Wendy's Info
Amenities
Service options
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Delivery
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Drive-through
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Takeout
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Dine-in
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Coffee
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Healthy options
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Late-night food
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Quick bite
Dining options
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Breakfast
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Lunch
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Dinner
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Counter service
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Family-friendly
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Groups
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
Wish I had zero stars!!
Absolutely awful! Horrible customer service!
Horrible attitude! Bad morale! I stood in line for 16 minutes not one person spoke to me. Another woman had the wrong order and they were just ugly to her!
The place was nasty. Water was dripping from a vent onto another guy behind us.
Not recommended!
I ordered a Dave's double with everything except onion, 2 chili cheese fries, a Dave's single no lettuce and no ketchup, 2 large bowls of chili, a large cherry coke and a large Dr pepper using the mobile app to pickup in the drive thru. When I got home with my order, everything was correct except for the 2 chili cheese fries which was missing the cheese, and the Dave's double had onion on it. I understand if they were out of shredded cheese, but when a customer asked for something to be removed from a hamburger, it could be that the customer or someone in the customer's family is allergic to that particular item. I normally don't have any issues with this location getting my oder correct. Management needs to make the staff aware of food allergies and the staff needs to pay closer attention to what is ordered. Luckily I removed the onion from the hamburger before my son had eaten it. Please be more careful in the future
The lady taking my order at the drive thru was EXTREMELY RUDE. She had a curt tone in her voice. I ordered 3 kids meals with Sprite and a Dave Double with diet Coke for clarification of which h customer I was. Went to this location because it was convenient. I will drive across town before choosing this location again.
I went through the window and I ordered a single, I want to pay for it only had $100 bill and I gave it to the little girl and she said that she didn't have that kind of change in her drawer, the place was loaded, she could have got it from the manager, so I went around and came inside and the little guy that was washing his hands at the register turned around and see me and asked me did I want to order something, standing there with money in my hand I'm wondering where is this guy at, although he was just a kid I could even barely hear him talk, then he asked me again and again the same thing, I am so through with Wendy's, I went to the Wendy's last week on stage road at Bartlett boulevard and the lady took a picture of my card, I am so done with Wendy's
Employees have no knowledge of customer service. Very slow and put forth little to no effort. The simple task of seeing a valid coupon but still not accepting it and expecting the customer to understand.
When I entered the restaurant, I had to wait for the cashier to get off her cell phone before she could take my order.Waited about 3.5minutes.No one else in the line at the time.No greeting.No "Sir,I will be with you in a moment-nothing.just "Can I have your order.Cold service.When my food was put in a bag,it was on the counter.No---"here you go Sir"----Nothing.She put the remaining burgers in the bag and immediately when to the the next customer.Cold service.Yeah,I would rather drive past here to the next Wendy's or just not go to another one.Go somewhere else.I could have went to 5 Guys,but I decided to give this location a try.Wendy's Corporate:the Management team has failed to strive.Has no idea or forgotten WHO comes 1st.Fix this issue.Or continue to get negative reviews--but how many will it take until you realize that there is a problem here.Just look at all the reviews.I know this is 2024.But GOOD customer service should be ALWAYS,regardless.Thank you.Based on recent reviews and mine,I VOTE for a change in leadership. Get a Manager in there that cares about the customer.Someone that can turn this place around.It will be noticed,especially on the 1st day.Would love to see that.
I would give this visit 1 star because the food was cold! They also forgot parts of my order and when I went back they wanted to back up to the first window. I would not because I wasn't ordering! They did not seem to understand this. The person at the window then went to the side and starting calling me crazy and that I must be smoking Crack! This was a very horrible experience! Cold fries and cold nuggets!
I'm a visually impaired person. I went in for a frosty and the lady at the counter was AMAZING. She asked me what size I would like, but couldn't see the sizes. I asked if she could show me on my hand and that simple gesture of agreeing and doing so was amazing. It's the simple things like this that make the world a little more accessible. Shout out to her and thank you! She needed a shout out!
Quick Facts About Wendy's
Today
Opening Hours
| Monday | 06:30 AM - 12:00 AM |
|---|---|
| Tuesday | 06:30 AM - 12:00 AM |
| Wednesday | 06:30 AM - 12:00 AM |
| Thursday | 06:30 AM - 12:00 AM |
| Friday | 06:30 AM - 12:00 AM |
| Saturday | 06:30 AM - 12:00 AM |
| Sunday | 06:30 AM - 12:00 AM |
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