Wendy's Info
Amenities
Service options
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No-contact delivery
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Delivery
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Drive-through
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Takeout
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Dine-in
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Offerings
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Coffee
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Late-night food
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Quick bite
Dining options
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Breakfast
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Lunch
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Dinner
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Counter service
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Family-friendly
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Groups
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
Let me start off by saying I love Wendy's! They have a great product, my favorites are the chili, bacon and cheese potatoes, fries, chicken nuggets. However, we need better service at this store! The workers are nice, however, the day I went there, it's seems there was no organization. The manager in charge was snapping at all the kids working. I could tell they were trying, but just needed a good leader. It took what seemed like 'forever' to get our food. My 26 year old son was waiting in the car as I was told to come inside because the drive-thru screen was broken. I might add there is a huge pothole outside by the drive-in window that has been there for months and for some reason has still not been fixed.
After waiting about 40 minutes, I finally got our food. The manager at this point (a 30 something year old guy), had disappeared in the back, and a young girl with blondish hair handed me my food and apologized for the wait.
In short, I believe you can do better Wendy's! This is not the Wendy's I remember from 10-15 years ago. I'm telling you this in hopes this store can get back on track and serve your great product with better service!
Dingy place with employees who appeared to need a good scrub. Lots of kidding around behind the counter while customers waited for orders. My husband’s cheeseburger was good, the fries were excellent.
We just moved to the area from Illinois and this was our first Florida Wendy's experience. We ordered the Biggie Bag. This visit was quite disappointing beginning with the long wait in the drive thru line and wait at the window. The cashier did not ask to see my Wendy's rewards card so I missed out on an opportunity for points. The Biggie Bag has the double steak burger and my mother's burger only had 1 patty; see photo. As previous comments have said, the patties seem small. The chicken nuggets are completely different from the ones back in Illinois which is odd to me. The ones in Illinois are better and that may be the only thing better in that state than here in Florida. The French Fries were cold and floppy. We asked for mayonnaise on the burgers and they forgot that. Finally, there was no attempt to stir the pineapple mango lemonade. The flavoring was all at the bottom. My family loves Wendy's. We go a couple of times a month, but we will not be returning to this location. Please please please do better.
Had us waiting on the drive thru for a long time. When it was time for us to order nobody said a word. For a long time. We thought it wasn’t working because usually they would ask us to give them a minute. No. They didn’t say anything. We pulled up to the window and without an apology they told us they cannot take orders on window and had to wait in line again after waiting almost 30 minutes….
Served raw chicken tonight. Food was cold, not like they were in a hurry. Seriously something wrong serving food like this.
I got double cheeseburger with bacon and a chicken sandwich. Got home in approximately 6 to 7 minutes. These 2 sandwiches had obviously not been made fresh. Not even warm, they probably hadn't been hot in over an hour. Not worth returning. Just will never go there again. From now on when I'm driving on MacGregor Blvd, Wendy's is invisible. It doesn't exist.
Unfortunately this location is the worst one I've been to. The customer service and communication overall and with each other was poor. I ordered the Asiago chicken sandwich meal. I stood there for about 5 mins, during that time, I listened to the staff gripe at each other and come to find they dropped the wrong chicken in the fryer. They communicated that it was going to take longer to the wrong customer. The young lady that took my order looked at me and just went, "It's gonna me a while...like 6 mins". I shouldn't be shocked but after waiting, of course, the chicken was overdone. I couldn't eat it. It's unfortunate because it wasn't busy at all. But the next customer that came in got their food within 4 mins of ordering. Hot and fresh I'm sure. This location overall needs to work on customer service and communication. Avoid this location if you can. I'm sorry but Dave Thomas would be disappointed. I hope the service you deliver to the next person will be much better than you gave me.
Service here seems to take forever constantly. Unless you come at a super late hour, you’re going to wait 20 or 30 minutes even if you have a mobile order that you’re just picking up. It’s very frustrating and would be great if someone in management took notice and was able to speed things up!
It’s also not well kept. Food is usually good though.
Quick Facts About Wendy's
Today
Opening Hours
| Monday | 06:30 AM - 01:00 AM |
|---|---|
| Tuesday | 06:30 AM - 01:00 AM |
| Wednesday | 06:30 AM - 01:00 AM |
| Thursday | 06:30 AM - 01:00 AM |
| Friday | 06:30 AM - 01:00 AM |
| Saturday | 06:30 AM - 01:00 AM |
| Sunday | 06:30 AM - 12:00 AM |
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