Hero image

Wendy's

+1 719-487-2774
13481 Bass Pro Dr, Colorado Springs, CO 80921 United States of America
Open Today: 06:30 AM - 12:00 AM

Amenities

Service options
  • Delivery
  • Drive-through
  • Takeout
  • Dine-in
Popular for
  • Breakfast
  • Lunch
  • Dinner
  • Solo dining
Accessibility
  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Wheelchair accessible restroom
  • Wheelchair accessible seating
Offerings
  • Coffee
  • Late-night food
  • Quick bite
  • Vegetarian options
Dining options
  • Breakfast
  • Lunch
  • Dinner
  • Counter service
  • Dessert
  • Seating
Amenities
  • Restroom
Atmosphere
  • Casual
Crowd
  • Family-friendly
  • Groups
Payments
  • Credit cards
  • Debit cards
  • NFC mobile payments
Children
  • Good for kids
  • High chairs
  • Kids' menu
Parking
  • Free parking lot
  • Free street parking
  • Parking

Best WLM Reviews

The amount of mayo they put on there burgers at this location is absolutely insane. You could clog an elephants arteries with the amount they put on. Dripping out like crazy. Remove as much excess as possible and it still has more. I’ve said something at least twice now. Nothing has changed. I guess Ill go to a different location from now on.
The place was clean and seemed well staffed. My boyfriend and I were the only two customers and staff were nice enough. Unfortunately, we waited a long time for food that was not so good. My breakfast sandwich had funky cheese and stale bread, and was not hot. My boyfriend could only handle a bite or two of his breakfast burrito before wrapping it back up, due to it tasting off. We both had gnarly nausea later on in the day. :( Disappointing experience because we usually love Wendy’s breakfast.
Lady at drive through window asked what we needed. We were missing 2 large fries. She went and got one. We said two. She questioned us like we hid it and wanted to see the bag. She said she put one in the bag. The bag had two sandwiches and one ten piece nugget. No fries. Angry.
This Wendy's is utter chaos. Ordered through the app for mobile take out. Once at the restaurant, the first thing out of the ordinary were two employees having a conversation on the customer side of the order counter with papers strung all over the counter. Did they move so business could be done....nope, they continued their conversation for several minutes before moving out of the way.
Once at the counter, it was another several minutes before the one individual asked me what they could do for me. I let them know I had a mobile order which they seemingly acknowledged. After about 10 minutes, they again asked me what they could do for me. I again told them my initials which they then said they couldn't find. I showed it to them on my phone at which point they told me they would check me in. 10 minutes later they motioned me over telling me they still had to make the burgers, but pointing me to my ice coffees which I didn't order. They asked if I had ordered frosty's which I had and they told me the machine was broken and they took it upon themselves to make ice coffees for the 3 kids we were feeding. I said no thanks and asked for cups for fountain drinks. I figured lemonade would work, but it was out. Next root beer...out, sweet tea....nope. Seems like Coke it is.
I counted 7 employees with one working the counter. The rest were focused on the drive through window and what seemed like absolute chaos throughout.
Finally, do you think they got the order correct. Not even close. Once at the house, we proceeded to take the burgers apart, removing the items we intentionally removed from the order and adding those that didn't make the trip.
I had the breakfast burrito, my girlfriend had a breakfast sandwich. Both had a weird funky taste and the cheese had a weird texture. We both had some tummy issues later in the day. It was about 9:30 in the morning, and it seemed like we were the first people the employees had seen all day, and seemed surprised to see people come inside, but everyone was nice enough. I don’t know where my ramblings are going, but not a good Wendy’s experience. Maybe find a different one to go to if you’re in a Wendy’s mood. Oh but the French toast sticks were pretty good and the potatoes.
Absolutely horrendous customer service... they messed my order up and when I called down to try and fix it they hung up mid conversation and then refused to answer the phone when I tried to call back many times form many phones... I Went back and asked for a manager and even she was extremely unhelpful and didn't care at all that her team handled this mess up in a very unprofessional manner. I called corporate and even they had terrible customer service and weren't at all helpful. I normally wouldn't complain about a company but the way they treated this situation that could have easily been corrected made me feel totally unvalued as a paying customer, I will never eat at any Wendy's ever again. The food had gone so downhill in quality as well... bacon on baconators were so undercooked. Just terrible experience all around....
Chick-fil-a would have been all over correcting my order and making that mistake right.
I am very disappointed I'm our meal. We didn't receive some of our food. The chicken sandwich was not grilled. The Cobb salad was disgusting. I am truly surprised. Should have gone to KFC or whataburger. I don't believe we will be back to wendys again.
Micheal was incredibly helpful when my large group of Day Program clients and I came in for lunch today (5/28/2024) at 11:30pm. He was super quick with our orders and very helpful and kind. He was also amazingly patient with all of the clients. I am so extremely grateful for Micheal’s service!

Quick Facts About Wendy's



Today

Opening Hours

Sunday 06:30 AM - 12:00 AM
Monday 06:30 AM - 12:00 AM
Tuesday 06:30 AM - 12:00 AM
Wednesday 06:30 AM - 12:00 AM
Thursday 06:30 AM - 12:00 AM
Friday 06:30 AM - 12:00 AM
Saturday 06:30 AM - 12:00 AM

How to go there

Location