Wendy's Info
Amenities
Service options
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Delivery
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Drive-through
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Takeout
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Dine-in
Popular for
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Coffee
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Healthy options
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Late-night food
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Quick bite
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Vegetarian options
Dining options
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Breakfast
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Lunch
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Dinner
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Counter service
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Family-friendly
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Groups
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
Terrible experience. Do not go to this Wendy's. I ordered 3 meals one of which was specifically a Chicken wrap combo. However, they stead gave me a chicken sandwich combo. I politely inform the young woman at the window that I'd ordered a chicken wrap not a chicken sandwich, if they could please give me a wrap instead. Additionally, they'd forgotten an order of fries. They gave me the fries and then proceeded to tel me that the receipt said I'd ordered a chicken sandwich. I informed the young lady that they must've made a mistake and I asked to exchange the chicken sandwich for a chicken wrap. The young woman then told me that I had to go back around the drive through line and replace the order. I explained to her that is was not fair to have me wait in line AGAIN for something I'd already ordered. But she insisted.
Now, normally here's the point when I might normally take my losses and just keep the sandwich. But it was not for me and I wanted what I ordered and paid for.
So, against my better judgement, I drove back around and waited in the drive through live for just under 20mins. When I reached the ordering screen the teller asked what I would like to order and I said I do not want to order another meal. I simply want the chicken wrap that I'd originally ordered. She asked.me if I still had the sandwich they'd given me, which I did, and then they asked me to pull forward. When I got to the window, the young lady had the chicken wrap in hand waiting. I gave her the sandwich and took the wrap, then asked If I could speak to the manager at the door. I pulled up, waited for 6mins, then left because I'd already wasted enough of my time. As I drove home I called the store and the shift manager answered. I explained what had just happened in the drive through and informed her of my intention to file a formal complaint with their corporate office. Approx. 10 mins. Later, I arrived home and explained to my wife why I it took so long and she immediately refused to each the sandwich because she feared they'd spit in it. I told her I was polite and didn't think they'd do that, so I quickly traded the wrap and gave her my burger instead. I instantly realized ther was at least 1 very long hair in the wrap. I IMMEDIATELY spit it back into the wrapper. As it turns out, their were multiple long hairs melted into the cheese. After throwing up,I called the store again and I formed the "shift manager" (Shea) of the incident. She was very dismissive and ignored my concerns by continuing to attend other customers. It seemed as if she was used to these types of calls and did not take them seriously. I asked for the name of here regional or district manager and she did not know their name.
Regardless of what you might think, I NEVER do this sort of thing but damn if this staff didn't not waste 30mins of my life and then served me tainted food. When all that was needed was a simple apology and exchange of a sandwich for a wrap.
Every time I come up to this Wendy’s the drive thru has someone snappy, rude, and trying to rush. I know Wendy’s has a timer on the drive thru but if you can have customers waiting 10+ minutes just to order, you can treat them with respect. Rushing orders, and changing people taking the order from one person to the other doesn’t set your customers up for a good experience. This location has consistently gone down hill. Nobody wants food from rude people, who rush ordering, and half the time don’t get the order correct just isn’t good customer service.
I went to this Wendy's at 5:30, and the man who took my order was very patient and delivered my heavily modified order perfectly. My food was very tasty and the atmosphere was very calm and clean. The service was very fast. 4/5 seems like a harsh review it was more like a 9/10! I would definitely recommend it!
I picked up my order and drove off. Had to go back when I noticed an item was missing. Woman at the window was extremely rude. Didn’t apologize and when I said thank you she rolled her eyes. I’ll go out of my way before I go to this location again. Sad because the young man that gave me my order was very nice.
This location is sorry. We came in during the dinner rush in there was nobody in line. So we stood up front and waited for 5 minutes just to be greeted with "picking up?" I said no, I'd like to place an order, and the guy just walked off. We're sitting in the drive-through since they don't take walk-ins, apparently, and the line hasn't moved in ten minutes. Shut the whole store down. We need another car wash anyway.
Place an order through door dash the first time ever. After an hour got my food everything was cold. The dasher came straight to me cause I saw it on the map. Why would you not wait until the dasher is next in line to fix the food. And whoever was passing out the food the dasher stated they rude and almost through my food at him. He is Latin and he was very upset that’s not the way you work customer service….
This order is completely unsatisfactory. | DoorDashed this Wendy's breakfast order for my wife and two year old son and there was a massive bug in their potato wedges. The bag was completely sealed so I know that it was from the restaurant and not the Dasher. I will never be ordering from this location ever again. The fact that I even had to add a star to submit this review is disgusting.
There is no way you serve food to humans!!! I’ve been to the red bank location multiple times and everytime I get trash food. No more chances wit this location. I will starve first!!! They are slack !!!The fact that you would even give this to someone just baffles me. Belongs in the trash not in my stomach !!!
Quick Facts About Wendy's
Today
Opening Hours
| Sunday | 06:30 AM - 02:00 AM |
|---|---|
| Monday | 06:30 AM - 02:00 AM |
| Tuesday | 06:30 AM - 02:00 AM |
| Wednesday | 06:30 AM - 02:00 AM |
| Thursday | 06:30 AM - 02:00 AM |
| Friday | 06:30 AM - 03:00 AM |
| Saturday | 06:30 AM - 03:00 AM |
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