Wendy's Info
Amenities
Service options
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Delivery
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Drive-through
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Takeout
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Dine-in
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Coffee
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Late-night food
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Quick bite
Dining options
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Breakfast
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Lunch
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Dinner
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Counter service
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Family-friendly
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Groups
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
Best WLM Reviews
I have been coming here for years never had a problem until today for the first time. I ordered a number eight that was supposed to be the grilled chicken . I was never asked if I wanted a spicy sandwich or grilled and I have always ordered the same sandwich every time I have come. I have never been given a spicy sandwich or even ask about one anytime I've ever came for this combo. After I left I started trying to eat my food the fries were old and cold and looked like they had been sitting there for days.They were not edible. The sandwich ended up being a crispy sandwich instead of a grilled sandwich. I was going to eat it anyways and not say nothing because I was hungry and in a hurry. I did not know it was a spicy sandwich either. When I tried to eat it my mouth was on fire so bad that I was in tears and throwing up. I could not eat the sandwich because of how hot it is and I have no gallbladder. People with no gallbladder cannot have spicy foods. Every doctor would tell you that. I had to throw the food away. I called up to the business to let the manager know hey this is what my food look like and this is what I ordered. Unfortunately the girl did not give me a receipt and I didn't ask because I've never had this problem before so I didn't think nothing of it. She told me that it says on the board spicy or classic. I told her I did not see it on the board and I have never had this problem before I've been coming there for over 20 years and have always ordered the same thing. Also regardless even if it was on the board it is still their job to ask the customer if they want spicy or grilled. She kept cutting me off and wouldn't even let me get a sentence out like she was trying to shut me up and get me off the phone. She was very rude as a manager and kept throwing a replacement sandwich in my face. I told her a replacement sandwiches not going to bring somebody back to life if they die. There are people out here who have allergies and had she had done that with somebody who had allergies they could have died or been in the hospital. I explained I have no gallbladder and I can't have spicy stuff. She still kept cutting me off and being very rude to me when I asked for corporate's phone number she told me it was on the website and hung up on me. I had to call back and speak to another employee after the phone rang off the hook to find out her name was Lisa. This is very poor judgment and bad for business. The way she handled the situation was very childish and unprofessional. You cannot bring somebody back to life with another sandwich. The problem needs to be fixed by retraining the employee. I was never rude and never raised my voice. I told her I wasn't even going to say anything until I ended up throwing up and in tears because the sandwich was so hot. I wasn't trying to cause problems or get the girl fired. I told her I didn't even want a replacement sandwich. I just felt the girl needs to be retrained before something worse happened to somebody. I never planned on calling corporate until the manager was very disrespectful to me. I was trying to fix a problem before somebody got hurt because of they're lack of training. If she cannot handle talking to customers and be more professional than what she was especially on a military base. She does not need to be a manager.
We can never leave without checking our order because 9/10x, it is messed up. They're usually nice about it when we bring it to their attention, and they fix the issue without any problems.
Oh, but definitely DO NOT try the Cinnabon pull aparts... I was so excited to try it, but when I got it, I was very disappointed. The icing was just a big blob on top of a rock hard cinnamon muffin. I tried to pull it apart and nearly broke my fork... but my love for cinnamon rolls won and I tried to eat it anyway. It was so dry and flavorless... never again. 0/5 stars, do not recommended.
Cadence (I believe that was her name), the supervisor/manager in the purple and black uniform, was incredibly rude and had no customer service skills. We spent nearly 20 minutes in the drive-thru waiting to order, pay, receive our food, and then be refunded after being wrongly charged for an already overpriced and poor-quality meal. From our car, we could hear her yelling at her employees, "No more refunds," and she rolled her eyes at us and her employees several times. The service was rude, the employees were poorly trained, and the place reeked of grease just from the drive-thru window. Paying $15+ for a single meal at a fast food chain in NC is absurd. Additionally, their soda machine was "broken" during rush hour, forcing us to either settle for water or pay extra for their other equally overpriced drinks.
I absolutely loved my meal! The chicken sandwich (Classic Asiago Club) was out of this world and I choose a healthier option for the sour cream and chive potato instead of French fries. Total cost of my meal including drink was $10.90. I will definitely be coming back for another post work out meal.
I ordered my food and recieved it in a fairly decent amount of time but I would have gladly waited to have fresh food. None of the food I got was hot. It was all barely warm. Fries were barely salted, chicken wraps were very dry, burgers obviously had been in the warmer for an extended period of time. Nothing was fresh or even close. For the prices required to buy the food, I would expect the advertised quality to be present.
Food is always cold when I asked the manager politely if she could give me fresh food I watched her turn around and give me the same food and then proceeded to say “ it just came out idk what to tell you” before I could even say anything. I politely just left the establishment with the food she was very nasty I believe she was the manager she was an Asian woman with glasses maybe 4’1. I will not be returning to this location or any Wendy’s for that matter you guys should hire people who are polite
This place is always busy, but I truly appreciate their forward thinking and their ability to take paper written orders and complete them in a timely fashion. I'm impressed by their staffs ability to stay positive and friendly in such a demanding location. The food is exactly what you would expect from a Wendy's and I've never had a problem. Don't be scared of the line in the drive thru, you'll be surprised and happy with how quick it moves.
You like sitting in line for 40 minutes come here. They take 40 minutes to handle 5 cars, what kind of incompetence is that? A staff of 11bs could do a better job and I mean that.
Quick Facts About Wendy's
Today
Opening Hours
| Sunday | 05:30 AM - 02:00 AM |
|---|---|
| Monday | 05:30 AM - 02:00 AM |
| Tuesday | 05:30 AM - 02:00 AM |
| Wednesday | 05:30 AM - 02:00 AM |
| Thursday | 05:30 AM - 02:00 AM |
| Friday | 05:30 AM - 02:00 AM |
| Saturday | 05:30 AM - 02:00 AM |
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