Wendy's Info
Amenities
Service options
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Delivery
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Drive-through
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Takeout
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Dine-in
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Offerings
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Coffee
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Late-night food
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Quick bite
Dining options
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Breakfast
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Lunch
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Dinner
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Counter service
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Family-friendly
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Groups
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
This was today at 3:30pm. My daughter and I decided to stop for a frosty and fries because we were early for an appointment in the area. When I got my order, the woman in the window screamed over me to another employee who was coming back into the building then she slammed the window before I could ask for spoons for the Frosties. I waited a couple of minutes hoping she would realize I hadn't pulled away, but she never came back so I parked and went in. At the counter, I could see an employee leaning over on a counter around the corner, but he didn't move when I cleared my throat. So two times I said "Excuse me?" yet I was still ignored. Finally, I said "Hello? Is anyone back there?" so the employee slowly stood up and asked what I wanted. I asked for two spoons and couldn't hide the disgust from my face at being blatently ignored, so when I turned to walk away, the employee started to yell after me and curse at me!!! I said nothing to him to provoke this. Such a disgrace for you to have an employee like that, including the woman I. The window who was more concerned with talking to her coworker than ensuring her customer had everything she needed. I will NEVER return to that location.
I went inside for service. As I waited for service, a worker from the kitchen area looked at me several times but never spoke to me. Nor did he alert anyone that there was a customer up front. After about 3-4 minutes I eventually tried the self-service options at which someone from the back came forward and offered to help. I appreciated this because I had questions on the menu items. He was very nice and polite. My food was prepared rather quickly and everything was hot, which was great. I tried the new garlic parm nuggets, and they were very good.
Derek? May be the best Wendy's employee ever! Great service. Friendly. Positive. He made this fast food stop wonderful. Great food. Positive atmosphere. Great overall experience.
I want to thank this Wendy's for being so supportive of students and art education! The Crayola kids meal crayons are perfect for explaining instruction and color families. The nice man behind the counter gave me a different color in the kids meals so I could have one of each, instead of just throwing in random colors.
They need more employees. The computer kiosk ordering machine makes the whole process slow and confusing. I watched 4 people ask for the manager to fix their orders after using the machine. Honestly, the employees were nice ???? they just needed more.
Robots don't belong on customer service.
Very rude and short with me. While placing my order at the drive through I would pause between items to allow the order taker to catch up. As soon as they caught up they just say, "pull forward." Happened twice while I was attempting to order.
Food was alright except for the sausage gravy biscuits. They were disgusting, I don't recommend merely slicing up the sausage patties and sprinkling them on top. They were dry and tough. Also took almost 10 minutes at the window even though I was the only person in line.
There are a lot of places for growth here, starting with hiring the right staff. Can't say I'll be back anytime soon.
Drive through order process was horrible. Some guy (manager maybe but not in uniform) was walking food out to cars and he came out to my car and attempted to tell me something and was rude and I was so concerned with how he spoke to me that I left without my food because I was afraid of what he would do to it when he brought it out.
Shady, gas lit, and appalled:
After making a mobile order, I had ordered a Krabby Patty meal. I had noticed the sign that had said that availability for the product may be in limited supply, which was fine if it was not available.
After receiving my order, I had received the wrong sandwhich, was a bacon chicken sandwhich. After going back to the store to have the order corrected, the manager points out on the digital receipt that it says that I have ordered the chicken sandwhich and that it explicitly says it on the digital receipt, which to my surprise, it was there.
Firstly, if I am not able to have my order fulfilled, I should be notified that my order will be changed to accommodate my order. Neither the app nor the cashier has stated that my order has been changed. If I had ordered an item and have been swapped with a different item, this is bait and switch. Highly immoral and also illegal.
Secondly, although the manager was cordial, I did not appreciate that he had tried to gas light me into believing I had made that incorrect order and proceeded to tell me to look at the digital receipt. It is hard to believe that I had made an incorrect order for the Krabby Patty meal as my bag had fries, frosty (which I was substituted with a drink after I had to notify the cashier I was incorrectly given a drink instead of the pineapple frosty) and a 4 piece chicken nuggets, which comes with the Krabby Patty Meal. I know I did not accidentally order the fries, drink, sandwhich and 4 piece chicken nuggets manually on my app, so the manager had explicitly lied and tried to gas light me into believing I had incorrectly ordered my order.
Thirdly, although not applicable to me, but maybe to other patrons of particular religious beliefs, I am even more appalled at this Wendy’s because I have not been asked for any accommodations to my order. If I were in the shoes of certain religious beliefs were eating pork is forbidden, and was given a sandwhich that had included pork without my knowledge as well as the manager telling me I had accidentally ordered a chicken-bacon sandwhich, I would, and am, be appalled.
I would like to reiterate that I am understanding when there are no availability to certain items and okay with there being mistakes and being apologized for, but I am not okay with being lied to, gas lit, and being dealt with illegal and immoral practices. I will never be eating at this location, and so should other patrons.
Quick Facts About Wendy's
Today
Opening Hours
| Monday | 06:30 AM - 12:00 AM |
|---|---|
| Tuesday | 06:30 AM - 12:00 AM |
| Wednesday | 06:30 AM - 12:00 AM |
| Thursday | 06:30 AM - 12:00 AM |
| Friday | 06:30 AM - 12:00 AM |
| Saturday | 06:30 AM - 12:00 AM |
| Sunday | 06:30 AM - 12:00 AM |
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