Wendy's Info
Amenities
Service options
-
No-contact delivery
-
Delivery
-
Drive-through
-
Takeout
-
Dine-in
Popular for
-
Breakfast
-
Lunch
-
Dinner
-
Solo dining
Accessibility
-
Wheelchair accessible entrance
-
Wheelchair accessible parking lot
-
Wheelchair accessible restroom
-
Wheelchair accessible seating
Offerings
-
Coffee
-
Late-night food
-
Quick bite
-
Vegetarian options
Dining options
-
Breakfast
-
Lunch
-
Dinner
-
Counter service
-
Dessert
-
Seating
Amenities
-
Restroom
Atmosphere
-
Casual
Crowd
-
Family-friendly
-
Groups
Payments
-
Credit cards
-
Debit cards
-
NFC mobile payments
Children
-
Good for kids
-
High chairs
-
Kids' menu
Parking
-
Free parking lot
-
Free street parking
-
Parking
Best WLM Reviews
If I could give zero stars I would. This isn’t the first time we dealt with extremely rude employees. My husband went Thursday 11/21 and we never order there so we aren’t always aware. Husband asked if they had a chicken nugget kids meal and the male employee answered with “ doesn’t everybody?” And the rudeness honestly just continued when asked what my husband wanted to drink with smart remarks from the employee that resulted in my husband leaving without food. Was around 7 in the evening.
Workers had no idea what was going on. Everyone around us had been waiting for at least half an hour for their orders. A lot of people got free food that they didn't order because the lady handing out orders clearly didn't care who got what. Some customers tried to tell her that it wasn't their order... she said, "Yes it is." And turned and walked away. One customer was given an $11 refund that he wasn't supposed to get. Truly baffling experience. This place needs a manager.
I usually only comment on great experiences but I felt like this one needed to happen. Went through the drive through and the woman seemed short and rude. We had an insane wait time and our food was completely cold. Also ordered a frosty and it was completely melted. Not sure if this was an off night for them but pretty disappointed.
We ordered ahead because we knew they were closing at 1, but when we got there at 12:50 the person at the drive through told us they were already closed. He was very rude to us when we tried to explain that we had ordered ahead and that the order should've been ready for us he kept cutting us off. Then as they walked out of the building 5 minutes early they were cheering and shouting at the people in their cars who were leaving the drive thru. It was unprofessional and rude.
PS. We ordered before 12:50 that was just the time we got there.
We stopped at the location while traveling just to get a frosty. We went inside and it was absolutely filthy! The Garbage was overflowing. There were No towels in the restroom.
I was at the counter waiting for my order and saw that the fry vat was absolutely disgusting! The board of health should show up and inspect this place.
There is no excuse for this!
I have never met anyone as rude as the dude that’s missing teeth at the window. So first, i tried to call Wendys before I went there to see if I could walk through the drive through because I don’t have a car and the dining area was closed. It rung for 5 min and no one ever picked up. Then i ordered on Uber eats and selected pick up instead of delivery. On Uber eats it said the food was ready, so i walked to the place, stood at the ordering machine, and no one said anything for like 8 minutes. Then i just walked to the window to have this dude say “be in a car or leave, we aren’t taking your order”. I tried to explain my situation and that i already PAYED for the food, and he just slammed the door in my face. Then, a nice man behind me said “you can get in my car, then he’ll probably just give you your food since it’s ready”. So i get in the car, he drives up to the window, and toothless says we have to go back around in line because we didn’t give him our name in the drive through line. We didn’t give him our name because he refused to speak to us when we were standing there. The line is like 5 cars deep at this point and i didn’t want to make this stranger wait with me so i just got out of the car and cancelled the order. I think toothless took actual joy in ruining my night. I thought about this interaction for an hour afterwards bc of how surprised i was that someone could be that miserable.
I placed my order using the mobile app, and the process was extremely easy. However, when I arrived at the drive-thru, the person taking orders was very rude. The order took longer than usual, and the person at the window was also rude and seemed annoyed. I suggest providing better customer service training for the employees.
"I go to Wendy’s every day, so I know exactly what’s going on there. I deal with different employees, and it’s always the same issues. I had a very disappointing experience at Wendy’s recently. I went to buy a Biggie Bag, which normally costs $5, but I was charged $7 for the same product. This is unacceptable, as there was no explanation for the price increase, and it is not justified since the contents of the Biggie Bag were exactly the same as the $5 offer.
Additionally, I noticed a lack of customer attention from the staff. The employees were not paying attention to details and seemed uninterested in providing good service. This issue is further exacerbated by the inadequate training for new employees. I observed that new employees were not well-informed about the prices and other important procedures, leading to errors and confusion.
The management at this establishment also leaves much to be desired. The managers and higher-ups do not seem to be doing a good job in training and supervising their staff. It is frustrating to see that a large chain like Wendy’s does not maintain consistent standards in their pricing and staff training. Employee turnover is high, and new employees do not receive adequate training, which negatively impacts the customer experience.
Moreover, I believe that the employees at Wendy’s are complicit in these issues. It seems like they are playing games with each other and are aware of the problems but choose not to address them. This complicity among the staff is unacceptable and further deteriorates the quality of service.
The lack of communication and proper training is clearly affecting the quality of service at this establishment. It is essential that the managers and higher-ups take steps to improve these aspects. I would not recommend this place to anyone until these issues are addressed."
Quick Facts About Wendy's
Today
Opening Hours
| Sunday | 06:30 AM - 01:00 AM |
|---|---|
| Monday | 06:30 AM - 01:00 AM |
| Tuesday | 06:30 AM - 01:00 AM |
| Wednesday | 06:30 AM - 01:00 AM |
| Thursday | 06:30 AM - 01:00 AM |
| Friday | 06:30 AM - 02:00 AM |
| Saturday | 06:30 AM - 02:00 AM |
How to go there