Wendy's Info
Amenities
Service options
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Delivery
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Drive-through
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Takeout
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Dine-in
Popular for
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Coffee
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Late-night food
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Quick bite
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Vegetarian options
Dining options
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Breakfast
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Lunch
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Dinner
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Counter service
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Family-friendly
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Groups
Payments
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Credit cards
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Debit cards
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
Workers are usually pretty nice and the food is good, but I felt that the situation was handled poorly when an item on my mobile order was out of stock and I was told I would have to handle it myself. I understand that fast food is stressful and mobile ordering probably isn’t super seamless for the restaurants regarding stock and refunds, but you can’t refund orders on your own on the app and it turns out that customer support is basically impossible to get a hold of. It was only a dollar and I’m not one to complain to a manager, do a chargeback, or wait for hours on customer support for something small like that, so I’ll just eat the charge. At least I learned my lesson with a cheap item, I guess.
Very dirty tables and floors! Pics don't do justice. Clean your place so customers don't need to eat around nasty.
DID 2 FOR 6. Chicken sandwich and burger with mixed berry frosty and baconator Fries. Lost a star because baconator fries wasn't prep correctly.
I reviewed this place a couple of months ago and things have improved since then...
The good - The food is hands down way better than Burger Thing or Taco Hell, which is low grade slop in comparison. Even if you order off the value menu, the food consistently looks pretty close to the picture you see on the board. I'll post a picture or two to show what I mean. If you use the app, you get some pretty good deals on a daily basis. For the most part, staff are friendly and competent... for the most part. The service was borderline bad a couple of months ago and now hovers around a 4'ish. Getting better. Another thing I like, no kiosks!
The bad - Although it is getting better, the app still sucks. That's not the fault of the people at the store level and even they'll admit it sucks (under their breath). But it is slowly getting better.
There was nothing wrong with our visit to this location...the food was fine, it was ready in a reasonable amount of time and the seating area was clean. I was just shocked to see how much more the prices were compared to Wendy's in Canada...I know that they're two different countries, but for instance a small frosty at the moment is almost three times more expensive in the US, baked potatoes almost twice as expensive... That is not counting the 33% Canadian US exchange... We were just astonished at the difference in prices. Usually prices are less in the USA.
I had a very disappointing experience at this restaurant. The doors were locked, and there was no inside service, which was frustrating. The order takers seemed incompetent and unhelpful. Then, I had to wait another 20 minutes in line, I recommend choosing another restaurant nearby.
It's just hard to justify premium fast food prices now based on convenience when this is the opposite.
I didn't even order from this particular wendys located on south transit road in lockport,NY. The restaurant was filthy from the food prep area to the lobby. I went to check the drink machine for choices. The whole thing was covered in soda even the floor. If I would have used the drive thru I wouldn't have seen this. Needless to say I turned and walked out I'll never waste my time going in this Wendy's again!
My family and I always enjoy Wendy's hamburgers. But lately at the Lockport Wendy's on S. Transit the service, the atmosphere as well as presentation of the food have been way below average. After today what I experienced I'm going to have to go somewhere else to enjoy my hamburgers with my family. After ordering through a mobile app order I went up to the restaurant to receive my food when I entered the restaurant there was a line of people I went to the area where the mobile app pick up is. The lady at the counter asked me if I had a mobile pick up. I gave her my name & pickup order. She looked into the bag & handed me a sandwich. I look into the sandwich which was wrong & explain to her this is not part of my order. She then rewrapped the sandwich and place it into another mobile app orders bag. At that time we found out that she gave our order away and had to have our order remade at which time cause chaos within the restaurant. I then explained to the lady picking up the other mobile app order that I had my hands on the sandwich. She ask the lady behind the counter to please remake the order. The women behind the counter told the pick up lady he didn't have his hands on the food. Which everyone in line saw that I did & decided wisely to leave Wendy's & go somewhere else to eat lunch. It's ashame that things have gotten to this point ! This Wendy's needs help !!
Quick Facts About Wendy's
Today
Opening Hours
| Monday | 06:30 AM - 12:00 AM |
|---|---|
| Tuesday | 06:30 AM - 12:00 AM |
| Wednesday | 06:30 AM - 12:00 AM |
| Thursday | 06:30 AM - 12:00 AM |
| Friday | 06:30 AM - 12:00 AM |
| Saturday | 06:30 AM - 12:00 AM |
| Sunday | 06:30 AM - 12:00 AM |
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