Wendy's Info
Amenities
Service options
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No-contact delivery
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Delivery
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Drive-through
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Takeout
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Dine-in
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Coffee
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Healthy options
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Late-night food
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Quick bite
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Vegetarian options
Dining options
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Breakfast
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Lunch
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Dinner
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Counter service
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Family-friendly
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Groups
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
The food was fresh as expected and a good variety as usual and I like the new fountain drink machines that have but it seems like almost endless possibilities of all types of flavored and zero sugar drinks and iced teas. Pretty difficult to park because of the constant traffic in and out of their parking lot from The Shopping Center parking but there was plenty of parking either way. Service was good except that my order was input and correctly and I didn't get what I wanted but I dealt with it instead of complaining about it and waiting longer for my food.
I entered the restaurant and immediately felt as though I had stepped into a void. No staff acknowledged my presence or offered assistance as I stood there, waiting to place an order. I waited patiently for 15 minutes, hoping someone would notice. Eventually, I asked an employee if I could order, to which they responded, 'one moment,' but they never returned.
All I wanted was a large soda—something that would have taken seconds to prepare. It would have made a significant difference if someone had simply asked for my order to understand what I needed. No one should have to wait that long for one drink. My visit was on Monday, November 4th, around 12:30 PM, and the lack of attentiveness was genuinely disappointing. I strongly urge improvements in customer service, as this Wendy’s location is not currently meeting even the most basic expectations.
I caution you all to the lack of & ineptitude of communication from the employees. Especially the supervisors or managers in this branch. Below is the account of my experience with them today 10/08/24 at 1pm.
Today is tuesday, 10/08/2024 I went in to pick up a doordash order around 1pm. I went up to the pick up counter and there was a woman there in a red shirt. I believe she was a supervisor so I attempted to ask her if she had a doordash order under the name of my customer. Before I could utter a name, she rudely interrupted me and said "I don't have any orders right now, I only have 'to-go' and Elizabeth!"
I haven't spoken a word to this woman before she interrupted me. I simply went up to the counter. I was greeted with an extremely dismissive tone and attitude. So I stood aside to wait for an opportunity to tell her the name of the doordash order that I had. More orders came in and she was preparing them. Then she started pointing at other customers incredibly impolitely, demanding names as she pointed to each person. I waited for her to ask me, but she decided two pass me up. I waited for another 5 minutes. Then she peeked around the corner wall of this counter, and she stared at me with her mouth agape. I looked at her and I asked her if I could help her, she stared at me some more with her mouth opened then said "name?" I gave her the name to which she dismissedly replied "there's no [customer name] here" and proceeded to bag orders.
I went on the DoorDash app to try and reorder what the customer wanted, and I was trying to show this woman what the DoorDash app said on my phone screen, but she just repeated that there is no order for my customer on her end. I took the opportunity to let her know that I have re-ordered as well as Doordash was to pay directly, and that was the only time that she told me that I should go to the Register to show the cashier what the order was.
I showed the cashier and that it said on the DoorDash app that DoorDash will pay them directly. However, after asking for supervisor and finding out that it was this woman who has been rude to customers, was a supervisor after all. The cashier, notified me that I had to pay for this order out of my own pocket. I asked for the supervisor to get some clarification. The girl walked towards the lady in the red shirt and came right back to me and said, I again had to pay. The prompt on my screen, specifically said to show them my screen to notify them with the order was, and that doordash was going to pay directly to Wendy's. The supervisor didn't take the time to look at what I was trying to show her to acknowledge any concerns. She decided to cancel the order, without acknowledging or attempting to resolve the issue at hands, and went back to bagging all the other orders.
I resolved the issue with DoorDash. Luckily, their customer receive the full refund.
Francine and whomever the young man is on scheduled today at 10:58 pm you guys are horrible and if you are in management or whatever your position you should be fired and your corporate and hr and general managers should feel bad staffing people that have an attitude when dealing with a customer . First of all we drove far to come to this location and we order a lot of food and when we asked for more sauce we were ignored the staff was absurdly rude to me and my family. You definitely need a new job if you have no respect for a customer simply asking for more sauce or napkins or anything’s that is completely unacceptable . Your attitude is everything you need to do better and if your a manager u need to be demoted rolling your eyes and getting upset with a customer the way you guys were was upsetting to deal with and go through we pay our money to you that’s no way to treat a person. Definitely need a write up or to be fired because if u can’t respect people you don’t need to work there. We did nothing wrong for you to have an attitude and treat us the way you did obviously it’s an issue if we felt the need to leave a review if your management does nothing to correct this shame on you . Horrible service.
I bought a biggie bag & a baconator combo, they gave me the wrong order then made me wait in parking lot did not give me sauces or the nuggets in the biggie bag & made the drink the wrong size. Was given attitude when i went inside. Would not recommend this wendy’s
You cannot order at counter here, employees will direct you to the kiosk. When you use the kiosk, you cannot use your rewards or get points for the loyalty program. The last time we went here, they refused to give us a receipt and were missing parts of our order. They were also out of most condiments and drinks. I’m not sure what happened, this use to be a great location - but I’d never go back. While we were waiting for our food, an actual LINE of people formed to complain to the manager. Insane that their menu prices have increased so much while the service and quality has plummeted.
Ordered salad today for lunch. Got two spoons to eat with! Asked for fork only to be Informed they had no forks! Eat salad with spoons? Person in charge of ordering supplies needs to be held accountable for this.
Hi! Brinlee is awesome in the drive through. She has a good sense of humor, and we became friends! It’s nice to go here, because when I get finished commuting from my job in Orange County, I’m glad Wendys is open late.
I like the 10 pc chicken nuggets and a medium chocolate Frosty. I love coming here!
Quick Facts About Wendy's
Today
Opening Hours
| Monday | 06:30 AM - 12:00 AM |
|---|---|
| Tuesday | 06:30 AM - 12:00 AM |
| Wednesday | 06:30 AM - 12:00 AM |
| Thursday | 06:30 AM - 12:00 AM |
| Friday | 06:30 AM - 01:00 AM |
| Saturday | 06:30 AM - 01:00 AM |
| Sunday | 06:30 AM - 12:00 AM |
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