Wendy's Info
Amenities
Service options
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Delivery
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Drive-through
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Takeout
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Dine-in
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Coffee
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Late-night food
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Quick bite
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Vegetarian options
Dining options
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Breakfast
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Lunch
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Dinner
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Counter service
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Family-friendly
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Groups
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
The employees are lazy a lot of times they are understaffed so they close temporarily or they tell you they are doing mobile app orders only. My last visit I received a junior Burger on a Dave single bun. When I took my burger back they tried telling me that is what a Dave's single looks like. Every other Wendy's I have gone to My Dave single is a good size Burger not a junior Burger. I do not recommend this location to anybody go to a different location
Dont come here at dinner right now, they're understaffed and confused, made me come inside for my drive through mobile order. I admit when I've made a mistake but my phone screen clearly said drive through. So now I get to wait in line a second time for my food while my kid and partner wait in the car.
Operated by the most inept people I have ever encountered in my life. I wonder who he hiring manager is because they should be fired too. I can't imagine if there were complex problems to solve instead of timely frozen food heated up and handed to customers.
Always a long wait no matter how many or few cars are in front of you. You will be told they are done taking orders before close.
Absolutely the rudest service my wife and I have ever experienced in our lives - anywhere. The young ladies behind the counter that took our order and delivered our food were rude, indifferent, obnoxious and uncaring. Just plain terrible.
This is the worst Wendys EVER. We get there about 10:20 pm, ordered a biggie bag with a burger, an order of ghost pepper fries, an order of spicy nuggets and a pecan apple salad with spicy chicken. We waited to pull up to the window for like 15 minutes, then when we finally got up there our total didn’t sound right. She forgot to add the salad. So, they added the salad and asked us to pull up and wait after handing us out the biggie bag. We pulled up and waited for another 15-20 minutes, and the girl comes out with the salad and forgot the spicy nuggets and the ghost pepper fries. So she apologized and went back to get them. We get home with our order, and my fiancé got a random chicken sandwich instead of the burger he ordered, his spicy nuggets were plain, they did not give him a straw for his drink, and my chicken in my salad was undercooked. We are currently driving back there from home because raw chicken is a huge NO and that was dinner. Really displeased. I will update my review accordingly after they fix our order.
Update: the manager came out to bring out someone else’s food, we told her the chicken was raw, she was shocked and was like “there’s no way.” So I showed her the picture and we gave her the food and receipt and told her the burger was wrong, and she said okay she would remake our whole order. She was really nice, adding another star for service because she was helpful. Will update outcome after our food comes back out.
Final update: she remade our whole order. Everything was correct and cooked properly and fresh. The only thing is they forgot the cheese on my salad, so not 100% but I’m overall pleased with the way the situation was handled and how nice the lady was that helped us out. Five stars for service because everyone makes mistakes, it’s about how they’re fixed.
So, with all that said I probably won’t visit Wendys for a while but just know if your order gets messed up, they will fix it for you and won’t give you a hard time about it.
I just went through the drive thru at 3825 Dewey Ave and was told they were only taking mobile orders. I don't have the app. So I went inside and waited 10 minutes for my food. They finally gave me my bag & my burger was missing. So they grabbed one that had been sitting on the COUNTER for God knows how long. It had been there the whole time. The girl puts it in my bag & I said that this burger had been sitting out & is cold. She just stared at me. No one offered to replace it & she pushed the bag towards me. I just grabbed the bags & left because was so disgusted. I got home and all the food was cold, including the chili that my wife ordered. I frequent this location about twice a week. Never again! This service is unacceptable & unprofessional.
I was going to try this restaurant but the reviews were so bad that I decided to go elsewhere. I decided to post a review because the managers who are monitoring this need to know if you don’t fix the issues posted here, you are going to start losing revenue.
I like Wendy’s and I was hoping to have it tonight, but I was afraid to go because the reviews were so bad when I looked at the most recent reviews.
Quick Facts About Wendy's
Today
Opening Hours
| Monday | 06:30 AM - 12:00 AM |
|---|---|
| Tuesday | 06:30 AM - 12:00 AM |
| Wednesday | 06:30 AM - 12:00 AM |
| Thursday | 06:30 AM - 12:00 AM |
| Friday | 06:30 AM - 12:00 AM |
| Saturday | 06:30 AM - 12:00 AM |
| Sunday | 06:30 AM - 12:00 AM |
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