Wendy's Info
Amenities
Service options
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Delivery
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Drive-through
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Takeout
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Dine-in
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Coffee
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Late-night food
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Quick bite
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Vegetarian options
Dining options
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Breakfast
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Lunch
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Dinner
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Counter service
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Family-friendly
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Groups
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
The food (4/5):
I ordered a Chicken Classic without mayo (no menu). It’s not the best burger I’ve eaten, but it’s definitely worth the price!
The service (4/5):
They were respectful, quick and chill towards us. Pretty much what you would expect from a Wendy’s.
The restroom (2/5):
When I finished my burger I took a short stroll to the ‘Men restroom’. The restroom is build up with 1 urinal and 1 cabin for handicapped people. However there is no Baby Changing Station. Very upsetting. The room in general wasn’t that spacious and not so clean. The toilet still had some yellow water and also some pee stains on the toilet bowl.
Also the water tap seems kinda broken, since there wasn’t a lot of water coming out of it. The soap wasn’t that great and didn’t smell that great. For drying your hands they only have blowing machines, which I don’t like that much, since they often blow a lot of bacteria onto your hand.
All in all I felt very uncomfortable using the restroom. However one positive aspect was a door handle for your feet so you don’t get your hands dirty. Very useful.
Nothing like Leslie rolling her eyes at you as soon as you walk in. What a warm welcome. Don't even think about asking her for sauce. Other than that, Store was clean and food was hot and fresh.
Chase it’s time you find a new job! You are the rudest person to be working with people. Wendys needs to do better because this guy shouldn’t not be running the drive thru.
This location has a HORRIBLE opening manager and she provides Horrible customer service! The female manager is very rude. I placed an order through the drive thru and she complained every time I told her how I wanted my order. She complained that she had to ring the items in differently, ok. That is your job right? I AM PAYING for the food. ( I know it's not Burger King , but why can't I have my food my way?) She literally said to me how frustrating it was to take the order when someone wants it their way not as it is in their system or on the menu. I managed to still be kind to her as she was very rude. That was not how I planned to start my day at 6:45am. So if Wendy's likes disgruntled managers and think this is a good look, forgive me. For giggles, take a trip to this location and check out the opening manager. Make sure your order has NO substitutions or NO additions because you will PISS her off that she has to punch a few extra keys on the register.
My husband & I ate a quick lunch at Wendy's yesterday in Estero. Leslie was the lady who took our order & helped us order. Leslie went above & beyond to help. She gave us a sample of a tasty salted caramel flavor of their frozen shake (?).
10:30 on a Monday night and watched 4 cars leave. Once everyone pulled off we sat another 6 min at the speaker with people honking behind us. Called inside the store, no answer. Seriously. We see 3 people inside. What are you doing? Bad for business.
I placed an order at this Wendy’s through the in-store kiosk, ensuring it omitted ingredients I’m allergic to. I discovered the order was incorrect while I was 30 minutes away.
It's okay... I'll just call the issue in so that it can be resolved later. Mistakes happen, it's only food. I couldn't check my order before leaving due to time constraints, but we should not forget that the burden of responsibility lies on the store to deliver what they are paid in advance for. It is called "fast food" for a reason.
I immediately called the store to address the issue, but it took four attempts before anyone answered the phone. It's okay... figured it was maybe due to the busy nature of fast food work.
While I explained the issue, the worker consistently interrupted me, even though I entered the discussion calmly and ensured all details were communicated. Businesses like this customarily keep recordings of calls, so it should be possible to corroborate my words here if needed.
I called in the hopes for the resolution of this situation when I next returned to the store, instead of arriving with only a story from a day-old order. There were many ways for this to be handled, like a partial refund, a redo of the incorrect items, etc. - but those were not initially offered.
When I arrived to the physical location, I encountered Anthony (the... alleged person on-duty) who introduced himself as a "real n-word" and displayed belligerent, childlike behavior throughout the ten-minute interaction. Rather than addressing the issue, he escalated the situation by shouting and arguing, making it clear he had no intention of resolving the problem in a respectful manner. I could tell he made the cashier and patrons uncomfortable, who can attest to my neutrality.
I had stated that two sandwiches were incorrect — both including tomato, which I’m allergic to, and mayo, which I avoid due to lactose intolerance. Anthony had initially claimed only one sandwich would be replaced, despite my multiple clarifications over the phone, and even my presentation of both incorrect sandwiches I previously received. It is clear that his inability to be accountable trumped any sort of job responsibility. After nearly 10 minutes of this, Anthony called the real person in-charge (either the manager or franchisee), who instructed him to correct the order. However, even after providing clear details in the phone call, the replacement order was still incorrect - I didn't mention the incorrect tomato placement while I discussed the issue in person and only did so over the phone. But at that point, I didn't even care about the food. I provided these details in the phone call, but perhaps it's easy to conveniently ignore and forget them when you are busy talking over, shouting, arguing with, and interrupting the caller.
Oh, and just in case, I do have a recording of the entire in-person interaction to corroborate what is in this review.
Anthony's presence is a net-negative on the customer experience here. This person's refusal to take accountability is not only a horrid trait for a worker, it's an equally pathetic trait to have as a human, as I lose a massive amount of respect for those who lie in order to hide their own shortcomings. It's harder to recommend that people come here. Children should not be trusted to deal with situations they have not received training to handle; I can only imagine how other conflicts have gone.
Had first taco salad even though it should be called chili salad as it's a big soup of their chili in a salad. Chili lime tortilla chips on it. Have to say it was most excellent....
Quick Facts About Wendy's
Today
Opening Hours
| Monday | 06:30 AM - 01:00 AM |
|---|---|
| Tuesday | 06:30 AM - 01:00 AM |
| Wednesday | 06:30 AM - 01:00 AM |
| Thursday | 06:30 AM - 01:00 AM |
| Friday | 06:30 AM - 01:00 AM |
| Saturday | 06:30 AM - 01:00 AM |
| Sunday | 06:30 AM - 12:00 AM |
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