30 AM - 11:00 PM |
| Friday | 10:30 AM - 11:00 PM |
| Saturday | 10:30 AM - 11:00 PM |
| Sunday | 10:30 AM - 11:00 PM |
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