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Wendy's

+1 502-633-4099
400 Taylorsville Rd, Shelbyville, KY 40065 United States of America
Open Today: 06:30 AM - 12:00 AM

Amenities

Service options
  • Delivery
  • Drive-through
  • Takeout
  • Dine-in
Popular for
  • Breakfast
  • Lunch
  • Dinner
  • Solo dining
Accessibility
  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Wheelchair accessible restroom
  • Wheelchair accessible seating
Offerings
  • Coffee
  • Healthy options
  • Late-night food
  • Quick bite
Dining options
  • Breakfast
  • Lunch
  • Dinner
  • Counter service
  • Dessert
  • Seating
Amenities
  • Restroom
Atmosphere
  • Casual
Crowd
  • Family-friendly
  • Groups
Payments
  • Credit cards
  • Debit cards
  • NFC mobile payments
Children
  • Good for kids
  • High chairs
  • Kids' menu
Parking
  • Free parking lot
  • Free street parking
  • Parking

Best WLM Reviews

I usually don’t leave reviews, but I don’t have time to go back to the Wendy’s to fix this issue. They had me pull up because they said their crispy chicken weren’t done. I ordered two crispy chicken, BLTs, and a fry.. I waited for about five minutes and when the lady brought it out to me, she said the chicken in the fries were hot but the fries. Yes they were hot no salt for some reason and the chicken was definitely not hot. It was not even cooked. I’ve been into it and even a half of the sandwich and then it was still ice cold it wasn’t cooked in the middle completely raw.
Been here a twice. Both times, very dissatisfied. Workers were very very negative about being there. Screaming at each other. Next time I went food was cold. Workers have got to get an attitude adjustment or find something they’re happy doing. I had children in my car with me and they were very rude & unprofessional over a five dollar meal. If you don’t like your job, LEAVE. no need to work in customer service & hate it & take it out on the customers ! If I could put 0 stars I would. Please do Better !
I have never made a review on a fast food restaurant before but am taking the time to do it for this Wendy’s bc it was truly a terrible experience. Hopefully, their management/owners will take note. First, the door to the dining room was locked and another patron had to open it for us, then, the ventilation system was not working and it was so foggy and smokey in the dining area you could hardly breathe. I politely asked for the manager on duty who became defensive before I even opened my mouth to express my concerns. After 15 minutes, our order was still not ready so I asked for a refund and left. The kitchen area was a mess, the floor littered with trash where food was being prepared, there was water coming from under the door of the men’s restroom. This place was a total disaster.
Ordered in the drive thru, woman who took my order misheard me and they gave me the wrong items, no silverware and none of the ranch I ordered. A manager came to the window to ask what was wrong, she seemed very flustered and annoyed with me when I said I told her I ordered a different flavor than what I was given. They did remake the food and give it to me, which was nice, but there was a lot of attitude involved to get to that point. Food tasted fine.
Either the franchise owner is completely oblivious to the fact that their card processing system is down 90% of the time or this business is a money laundering front. I'm sure McDonald's Arby's Burger King Bojangles and Taco Bell all enjoy the extra business that gets sent their way every time someone hears "sorry we are cash only" from this location.
I walked to the Wendy's from the west parking lot. I got to the door at 7:54pm. The door on the drive-thru side was locked. I walked around to the main door on the parking side and that door was locked. As I was headed back around to my vehicle in the west parking lot a Wendy's employee was headed in and I asked him if they were closed and he said the lobby is but the drive thru is open. I informed him my 18 wheeler does fit thru the drive-thru very well. He then walked inside not even offering to let me order some food. As I sit out here in the parking lot I see him go out to his car several times. Also outside is another female employee and inside is another guy. So why is the lobby closed early on a Saturday night?
I ordered a $5 biggie bag with the double stack, instead I received a jr. bacon cheeseburger with the what seems to be the entire head of lettuce, They also put in a very unripe core of a tomato. Looked so gross I could even eat it, fries were completely over salted and the customer service lacks severely as everyone at the windows seems to act like they hate their job. It’s a shame because I really enjoy Wendy’s, but after this I will not be back..
Ordered 2 meals with coke and paid$21
The guy handed us cups . We went to fill and nothing worked no ice no soda at all . Took cups to counter and he said oh we don’t have ice or any coke sprite only diet coke. Got water with no refund . Food was cold . Burgers were hard meat . Fries were so cold that they were soft . Ask for refund oh sorry we don’t give refund. Never ever go there.

Quick Facts About Wendy's



Today

Opening Hours

Monday 06:30 AM - 12:00 AM
Tuesday 06:30 AM - 12:00 AM
Wednesday 06:30 AM - 12:00 AM
Thursday 06:30 AM - 12:00 AM
Friday 06:30 AM - 12:00 AM
Saturday 06:30 AM - 12:00 AM
Sunday 06:30 AM - 12:00 AM

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