Wendy's Info
Amenities
Service options
-
Delivery
-
Drive-through
-
Takeout
-
Dine-in
Popular for
-
Breakfast
-
Lunch
-
Dinner
-
Solo dining
Accessibility
-
Wheelchair accessible entrance
-
Wheelchair accessible parking lot
-
Wheelchair accessible restroom
-
Wheelchair accessible seating
Offerings
-
Coffee
-
Late-night food
-
Quick bite
Dining options
-
Breakfast
-
Lunch
-
Dinner
-
Counter service
-
Dessert
-
Seating
Amenities
-
Restroom
Atmosphere
-
Casual
Crowd
-
Family-friendly
-
Groups
Payments
-
Credit cards
-
Debit cards
-
NFC mobile payments
Children
-
Good for kids
-
High chairs
-
Kids' menu
Parking
-
Free parking lot
-
Free street parking
Best WLM Reviews
This is the food they served me today at Wendy's at 8901 Lakeview Pkwy in Rowlett. Never been so disgusted… took and swallowed one bite and while chewing the second, noticed the sandwich was covered in mold… Already called the corporate office and they opened a case and had me email the photos. Haven’t heard anything back. Also contacted the Rowlett health inspector and nothing yet. I will never eat at a Wendy’s again ????
Hoooo-ly crap. I just spent most of half an hour waiting in the drive through to let this location know that I was there to pick up my pick-up order. I waited behind two cars who just sat at the speaker, as I discovered upon my own time waiting at the speaker, just waiting to be told the employees were ready to take my order. I actually sat at the speaker waiting in my car with cars piling up behind me and subsequently leaving the line for a total of seven minutes before I was even told that they were ready to take an order.
I then pulled forward to park in the mobile app order pickup space and....you guessed it...waited some more!
At the 25 minute mark (Yeah, I'm apparently remarkably patient when I want Wendy's.) I decided to go inside because it must just be wild busy inside and maybe they just can't get my food out to me they're so busy. Nope. There were two small groups of people (2, and 4) sitting at tables inside. Not busy at all. Amazed, I approached the counter and watched not two or three, but five employees including their manager just standing around lackadaisically sort of moving in the direction of making and distributing food, if I'm kind.
I mentioned how long I'd been waiting to the manager, and she did apologize, but not with any weight to it. No offer of any type of compensation for my poor experience or my time wasted. I'm not even sure she realized their line was moving so slow.
So whatever, I got my Wendy's, right? I take my meal out to the car and immediately pop a fry in my hunger hole because the craving is real.
Cold, stale, unsalted sadness.
I was gonna be like... "whatever, busy AF I guess. Got mah food nomnomnom," but these fries are so bad I tossed em.
The saving grace was that at least my Pretzel Baconator was hot and delicious and just like I asked for it. So, kudos to the lady working at the burger stove--she earned you some stars back, Wendy's.
I'm really disappointed that next time I want Wendy's, Imma have to cross a bridge.
My order has been wrong at this location MULTIPLE times. Tried giving them another chance today but this is the last straw for me. Once again I order saucy nuggets and I get regular chicken nuggets in my bag. Might as well take saucy nuggets off the menu completely because they never make them. Got no dipping sauce once again with my order and received 0 straws for any of my drinks. This time I think corporate deserves a email about this horrible location
Drive thru rep tried to charge me $3 for spicy chicken instead of parmesan chicken on caesar salad.
Then said she swiped my bar code for points and never did.
Kids these days are lazy, entitled and need to learn customer service skills if you chose to work in the industry!!
Only highlight was saying hello to Yaya, the manager, who knows me and has corrected issues in the past and made it right.
I ordered a Blueberry pomegranate lemonade and when I took a sip it was like acetone. When I got home, I had my husband try it and he agreed it was disgusting. I opened the lid and we both found that it smelled VERY strongly of acetone. The rest of my food was fine.
Probably the weirdest experience I've ever had in any drive thru. We got our order taken by a mostly inaudible mumbling lady who could best be described as "disengaged". After pulling around, we saw two ladies inside, one with a headset on one ear, and an air pod in the other playing on her phone.
When we got to the window we were met by the other lady who gave no verbal acknowledgement the entire transaction. She seemed displeased that I didn't drive on after getting one bag, and was non-plussed when I asked for simple things such as the kids meal, or drinks, or straws after the window was closed on me. I thought the lady was a mute, no sounds were made at all to us. However, she went back to chatting with the other lady as soon as the window closed.
The worst Wendy’s this side of rockwall. Just placed an order for a meal worth $20 and had literally everything incorrect. Don’t waste your money here especially if later in the day. The crew is so high on drugs they can’t pay attention to your order.
Late night getting home ordered a burger and fries was told to park cause they were.making it fresh. It was the wrong burger and cold hard fries? Where was the fresh?!
Quick Facts About Wendy's
Today
Opening Hours
| Monday | 06:00 AM - 01:00 AM |
|---|---|
| Tuesday | 06:00 AM - 01:00 AM |
| Wednesday | 06:00 AM - 01:00 AM |
| Thursday | 06:00 AM - 01:00 AM |
| Friday | 06:00 AM - 02:00 AM |
| Saturday | 06:00 AM - 02:00 AM |
| Sunday | 08:00 AM - 01:00 AM |
How to go there