Wendy's Info
Amenities
Service options
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Delivery
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Drive-through
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Takeout
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Dine-in
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Coffee
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Late-night food
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Quick bite
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Vegetarian options
Dining options
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Breakfast
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Lunch
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Dinner
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Counter service
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Family-friendly
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Groups
Payments
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Credit cards
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Debit cards
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
I have been consuming Chocolate Frosty frequently for many years. I bought 2 on Sunday and the taste is not the same. It was horribly, super sweet, and the color looks darker. I just want to know if they changed the formula so I can't buy it anymore. The service from the girl was excellent, it's not her fault, it's the ingredients that taste horrible.
I walk in and I'm the only customer in the dining room. Five employees and no one greets me. Nothing. Finally after several minutes an employee walks over and takes my order. As if I was interrupting him. When I get my food it's stale and obviously been under a heat lamp. Fries are soggy. I eat it anyway without complaint. While I'm eating every single employee including the manager is using foul language. I can hear them cursing in the kitchen and in the dining room right in front of me. As I'm finishing the manager approaches me to inform me that I need to leave because they're closing the dining room. So I let him know about the foul language and that I find it disrespectful. He proceeds to make excuses and threatens to call the police. While I'm speaking to him multiple employees come over to add their two cents. Yes the same employees that couldn't be bothered to take my order. I will never ever go to this location again. Let's see if the owner or manager cares to respond. Somehow I highly doubt it.
I will say this place was a regret coming. The price of the food is expensive. The service was bad the person taking my order very unprofessional the way he was acting and talking. Then I received the food, and all I can say is how old it was. I can't complain about it because I know would receive attitude for wanting fresh good food. Seriously this location is proud service this kind of food to it's customers . Then where someone gets their utensils so many flies very dirty. So people I will say stay away from this place until they make serious improvements on employee's and cleanliness and start serving fresh food. Very very disappointed in Wendy.
I returned a Cobb salad ???? that I purchased at lunch and it had lots of moisture with the lettuce ????. I missed my lunch & returned after work same day to get a replacement or a refund. They don't give refunds on the spot but will take your money. No replacement salads either. The night manager Terry called his GM Mr Victor????. He was upset that he was called. Terry proceeded to let Victor know what too place and needed to know how he would like to handle this issue since there were out. Victor rudely asked if I was a black woman?! Then proceeded to accuse me of leaving the salad in the car that caused the moisture of the salad. We were on speaker phone with him so I heard the conversation the night manager Terry looked at me with so much disappointment of his GM's actions and I'm like what the Hell does this have to do with my race when you're supposed to be servicing me as a customer he proceeded to be so upset over the speakerphone that Terry was holding and said that he had pictures if he needed them to show him trying to help me defend why I needed a refund or an exchange of food. Victor didn't want anything to do with that he continued to speak very rudely over the phone and I told him that I was going to call corporate which I did and put in a formal complaint with the corporate office about the Wendy's store number 11705. Night manager Terry fixed a mock salad as a replacement at this time I did not trust them. The pix are of the 2nd salad because they took my first one. Terry has pictures he claims to send to the Corp office. I would never go back to Wendy's because of this experience disrespecting me as a black woman, it was just a Cobb salad that blew up over to race. Shaking my head people these days. Waiting for call back from corporate. I will keep my money to myself when it comes to this business!
Angry & dissatisfied customer
DP.
If I could give a negative number for service, I absolutely would.
I absolutely think that charging $5.07 for 10 plain nuggets is ridiculous when they used to cost under $2.
Secondly, I ordered a kids meal with a plain cheeseburger. They made it with lettuce, tomato and mayonnaise. Might as well not make it at all.
Lastly, although I wasn’t complaining to the “manager” but I did voice my displeasure with the cost, he decided to involve himself in the conversation. Then, in an attempt to explain the price gouging he said it wasn’t his fault, it was inflammation. I suggested he learn some English. How are you going to explain the economy to me with your limited vocabulary?
Also, he told me not to come back because I was denied. ????
Do not go here with an expectation of value or good service.
Last Thursday, I came through this location and ordered 2 Asiago Bacon Ranch Clubs. We live by Johnson high-school. When I made to the light at Bulverde and Evans, I tried a French fry and realized I had been given old cold fries. Since I was almost home, I just proceeded to the house. We sat down to eat, and I inspected the sandwiches, and both were cold, and both were missing the bacon. Since we had upsized or ordered the total close to 29 dollars. We decided to call and file a complaint with management. They tried to get us to drive up there, or else they wouldn't replace the meals. After some debate with the management, he agreed to replace another day. Today, we visited to get that meal. We got home, and the chicken on the sandwiches was worse than last time, and fries again were cold. I get that fast food restaurants are in the business of hold food items to shorten wait time on orders, but there needs to be better training on serving food that has expired. I've had other bad experiences with this location, so we'll just call this our last visit.
Food came out so fast, paid for large fries and they were OLD and had obviously been sitting under the heatlamp. Homeboy on break looks like his fries are hella-fresh, though. ???? I'll choose another location next time.
Came in with a coworker for our lunch. Went inside to dine in and waited in line for about 7 minutes with no one in front of us. Never got greeted, never got spoken too, never even got told "we will be with you shortly". All employees just kept their heads down and kept talking to each other. Occasionally, we would get a glance to see if we were still waiting, but no one ever came to take our order. 520pm on a Saturday, come on, people do better! At least acknowledge us. When we were getting ready to walk out, i heard the girl manning the drive-thru window tell someone that they should go help us, and he just said to give him a minute. We gave you 7 dude! Whoever you are drive thru window girl, thank you for at least acknowledging us and giving the minimum of customer service. If that guy she told to come help us was a shift leader then wendys you gotta do better!
Quick Facts About Wendy's
Today
Opening Hours
| Monday | 06:30 AM - 12:00 AM |
|---|---|
| Tuesday | 06:30 AM - 12:00 AM |
| Wednesday | 06:30 AM - 12:00 AM |
| Thursday | 06:30 AM - 12:00 AM |
| Friday | 06:30 AM - 12:00 AM |
| Saturday | 06:30 AM - 12:00 AM |
| Sunday | 06:30 AM - 12:00 AM |
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