Wendy's Info
Amenities
Service options
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Delivery
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Drive-through
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Takeout
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Dine-in
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Coffee
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Late-night food
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Quick bite
Dining options
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Breakfast
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Lunch
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Dinner
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Counter service
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Family-friendly
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Groups
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
What is the purpose of having us wait at one drive thru window until the associate tells us it’s okay to go to next window? The drive thru line was long at this Fayetteville location. By the time I got to the 1st window, there was one car ahead of me. While at the first window, the car ahead of me (at the 2nd window), received their order and drove off. I had already received my receipt and was ready to move forward, but the associate at the 1st window told me to stay there until she lets me know when I can go to the next window. Why?!!! No one was in front of me any more. As I watched, the associate at the 2nd window was walking back and forth and bagging orders. Once she got everything ready, she motioned to the lady at the 1st window. Sure enough, the lady at the first window leaned out and told me it was okay to move forward. Really? So basically, they’re tricking the system into thinking customers are not having to wait. Ma’am we’re still waiting regardless of which window we sit at! As I’m leaving, I noticed the line on the other side of the building is still backed up!
Tonight I ordered one of the worse meals at this location. This restaurant is usually one of the better Wendy’s in the area. The hamburger was dry and had 3/4 ring of an onion slice. The French fries were lukewarm. The cheeseburger was dry, had a small piece of lettuce and a lot of mayo. A waste of money!
I just recently placed an order here, and when I got home it was actual rotten lettuce on my burger. I called the store to report it and the general manager stated to me that all of their lettuce came like that. This is totally unacceptable and I will not be going back to this location!
they gave me a semi raw chicken sandwich. spoke to the manager and she didn’t even apologize or had any professionalism.
Typically this location has many cars in the drive thru lane, but this day there were only three cars ahead of me. I have always be pleasantly surprised by the speed of service, which again today was true. The food was hot and fresh and was exactly as ordered. The employees were friendly and courteous. I have never had a bad experience at this location, the food has always been correct, and the employees have always done their job. I can only say good things based on my experiences.
I placed a Door Dash order this evening and I am very disappointed. Our order was missing three of four fries. I got a refund from Door Dash for that. The food we did receive was lukewarm at best. My junior bacon cheeseburger was completely cold and the bun was hard. I have no idea how long it was sitting around. I had been pleased with this restaurant in the past. My last two meals were highly disappointing. I won’t be back.
This Wendy’s is one of the worse. I’m here right now at 2:45pm August 19th and chose to dine on the inside. The young lady working the register walked up slowly as if she was not interested in taking my order. She started with “What can I get you” with her head down the entire time. While this was happening the male cook was busy showing off stuff on his phone to his other co workers. I got my order which was the biggie stack meal 1 second after ordering. The fries were burned and cold. The nuggets were cold as well. The burger may have been sitting on a warmer. I asked for hot fries and nuggets. I had to ask for nuggets again because they brought out cold ones yet again. The female working the register who looked frustrated with me went back and dumped the nuggets back in the cold batch. (Mind you in order to know it was cold I had to touch the food thoroughly) The female worker with the purple hair was nice as she informed me that it would be a little while on hot regular nuggets and offered me spicy since they were hot. I took the spicy and appreciated her communication. More than likely I will not be ordering from this location ever again.
More to add: as I sat here as a black lesbian. I watched that same worker on the register greet the white customers which is crazy because she is black. Are we teaching these workers to only greet and give quality service to straight white people? If so, this is a lost generation and the company should be ashamed. Didn’t know I would get service based on what I look like and that’s heartbreaking.
Sorry to say it but the Summit Point Wendy's has now fallen into the pit of lax employee attitude and poor management that up till very recently was only most often found at the fast food establishments in the North Fayetteville area along 85. With this is the last place other than CFA that we would stop for anything in that genre.
Got a spicy chicken sandwich combo. Forgot the fries and had to go back in. Got this abomination home to find a sandwich with a measly and brown rotten bit of lettuce, a smashed tomato, I suspect rancid mayonnaise of which there was enough for four more sandwiches on. The fries that had to be gone inside to retrieve had obviously been overcooked about 20 minutes prior. The food was so bad that I basically could have just set fire to the roughly $10 that cost.
We tendered a complaint with the "care team" and I expect about the same manner of disregard as is prominent in store. At this point, outside some of the sit down spots the food landscape in Fayetteville has gone past the point of return, IMO. Really sad to see this going on in our area. It would be nice to at least pretend you cared about your job, the job done, and the people being served.
Quick Facts About Wendy's
Today
Opening Hours
| Sunday | 07:00 AM - 12:00 AM |
|---|---|
| Monday | 06:30 AM - 12:00 AM |
| Tuesday | 06:30 AM - 12:00 AM |
| Wednesday | 06:30 AM - 12:00 AM |
| Thursday | 06:30 AM - 12:00 AM |
| Friday | 06:30 AM - 12:00 AM |
| Saturday | 06:30 AM - 12:00 AM |
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