Wendy's Info
Amenities
Service options
-
Delivery
-
Drive-through
-
Takeout
-
Dine-in
Popular for
-
Breakfast
-
Lunch
-
Dinner
-
Solo dining
Accessibility
-
Wheelchair accessible entrance
-
Wheelchair accessible parking lot
-
Wheelchair accessible restroom
-
Wheelchair accessible seating
Offerings
-
Coffee
-
Late-night food
-
Quick bite
Dining options
-
Breakfast
-
Lunch
-
Dinner
-
Counter service
-
Dessert
-
Seating
Amenities
-
Restroom
Atmosphere
-
Casual
Crowd
-
Family-friendly
-
Groups
Payments
-
Credit cards
-
Debit cards
-
NFC mobile payments
Children
-
Good for kids
-
High chairs
-
Kids' menu
Parking
-
Free parking lot
-
Free street parking
-
Parking
Best WLM Reviews
I just went into Wendy’s in the Forum. I stood at the counter waiting to give my order. No one ever came to help me, and it appeared that there were no employees working behind the counter or in the kitchen. There was one employee sitting in the dining area, and I asked him who would take my order. He didn’t bother to get up, just looked up snd said, “yea, I don’t know.” Still no one appeared to be behind the counter or in the kitchen, and the one male employee went back to looking at his phone.
This Wendy’s location would be better off just shutting down so the space could be used for something useful like a specialty store that only sells left handed baseball gloves for blind people or a place where they melt down and recycle gold from old circuit boards. Either of those options would serve humanity better than this Wendy’s. Poorly operated from management down. I ordered through the app, drove up, was told to pull forward while they finish the food. Then an employee came out after at least 10 minutes and handed me a bag extremely quickly with no receipt on it. I check the bag and it’s not even my order, but the employee had already gone back inside so I was unable to let him know. So I go inside and have to wait again to even speak to anyone. At this point, it’s been 30 minutes when a manager finally gets to me. I wanted a refund but he tells me they can’t do it for mobile orders. I couldn’t wait another 15 minutes for them to remake the order, as I had zero confidence they could even do it correctly at all given the level of attentiveness that I’ve already experienced. I left and I WILL be getting my refund. Ted Edwards, your store needs a major rehaul and maybe train your staff on some basic customer service skills because this was a pathetic experience. Even other customers looked fed up.
AVOID THIS LOCATION AT ALL COSTS. Even when they’re not busy, the service sucks and the food is never hot and fresh. Take your business to Freddy’s where the food is good and the employees don’t look and act like miserable zombies.
I went in earlier today for lunch and it was pretty busy as it didn’t look like they had very many workers working and the few they had seemed stressed due to this. My food was fresh though and the workers were very nice and accommodating regardless of these circumstances, yall need to cut them some slack on busy days!!will be returning on a less busy day!
The drive through line was so slow and I had to wait for over 30 min. With only 3 cars in front of me. If you like Wendy's go to a different one. The service is consistently slow
The food is fine if you can get it, hours are a lie says midnight but then they clean kitchen at 10 so you can't order food.
This place is ABSOLUTELY terrible. Horrible. Disgusting.
As people in front of me in line waited 20 minutes just for drink, I've witness unsanitary action such as a worker scratching her stomach with her bare hands and then going to separating the fries from the nuggets the next second.
Multiple orders were wrong and I was unable to get ice for my drink from the machine so I tried watching in line in hopes of getting ice from behind the counter. Instead of getting help after 7 mins i changed my mind.
The seats were dirty and not cleaned up after and that was the same behind the counter. 10/10 DO NOT RECOMMEND .
Food was actually decent. The employees are awful. No acknowledgement when you pull up to speaker. No acknowledgement after you order and pull up to window. You wait for 10-15 min. Window opens. No hello. No thank you. Just grab your stuff and close window ASAP. Zero humanity. Might as well be robots like the business-world keeps threatening to do.
The new Wendy's on 1604 & Bulverde is really good. Hot fresh food and great customer service. Much better Wendy's than the rest.
Quick Facts About Wendy's
Today
Opening Hours
| Monday | 06:30 AM - 12:00 AM |
|---|---|
| Tuesday | 06:30 AM - 12:00 AM |
| Wednesday | 06:30 AM - 12:00 AM |
| Thursday | 06:30 AM - 12:00 AM |
| Friday | 06:30 AM - 12:00 AM |
| Saturday | 06:30 AM - 12:00 AM |
| Sunday | 06:30 AM - 12:00 AM |
How to go there